MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1753 results found
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Boite de réception
Ca fait trois jours que je reçois ce message :
"oups, pardon pour les gobelins!"
Et la récompense 2000XP et un jeton de draft.
Ce n'est pas normal.
2 votes -
Authentication failed for (username): Timeout
Getting the above error when opening the game on windows in the UK currently
12 votes -
Main screen issue
The main screen on the Apple iPhone app continues to say authentication failed and will not let me login in if I log out.
3 votes -
fail to load game
Game will not load along with fail to connect to server.
9 votes -
Stuck in timeout when trying to log-in
The game kicked me out during a draft and now it refuses to let me log back in.
Keeps returning authentication error and showing a time-out message or gets stuck in "waiting for connection" / connecting to the server.8 votes -
Lag causes fake cards to appear.
After a random lag spike during drafts, the game acted as if I had a regal bunnicorn with summoning sickness still on my board, despite the Assistant saying I only have one in the deck and the real copy having been exiled with my opponent's glass casket. (Screenshot included)
This made calculation difficult and resulted in some mistakes I wouldn't have otherwise made, making the match incredibly frustrating. This isn't the first time this has happened after a lag spike.
1 vote -
Server connection dropping frequently
Fix your server.
The server is dropping connection so frequently that it is difficult to play.
Fix your server.4 votes -
Windows 7 with SP 1 is no longer supported. Requires a Microsoft download that won't run on that OS
Windows 7 with SP 1 is no longer supported. Requires a Microsoft download that won't run on that OS. Is this intended ?
1 vote -
two colored cards have golden borders as if they are more than three colors
the newest set two colored cards have golden border instead of the usual two colored border. it appears that there are some cards from previous sets, at least two releases before that have the same issue.
1 vote -
Wrong rewards from letters
My letters refresh after 24 and I get additional rewards. I had already additional about 4 tokens draft.
2 votes -
Gift eror
Your gifts on MTG:Arena received today (and also the anniversary gifts) for the server error with player drafts two days ago keep repeating. I assume this is an error and you do not wish your users to keep on getting free draft tokens, xp and cards etc.
I am not exactly complaining but I would call this a bug.
7 votes -
Reclamar recompensa por mantenimiento
La recompensa por el mantenimiento después de reclamarla sigue apareciendo cuando se vuelve a iniciar sesión después de un tiempo
2 votes -
report
When I try to report a bug, I am automatically forwarded to the forums and it does not give me the opportunity to actually fill out and submit the report. For a split second, I can see the options and then the window gets transferred to this idea section of the forums...
1 vote -
Double "Oops! Pardon the Goblins!" message
I appear to have received this message twice (see attached image), and by collecting the attachments I also received the reward twice. I am currently refraining from doing anything further with the draft tokens I received so as to avoid exploiting a bug if the second message was indeed sent in error. (although admittedly I should have posted this before I even collected any attachments, but at least it should be possible to just remove the extra draft token from my account if needed)
10 votes -
When opening Arena it gets stuck on "Checking for active matches"
I have to hit Escape, log out, and log back in otherwise it just sits there "checking for active matches"
Started after the WOE update
2 votes -
I cannot sacrifice my cursed which attached to opponent creature for my bargain trigger ability.
I cannot sacrifice my cursed which attached to opponent creature for my bargain trigger ability.
2 votes -
Match loading screen displays “Description description description…”
See attached screenshot. This placeholder text is often displayed for a couple of seconds (i.e. it’s asynchronously replaced with the proper text while the match is loading).
1 vote -
Can play/says invalid decks
Says all my decks are invalid even tho I've checked them multiple times
2 votes -
Not getting in-game mail/rewards
I am not getting in-game mail related to the anniversary rewards announced in weekly announcements 09/19/2023.
Is this only limited to certain users?1 vote -
Scute draw
Scute swarm with prosperous innkeeper takes to long to run through it's process if I get to many tokens and get a prompt saying to take another action or it will end in a draw and then end up getting a draw bc I can't do anything while the actions are happening
3 votes
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