MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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859 results found
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Disconnection During Draft – Request for Refund
Hello,
I’m reaching out regarding an issue I experienced during a draft I entered for the Final Fantasy set release on MTGA. I was disconnected during the card selection phase and was unable to reconnect in time to complete the draft properly.
This significantly affected my ability to build a viable deck and enjoy the event. Would it be possible to receive a refund or some form of compensation for this draft?
I’m happy to provide any additional information if needed.
Thank you in advance for your assistance.
Best regards,
6 votes -
Server outage during draft
Today's server outage happened to me mid-draft.
5 votes -
authentication failed
hey, i was in a draft match, it quit randomly on turn 3, didnt get a match loss, continued the matches, i got a draw before start, then i could manage to play couple of more matches, but from 1 extra loss. maybe it was the one where it randomly quit?
then started a new draft, i picked 3 or 4 cards, got an error message, and i can not log in since. will we get reimbursed for the outage??3 votes -
3 votes
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Kicked out of FF Draft near the end of draft picking.
BUG: Was kicked out of the Draft pick for the FF Draft event, near the end of pack 3. Looks like servers are all the way down.
4 votes -
Server
Server disconnected during draft. Can't reconnect.
5 votes -
Disconnected while drafting
I was selecting my cards on Premier draft and the game disconneted me, my internet is working properly and I simply can't reconnect. Playing on PC/Steam
2 votes -
Sealed Draft
I was playing the sealed and the servers stopped working, I was going to start streaming right now.
3 votes -
timeout
got timed out after finishing a game in final fantasy sealed event, finished a game only for arena to completely freeze and crash. when restarting the application it said I was timedout and it will not let me connect on any of my devices.
3 votes -
timeout
Got timed out after finishing a game in final fantasy sealed? not sure why my game timed out but I am now unable to connect to arena on any of my devices and it gives me the message timeout. Unsure why this bug happened but its very frustrating to not be able to play on release day of a new set
1 vote -
inbox issue with claiming reward
I'm getting a network error trying to claim a inbox reward
2 votes -
Crash after spending Draft Token
I attempted to join a Premier Draft of Final Fantasy by spending a draft token, and as it was loading, the game crashed and logged me out. I can not log in.
6 votes -
Unable to continue in Draft
I was in a FIN Premier Draft event. After I finished a dual, I was redirected to the main page of the client. Then the Premier Draft event disppeared. Also, the whose FIN set (including packs and cards) disappeared. I exited the client and now is unable to log in
5 votes -
Game froze
I played a draft, I was 1-2 and the next game I started I couldn't press any buttons. I checked my internet, which was fine, I then restarted within just a minute and I had lost...
The servers have been extremely unstandable today because of the release and people should get refunds...3 votes -
Crash sealed final fantasy
I was playing a sealed final fantasy game, lost two games and after my 4th win, game crashed and I have not been able to continue the event, I lost all :(
8 votes -
Draft token used but unable to continue event after one win
I joined a Final Fantasy Premier Draft, but after one win the "play" button was greyed out saying I couldnt join the event. It has used one of my draft tokens up from the pre release but I can no longer select the draft that I was in to continue either
3 votes -
Jump in. overpowered deck
Is this really a deck for jump in? do you really consider this temur deck a balanced deck?
I could easily tell most decks don't stand a chance against it1 vote -
Stone of Erech
Opponent has Stone of Erech out and I have Valkyrie's Call out, Valkyrie's Call should overrule Stone of Erech but it doesn't.
2 votes -
Unable to Claim Quick Draft Event Rewards
I just finished a quick draft with 7 wins but it won't let me claim the 950 gems. The button text instead says Home.
2 votes -
Agatha's soul cauldron and order of operations
I tried to use Agatha's soul cauldron to exile a creature card from opponent's graveyard. MTG Arena would not let me. It operates at instant speed. THEN, opponent used their graveyard cards to delve... I was already trying to exile one of their cards but it didn't let me use my instant speed when the opponent was not doing anything yet. And they were allowed to use the card in graveyard to win...
1 vote
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