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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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745 results found

  1. Crash during draft

    Game has been crashing, not always, but it has become common, unfortunately i was drafting when it crashed, twice, i just spent money in this, since i was doing a premium draft with the token i got from the pass and i can't build a functional deck with the mess of cards i got with the automatic picks

    1 vote

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  2. Caiu

    I was playing a quick drafr, when the last two games the game stopped, I had to leave and return and when I returned the game had advanced in an unfavorable way and I couldn't reverse it because the opponent took advantage of this "drop" when the game returned he presented a bug where I couldn't play the instant magic "it didn't even die" which made me lose the game again because in addition to falling again, the magic didn't work and I had to give up. conclusion I could have gotten further if it weren't for the bugs. In…

    1 vote

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  3. Bot opponent with perfect draft deck

    Bot opponent with perfect draft deck. built deck was highly improbable for a draft, bot like turn behavior etc

    1 vote

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  4. Mid-week magic: phantom golden sealed

    I just want to say, fantastic, fun and intriguing event that I hope they do again. Great game play with powerful cards. I loved it!

    1 vote

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  5. cant sideboard

    Wont let me sideboard during premiere draft and quick draft. My last 4-5 drafts wouldnt let me navigate my sideboard while drafting. Extremely frustrating as I tend to build my deck as I draft. I couldnt get pictures but I am hoping this bug is a known issue. Please refund the approx 10k gems. Thanks

    2 votes

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  6. Crashes when trying to connect to Arena's server

    I am on a Samsung Galaxy S23 Ultra running Android OS. It crashes when I load the initial scene, when I purchase a seat at a Draft event, when I start the draft, when I start any game (no matter what the format is), when I try and edit my deck. Basically whenever my phone trys to connect to Arena's server. It doesn't happen every time I attempt to do those actions. Just some times.

    1 vote

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  7. Daily Quest XP not awarded

    Daily quest XP not awarded. I believe I got my gold, but I didn't get my XP.

    3 votes

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  8. Traditional / Alchemy Event should give bloomburrow booster

    Since bloomburrow alchemy is out they should update the prizes for alchemy events to bloomburrow alchemy boosters which haven't been done yet.

    2 votes

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  9. MWM Cosmetic Reward was from ELD

    After completing the 3 wins for the Gold Phantom event, I received the parallax style for Charmed Sleep from ELD which doesn't appear in the reward list for the current cycle of events.

    1 vote

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  10. Bug

    During the game, with a stable connection, the game returned an error - Waiting for a response from the server. It happened while taking the card. The map was the third earth. After that, I closed the Arena and entered again. The third land disappeared from my hand and ended up in the game, but I couldn't use it. An example is shown in the screenshot. There are 3 lands on the field, but you cannot cast a spell for 3 mana. It happened on the 7th game of the premier draft, which I lost because of this. I ask…

    2 votes

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  11. Land Count on Daily Quests wrong

    When I play evolving lands or a desert, it does not count towards total.Lambs played daily quest period this is for standard play

    2 votes

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  12. I entered a game, the game did not show me my hand or allow me to take actions resulting in a loss

    Platform: PC (Windows)

    When the issue occured: When I entered the game the game stopped. It didn't show me my starting hand or any actions to take. I waited several minutes until the Warning! You havent' acted recently! warning appeared. I kept waiting, nothing happened. I restarted the game and it declared me lost the game, resulting in the end of the event as it was my third loss. I would appreciate it if you could review the error and refund the gems.
    Thank you very much

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  13. Foolish company

    All Wizards of the Coast employees should be reborn from a soul early, they have a serious bug in brain

    1 vote

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  14. 1 vote

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  15. Draft: Unable to view selected cards during drafting.

    During drafting, both premier draft and quick draft, after selecting card, during the card picking phase, I am unable to interact with the cards selected. I am unable to scroll to see which cards has been picked already. I am unable to inspect the cards until after the picking phase.

    Steps to reproduce - Anytime during the picking phase.

    1 vote

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  16. Bug involving Season of Weaving and Kitsnap

    I am on android. There was actually 2 bugs that cost me 2000 gems in my sealed event. 1st happened as I was in the lobby for my opponent the screen suddenly read cannot upload collection, then changed and said waiting for opponent for like 2 minutes. No connecting to server screen that would indicate a connection lost or anything. So I reset the game and when I tried to log back in the game had issued me a match loss which was my second. The third came against an opponent who played Season of Weaving with Kitsnap on my…

    2 votes

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  17. Mastery XP fix not really fixed

    I have not been receiving Mastery XP for BLB pass, i got a message on arena saying it had been fixed, however when i clamed the 2500xp from the message it still did not apply.

    2 votes

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  18. "got" the 2500 mastery xpo for the mastery not working properly

    I just "received" the 2500 mastery XP rewarded for the mastery pass not working properly.

    It didn't add to my mastery pass when claimed.

    I posted earlier about the issue and had a pic (as shown) showing 125 XP on mastery level 31.

    Here is that. Plus 2 more showing I got claim (it's dulled out like all accepted rewards) and another of my mastery still being at 125 on level 31

    2 votes

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  19. Reward

    I was not given my XP from my daily quest. I was playing on the mobile app at the time.

    3 votes

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  20. alchemy event reward

    Alchemy event is still showing thunder junction rewards as of 8/22 . Please fix the reward so we can start collecting alchemy packs.

    2 votes

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