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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1203 results found

  1. Add Goblin Lackey into historic.

    Historic is a very powerful format with very powerful cards.
    Games end so quickly that most of the time the opposing side just didn’t have a chance.
    I request that you add Goblin Lackey to historic because I would argue that most of the historic meta is so much stronger than that card is, I love playing goblins, but unfortunately they lack in explosive plays other than Muxus, Goblin Grandee.

    1 vote

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  2. Received Surrak and Goreclaw Card Style That Does Not Exist

    Upon completing my 3rd win in midweek magic i got the default skin for sarruk and goreclaw, upon checking if it had other skin, i found out that in fact, it did not have other skin,and i did not even recive the card, i just got a non existent skin as a cosmetic reward, i didn't know where to report this bug so i did it here, sorry if it's not the right place

    1 vote

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  3. draft

    Hello, playing a Phyrexia draft, THE OPPONENT has played a Sheoldred, the Apocalypse to my surprise and obviously I have lost the game.
    How could this have happened and how can I be compensated?
    Thank you.

    1 vote

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  4. Can't submit some of my acquired art lands as favorite basics - e.g. the cool animated snow lands (Piotr Dura Island with the viking ship)

    Can't submit some of my acquired art lands as favorite basics - e.g. the cool animated snow lands (Piotr Dura Island with the viking ship)

    2 votes

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  5. Advanced Filters Not Working for Explorer

    Advanced Filters Not Working for Explorer format.
    With Explorer format selected, only Standard sets are visible in the Advanced Filters screen. PC. Noticed on 9 July.

    To reproduce:
    start new deck, enter Advanced Filters and select Explorer.
    Workaround:
    One can still browse cards by selecting Historic format. Older cards can be added to Explorer decks by typing in the name of the card in the text filter, if one already knows the card name. It may be useful to reference external websites that show Explorer-legal cards in order to study what cards are legal in Explorer.

    11 votes

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  6. Game hangs going into Collection after 1st March 2023 update

    Daily player here. Everything was fine until today's update patch.

    Basically now, I can't access anything that connects to my card collection. The game will hang (endless loading circle, not responsive) if I try to enter my collection or open booster packs.

    I can login in and press one or two tabs at most, and then "Waiting for Server" circle comes up and Arena hangs.

    2 votes

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  7. 5 Jumpstart exclusive cards making collection incomplete

    Mite Overseer, Serum Sovereign, Kinzu of the Bleak Coven, Rhuk Hexgold Nabber, and Goliath Hatchery are Jumpstart exclusive

    1 vote

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  8. デイリークエストとマスタリー報酬が貰えない

    ゲームプレイ後デイリークエスト、マスタリー報酬の獲得画面が表示されたがメイン画面に戻っても反映されていない

    1 vote

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  9. card acquisition is slow and that's too painfull for new players

    I think we should rework the card acquisition system because waiting 2 weeks to get one card that you need in four examples is horror full, I'm not saying we need to give every card for free to anyone but a disenchant system as we can see in your concurrent like hearthstone or Yu-gi-oh master duel would be way more accessible for new players.

    2 votes

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  10. Not receiving gems for rares/mythic rares

    It looks like I have not been receiving gems for the gem rare/mythic rares when they are displayed in packs opened.

    3 votes

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  11. Not getting new quest for deck

    So for 5 days now the deck quest has said it will have a new one tomorrow. It doesn’t have a countdown timer. Your support forum sucks *** just let us send a ticket for this.

    2 votes

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  12. Rare Wilcard didn't redeem opening 6 packs

    I was with 3 packs opened with 3 to go to complete a cycle to gain a Rare Wild Card, then I opened six boosters I had all at once, this would me grant a rare wild card for sure, but it didn't happened. I still with 0. I guess this is a bug with opening 6 boosters at once instead one each time. Could I please have a rare wildcard since its so hard to get one?

    1 vote

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  13. Two packs (MoM and Golden) did not open and are lost

    Just had an 'error' message pop up and upon restart, both packs are gone

    2023.25.10.1904.1000649

    1 vote

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  14. Wildcards from inside packs are not showing in my total

    Wildcards opened in packs are not showing up in my total, though wildcards earned other ways are. This has happened with at least two rares and one mythic in the last week or so, all MOM packs.

    1 vote

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  15. Redeem new deck I bought

    I just bought four physical decks. When I entered the codes given to redeem them on MTG Arena, I got a message saying 'Code already used.
    Why ? It' s a seal package !

    1 vote

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  16. Deck Shows Incorrect Wildcards Required

    I have imported a deck called "Mono Black Mid" which I want to complete construction of with Wildcards.

    The deck itself is "highlighted" with the coloured Lotus which indicates it should be able to be constructed. In addition, hovering over the deck indicates the following Wildcards are needed to complete the deck : -
    * Common 1 (I have 49)
    * Uncommon 8 (I have 56)
    * Rare 15 (I have 25)
    * Mythic 11 (I have 11)

    Every time I try to construct this deck I get an error message "Not Enough Wildcards - You don't have enough wildcards…

    6 votes

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  17. Product Suggestion

    I would like to create a deck using my wildcards, but when I click on the "craft all" button, MTGA says I don't have enough wildcards even if I actually have them. This happens on Android, PC, and Mac.

    1 vote

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  18. geist of saint traft not in deckbuilder

    Trying to build a deck in history, copied an older deck, and Geist of Saint Traft doesn't appear when I search for it in various ways. Doesn't appear when I search for it from other historic decks either.

    2023.25.10.4549.1000649

    1 vote

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  19. Black Ichor Card Art not working on Phyrexian Obliterator

    Finished the Black Festival and received the art for phyrexian obliterator. it doesn't come up as an option for card art. just wondering why this isn't working.

    i am on a windows PC.

    2 votes

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  20. Missing booster

    I bought a Master of The Machines booster with gold. When I tried to open it, a message box appeared with no message, just an "OK" button. That message appeared every time I tried to open it, preventing me to do so. I restarted the game and now the booster is missing, along with the gold I spent to buy it.
    I play Magic Arena on Windows PC.
    If necessary, I can provide other logs saved on my computer.

    1 vote

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