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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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905 results found

  1. MTG Arena switches to windowed mode constantly for ultrawide aspect ratios

    As of 2024.40.30.6688.1090994, everytime my client enters or exits a match the game switches from fullscreen mode to windowed mode. The issue only happens when I'm using an ultrawide resolution (3440 x 1440).

    The cause of the bug has actually been found by nexus mod user skebbZ, attached is his explanation. (His mod actually fixes this issue)

    94 votes

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    14 comments  ·  User Interface  ·  Admin →
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  2. unable to login

    i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.

    94 votes

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    35 comments  ·  User Interface  ·  Admin →
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  3. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    94 votes

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    21 comments  ·  User Interface  ·  Admin →
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  4. Stuck waiting for opponent

    Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".

    92 votes

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    20 comments  ·  User Interface  ·  Admin →
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  5. Cant login

    Cant login as it cannot authorize my login

    88 votes

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    8 comments  ·  User Interface  ·  Admin →
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  6. Cant log in

    Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in

    87 votes

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    26 comments  ·  User Interface  ·  Admin →
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  7. Server connection

    I can't connect to the game at all with this message :

    " Connection Lost

    You've lost your connection to the server"

    But my internet connection is working perfectly fine as I can play other games.

    85 votes

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    8 comments  ·  User Interface  ·  Admin →
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  8. Missing Mythic Card Reward

    Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.

    76 votes

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    19 comments  ·  User Interface  ·  Admin →
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  9. BUG: Mac Client only works in Full Screen mode after KTK update

    If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)

    The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.

    To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.

    $ cd ~/Library/Preferences
    $ rm com.wizards.mtga.plist

    You'll have to log back in and reset your client preferences to taste. Just don't uncheck…

    75 votes

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    26 comments  ·  User Interface  ·  Admin →
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  10. Waiting For Opponent

    Endless "Waiting For Opponent..." loop (able to cancel after waiting for 1:10-1:20) during Midweek Magic: Gladiator Community Spotlight event.

    71 votes

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    10 comments  ·  User Interface  ·  Admin →
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  11. black screen with cursor

    Black screen with cursor, after loading screen...

    68 votes

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    7 comments  ·  User Interface  ·  Admin →
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  12. Game crash

    the game crash on the deck selection area before to join a battle.
    Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.

    64 votes

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    10 comments  ·  User Interface  ·  Admin →
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  13. updating data

    It says : "Error Updating Data - Please check your connection and try again".

    after a new patch launched on Jan 26th.

    I think this is a bug.

    Thank you for your time and patience

    62 votes

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    8 comments  ·  User Interface  ·  Admin →
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  14. Game crash

    When i start a battle or the opponent cast a spell, the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a ranking match...

    61 votes

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    6 comments  ·  User Interface  ·  Admin →
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  15. crash on mac client

    Mac client crashes constantly, at least three times a day

    58 votes

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    5 comments  ·  User Interface  ·  Admin →
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  16. network error

    Since today, whenever I want to play I just receive a network error.

    This is really annoying. Fix this buggy game!

    57 votes

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    5 comments  ·  User Interface  ·  Admin →
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  17. Frequent Mac crashes

    Mac client won't stop crashing. Happens everyday

    57 votes

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    8 comments  ·  User Interface  ·  Admin →
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  18. mastery xp not updating

    While playing on my iPhone, I have been getting wins, which with the daily wins, I should be getting 25 xp per win. I am currently at 8/15 so I should still be getting xp. However, my mastery xp has not increased and has been stuck at 225/1000. The only xp I have available to earn is the daily wins - I finished the quest for the day so the daily wins is the only way for me to earn xp.

    55 votes

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    7 comments  ·  User Interface  ·  Admin →
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  19. Mac Resolution issue

    The resolution is not working properly for Mac. Can only run in windowed mode. Need to fix resolution to accommodate fullscreen.

    54 votes

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    3 comments  ·  User Interface  ·  Admin →
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  20. Show phases button in options (or pressing L) don't work

    When you set the game to show phases and go out of the settings, it doesn't show the phases still, and when you go back into settings it has unticked itself again. It does this over and over. Once you get locked into this bug, you cannot get the phases to show unless you force full control mode all the time.

    Pretty huge bug as it makes you unable to play normally.

    53 votes

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    32 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues