MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1755 results found
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2 different timeout errors
I had just won a match in the arena cube when I got booted from the game. When I tried to re-launch i got an error message: "Failed to deserialize in response to message". I tried again and again and got multiple "authentification failed for [username] reason: timeout" messages. I just donwloaded the most recent update. After mutiple timeout error messages I re-launch from a clean boot, and uninstalled and re-installed the game- same result.
3 votes -
Audio Issues with Pandora on IOS Phone
Since the last update, on the latest IOS, when playing MTG Arena, I cannot play audio music from Pandora while playing. This occurs whether the Arena sounds are on or scaled all the way down. I never had this issue before. It keeps stopping the pandora once I touch the screen.
Please help, thank you!
3 votes -
stickers
TAKE AWAY THE EMOTE LIMITS!!!!
We pay a lot for the cosmetic upgrades. Let us use them!!!
There is a circular loop in the latest BRO updated MTGA client when you try to change sticker emotes. It says you've gone over the limit in a category (doesn't say which) and only allows change or cancel, not save, even though you only select the limit.
If you mess around enough, you can cancel but still get it to save your changes, but it is pretty annoying. Remove the limit, especially for Stickers!!!
3 votes -
3 votes
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Background Muisc Issue
So I’m having the same issue. I figured I’ll just report it every time I have it until it gets fixed.
I’m on IOS, and the bug happens almost immediately when I flip back from the drop down command center screen.
I spend almost every game flipping back and forth to un-pause my music despite it only lasting a fraction of a second. It’s starting to make my games last about 4-10 times as long as they normally would.
I notice that maybe 1 in 100 times I can trick it to stay on for between 6-12 seconds while I’m…
3 votes -
Not gaining rank in constructed
I'm only gaining rank in limited. No matter how many games in win in constructed, it just keeps teling me that i need to play.
3 votes -
Unfinity Lands bugged.
The unfinity basic lands are bugged, in game they have an ugly red border on the bottom of the zoomed in land art. It's quite horrible. This bug does not seem to occur with any enemy unfinity lands or with lands viewed in the deck builder - they have the black bottom as normal.
Don't know how to reproduce.
On PC, Windows 10.3 votes -
Map covers Loyalty of Planeswalkers
When you have four or more Planeswalkers, the tree covers the loyalty counter of your Planeswalkers
3 votes -
MTG Arena will not open on PC after BRO update
I downloaded the Brothers' War update in order to play Arena on my PC and it wont launch. Gets stuck on the initial black screen with the Arena cursor there on the screen.
3 votes -
Wrong release date for The Brothers' War
On the Set Collection page for The Brothers' War it says the release date is September 15 2022 instead of November
3 votes -
Text missing from cards and life total
I've just updated the game, and although most seem to work just fine, some text has disappeared from the cards (name, types and stats). I played a game to see if it worked and it did, but also the life totals were blank
3 votes -
Fresh install stuck on Initializing Location Database (Windows 11)
Could not access the game because it was "initializing localization database" indefinitely. Windows 11, brand new build.
Uninstalled the game using a 3rd party uninstaller (Revo) to purge PC of all files related to the game, in addition to manually deleting the Wizards\MTG Arena folder in Program Files. This was done per the instructions of an Arena support rep.
Tried a fresh install and the same problem persisted. After speaking with a rep, they suggested I uninstall again and "Download the latest .msi file by following this link:
https://mtgarena.downloads.wizards.com/Live/Windows64/versions/4277.956000/MTGAInstaller_0.1.4277.956000.msi". After a the full uninstall and the setup for the…3 votes -
EPIC GAMES STORE CRASHES/AUTO ALCHEMY PLAY
This is two ideas, but this combined with the price of your real world cards and the constant rotating of formats. It’s enough to make me wish I hated your game. (Auto alchemy play refers to the fact that the default for decks is play alchemy. If I have no alchemy cards in my deck: I DO NOT WANT TO PLAY ALCHEMY. Periodt.
3 votes -
Anointed Peacekeeper Making Deck Unplayable
Every time I play Anointed Peacekeeper my client crashes, I climbed to mythic last season using mono white with Anointed Peacekeeper and now I can't play the deck because the card crashes my client without fail.
Verified files already,
All drivers up to date,
Intel i5-8400
GTX 1070 Ti
16 gb DDR4 RAM3 votes -
Packs Icon shows that I have packs to open, but I only have my Pre-order items that I can't use yet
The top menu Icon for "Packs"shows that I have packs to open, however in truthm only have my Pre-order items that I can't use yet. This seems to be a bug as there is now no way to tell now (from that icon) when I have packs/items I can open, and/or packs/items I can't.
3 votes -
CONEXÃO COM O SERVIDOR
Toda vez que executo o Jogo da esse erro aí.
E estar tudo ok com meu PC e tudo estar Atualizado, como corrigir isto?
3 votes -
無課金だと土地すら引かせてもらえない
MTGアリーナは、無課金者を雑に扱います。
60枚中24枚土地があるデッキで、7回連続
土地が引けない調整は当たり前のようにやってきます。WtoCの反論があれば、求めますが
無理でしょうね。ほんでサインインしたあとに投稿しようとすると
これね。
問題を解決する気があるのかを教えてほしいです。3 votes -
Start screen bugged on mobile (android)
I downloaded the neuesten Update for my mtga mobile App (android) today and now my Start screen looks like in the attached files
3 votes -
Rewards being presented repeatedly on every log, and between games
Hadnt played in months and now every time i log on or finish a game i have 6 pages of rewards that appear and forces me to click through every time. Its not giving additional copies of cards or gems, just showing them to me repeatedly. This is showing up on mobile and PC
3 votes -
i get stuck on "loading card database" after installing about 50MB
it doesn't install the game when in this state so I have to manually close and re-open it every time this happens
3 votes
- Don't see your idea?