MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2202 results found
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loading initial scene crash
loading initial scene crash
43 votes -
Consistent lag with good connectivity
Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better
19 votes -
limited wins not being recorded
I have not recorded a win in limited since the beginning of this league. I have played 4 limited events with none of my limited wins showing up in my profile.
4 votes -
"Friend Challenge Exists" problem
Cannot issue a Friends Challenge due to erroneous "Friends Challenge Exists". Have tried exiting Arena and restarting it, have also flushed dns per the instructions here. Both me and my friend are getting the same "Friends Challenge Exists" screen, which cancels the new challenge.
Also tried issuing a Direct Challenge, but my friend never received the Challenge, and likewise his Direct Challenge to me was never received.25 votes -
IOS friend request/challenge bugged
I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.
18 votes -
Friends List bugged, showing offline when not and not showing friends
After the hotfix whenever I enter Arena on the PC the little icon shows me as offline. Then when I reset myself to online the friends list is completely empty, despite me having 20 or so friends added on Arena.
12 votes -
Friend list
Cannot connect to friend list. Updated today across all devices.
27 votes -
Card Selection disappeared during Draft
In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).
I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…
345 votes -
613 votes
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Daily quests, wins and mastery xp disappeared
My Daily quests, wins and mastery xp disappeared. Reinstall didnt fixed it Screenshot added
50 votes -
UI is missing Daily Quests and Games Won wheel
After completing a match all the lower UI for daily quests, games, and mastery exp disappeared
2,697 votes -
Draft recorded a loss for a canceled game
I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.
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Screenshot 2024-02-27 204137.png 3338 KB -
Log20231216_133929.log 259 KB -
Log20231216_133929.log 259 KB -
Log20231114_203403.log 18467 KB -
UTC_Log - 04-27-2023 13.29.32.log 11374 KB -
Log20221120_215138.log 34 KB -
Log20221117_124511.log 36 KB -
Draft Issue.png 3539 KB -
arena tutor match record.png 443 KB -
arena match record.png 1693 KB -
Log20210728_115021.log 3708 KB -
IMG_20210421_132552773.jpg 3092 KB -
Log20210420_201107.log 4461 KB
672 votes -
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Android login/pw auto fill doesnt work
Option appears for google to auto fill username and password, but the app simply doesn't accept it, and leaves the PW field blank.
10 votes -
Black screen with cursor.
Black screen with cursor.
45 votes -
black screen with cursor
Black screen with cursor, after loading screen...
59 votes -
activated abillities wont activate
Activated abilities wouldn't work. I couldn't activate the abilities of any of my creatures in my deck.
19 votes -
Arena is stuck on "Retrieving asset manifest" on Mac
After yesterday's system maintenance, I cannot get any of my mac machines to get beyond the "Retrieving asset manifest" screen on Arena. I have tried deleting and re-installing Arena with the same result.
I don't know of any workaround, I'd be happy to try a workaround to get this working.
Thanks in advance.
12 votes -
Rank not leveling.
While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.
31 votes -
Crazy idea, but, how about the feedback section actually letting you give feedback.
As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.
29 votes -
Turn off card / board animations
Hello.
Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to
switch off all the card animations / board animations.
For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.
For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.
Well. I see only advantages in this options doesn't you…
163 votes
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