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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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952 results found

  1. UI is missing Daily Quests and Games Won wheel

    After completing a match all the lower UI for daily quests, games, and mastery exp disappeared

    2,697 votes

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    1348 comments  ·  User Interface  ·  Admin →
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  2. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,469 votes

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    765 comments  ·  User Interface  ·  Admin →
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  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    972 votes

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    480 comments  ·  User Interface  ·  Admin →
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  4. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    845 votes

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    329 comments  ·  User Interface  ·  Admin →
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  5. Draft recorded a loss for a canceled game

    I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.

    672 votes

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    63 comments  ·  User Interface  ·  Admin →
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  6. Missing daily quests, Weekly quests, and experience rewards

    613 votes

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    205 comments  ·  User Interface  ·  Admin →
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  7. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    579 votes

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    378 comments  ·  User Interface  ·  Admin →
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  8. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    555 votes

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    188 comments  ·  User Interface  ·  Admin →
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  9. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    493 votes

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    306 comments  ·  User Interface  ·  Admin →
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  10. Card Selection disappeared during Draft

    In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).

    I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…

    345 votes

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    21 comments  ·  User Interface  ·  Admin →
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  11. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    301 votes

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    119 comments  ·  User Interface  ·  Admin →
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  12. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    261 votes

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    38 comments  ·  User Interface  ·  Admin →
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  13. Direct Challenge not working with new update

    Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.

    252 votes

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    58 comments  ·  User Interface  ·  Admin →
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  14. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    239 votes

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    45 comments  ·  User Interface  ·  Admin →
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  15. asset error

    started a new update and all i get is a reoccurring "asset error detected" over and over

    238 votes

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    155 comments  ·  User Interface  ·  Admin →
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  16. Freeze and crash of the general client user interface on PC following the September 12 update

    Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

    234 votes

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    99 comments  ·  User Interface  ·  Admin →
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  17. IOS app crash after SNC update

    After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return

    225 votes

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    115 comments  ·  User Interface  ·  Admin →
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  18. crash when selecting a deck

    the system crash (afer 10 seconds) when i try to change the deck
    PC Windows 10
    French release
    version : 2021.12.0.3961 (3961.902937)
    I think this problem appeared since I activated the quest "Alchemy"

    198 votes

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    83 comments  ·  User Interface  ·  Admin →
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  19. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    198 votes

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    49 comments  ·  User Interface  ·  Admin →
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  20. Turn off card / board animations

    Hello.

    Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to

    switch off all the card animations / board animations.

    For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.

    For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.

    Well. I see only advantages in this options doesn't you…

    163 votes

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    19 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues