MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
374 results found
-
Crashing while opening boosters
I play arena on my android. Since the first update of thunder junction I have been experiencing the app shutting down on its own. It's been happening mainly in the interface and has recently started happening during games. I have been able to put up with it. What the main issue is that it has started happening when I am opening booster packs. This has happened twice now. I open the pack and just before the cards are revealed the app forces itself to close. After restarting the app, I go to my collection to see the new cards that…
1 vote -
Golden Pack Progress
Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.
3 votes -
Orbs
I have earned orbs but not received them I have only spent the one I received at the start.
1 vote -
アリーナストアの不具合
「ストア」のボタンを押してストアに入ろうとしても、読み込み中からそのままアプリがクラッシュしてしまいストアへ入ることができません。
OS : iOS17.6.1
1 vote -
Shows all codes already redeemed when I wasn't redeeming any codes
Shows all codes already redeemed when I wasn't redeeming any codes
1 vote -
2 votes
-
store deck
Now you guys have to be kidding right?
350 gems for a deck I already own? all the cards I already have but you still want 350 gems? this is ridiculous
Aside that the price for thos decks is pretty greedy... even after "reducing" the prices for each card already owned: for the dinosaurs deck i still pay 290 gems for the 3 rares I am missing.. EACH... You know how much gems we GET for the fifth copy of a rare? well I wanted to write 40, had to look it up thats for MYTHICS... rares give 20 gems.…1 vote -
no bonus pack after 10 bloom
error buy 2 new packs to 10 no bonus pack
1 vote -
2300 gems for the chance to shop for asthetics?
Are you guys really that hard up? You don't even offer options to earn gems but you want people to pay you money for card styles?
You may have just placed the straw that broke the camels back in regards to me spending another dime on this game.2 votes -
ESTILO CARTA COMPRADO NO ME APARECE
Compre el estilo de carta de putrinvocadora de vallis y no me aparece. Hace ya cuatro dias, lo he reportado dos veces y no recibo respuesta. Gaste 300 gemas que me descontaron y sigo sin tener ni las gemas ni el estilo de carta.
Solitico me devuelvan las gemas o me den el estilo de carta
1 vote -
horizon hideaway pass bug
Before I purchase Horizon hideaway pass for 2800 gems, on Jun11, I already have assess to Psychic Frog's Horizon Hideaway. I was able to purchase stuff with ticket won during quest. I thought purchasing hideaway pass would give me more access to other prices. After I purchased the pass, there is no different in the hideaway. I don't know if it was a bug that I can access hideaway pass without paying 2800 gems or the 2800 gem purchase doesn't do anything. In short, I have 2800 gems less for nothing
2 votes -
Psychic Frog Horizon Hideaway’s not giving proper credit for prior achievements
I bought the Psychic Frog’s Horizon Hideaway pass for 2800 gems today (June 11). It says “ During this period, you will earn Horizon Hideaway tickets even if you haven't yet paid for entry to Psychic Frog's Horizon Hideaway; you can always pay the entry later if you decide you want to shop after all…” I won 11 matches and completed my daily quest. I should have gotten 45 + 5x2 + 5x1 = 60 tickets, but I only got 56 because it did not give me credit for the matches I won before I bought the pass (the pass…
2 votes -
Decks not in store
When I tried to buy a deck in the store (the preconstructed ones available since the 13th) none of the decks showed in my client
1 vote -
Waiting for server when clicking Shop on Android
Can't use the Shop on Android. It loops in "waiting for server". Also I can play one game on Android and after the match same issue. Only fix for playing is restarting the app.
1 vote -
Store error
For a long time now, I can't buy anything with my Steam wallet.
2 votes -
Mythic Reward Mastery Pass
When winning the Mythic card reward in the Mastery Pass Outlaws of Thunder Junction, I keep receiving Uncommons instead of Mythics. This happened several times - I was under the impression that this had been fixed with one of the latest patch updates.
Any updates on this one?
2 votes -
bought a mitic pack and didnt receive a mitic card.
bought a mitic pack and didn't receive a mitic card. I received a gold token
2 votes -
Bloomburrow emotes broken ios
I paid 7000 gold for bloomburrow emotes and they dont work on mobile, where I play. The messages are cut off by the edges of the screen :( this was previously a problem for thunder junction emotes but was eventually fixed.
1 vote -
Steam: Windows: Store does not work for money.
I can click on items in the store, and it makes the coin sound but I do not get directed to checkout.
1 vote -
missing
I play on PC and for the opening of bloomburrow, I entered a code from a prerelease to get my 6 boosters which I didn't open right away. However, when I logged back in 3 days later, the boosters had disappeared. And obviously the code doesn't work anymore because it considers that I've already got the rewards that I haven't opened.
1 vote
- Don't see your idea?