MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2466 results found
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Blocking creatures
I was playing a draft and couldn't get one of my creatures to block. The creature was in the upper right of the screen and I couldn't get my creature to block it. I lost the match and I think I would've it if I could've have blocked it.
8 votes -
Color Challenge
I have completed all my quest at Color Challenge, but I dont have some cards and cannot advance. ¿What should I do?
69 votes -
Dragging a card to the sideboard during drafting could leave the card stuck to the cursor
See attached screenshot for an example. You could have multiple cards stuck to the cursor at any time. They will follow the cursor along and could obscure the drafting screen.
This doesn't happen 100% of the time, but happens often enough (maybe 50%) that I have to avoid doing this for the fear of ruining the draft.
7 votes -
Missing Mastery Pass Rewards
I havn't had lv57 mastery pass reward,an ikoria pack.
32 votes -
Mythic Card not awarded
Mythic Card upon reaching Lvl 56 was not awarded.
I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded
5 votes -
Dropped connection during Premier Draft
During my game in premier draft, my opponent disconnected and the game died, resulting in him losing the game and 1500 gems.
Please refund my 1500 gem entry fee for this event.
4 votes -
After one game of traditional draft, the client say I only have one game remaining.
I paid for a traditional draft. Drafted. Played game 1. The client now says I have one game remaining. Where do I go to have this issue corrected or get a refund?
64 votes -
Traditional Draft only able to play 2 matches
Hi,
I am only allowed to play 1 more match with my draft deck despite having only played 1 match prior
7 votes -
skipped lvl 38 mastery pass reward - mythic card
Did not get my mastery pass reward for last level completed (Lvl 38)- mythic card
18 votes -
Prizes Earned Could Not Be Claimed
Prizes Earned Could Not Be Claimed - completed a standard event with 5 wins, pressed the claim prize button but nothing happened (no prize screen or increase in gold/new cards). I experienced a similar issue a few days ago also. Log for most recent instance attached.
6 votes -
Card is picked with just one click.
"Pestilent haze" is picked just one click at about 2nd draft-pick-phase.
I remember other "one click picking" is happened at that draft but I was cautious after "Pestilent haze".36 votes -
Game crashes during Draft, cant pick cards without the game crashing
Game crashes during Draft, cant pick cards without the game crashing
17 votes -
Hello, impossible to finish a battle
Hello, impossible to finish a battle. The game crash systematicaly and impossible to join the battle after
7 votes -
No Draft Rewards
Hello,
I recently finished a draft but I did not receive any rewards after the event. My draft deck is still visible but I did not get rewards and the draft is prompting to pay for another entry.
Any assistance you can provide is appreciated, thank you
24 votes -
Banned Cards in standard event
So i registered for the standard event waaaay back when Oko and Once upon a time etc. were legal. Now i have started playing again and my old deck is still registered allowing me to use Banned cards in standard.
13 votes -
Arena crashed 5 times in a row.
Arena crashed 5 times in a row, and I just lost a match in M21 Sealed because of this.
2 votes -
network connection
I completed the player draft portion of my event and now when I click play to play my first game I get a "Network Error" "Unable to join event. Try again later."
4 votes -
game crash
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game
153 votes -
se congela en quick draft y pierdo partida
estoy jugando un quick draft y se me congela la el cliente, luego al volver a entrar la partida esta perdida, no me dejaba entrar llegando a la partida y saliendose el cliente de nuevo
6 votes -
Disconnect Error During Draft
I was drafting and lost the last half of a pack due to disconnect errors.
12 votes
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