MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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552 results found
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3 votes
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Uncommon Pet - Phyrexia Mastery
Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.
2 votes -
Game crashes while opening packs
I bought 3 March of the Machine packs from the Store. Opening the first one, the game crashed when I clicked for the second time on the last card, right after I flipped it, causing me to lose all the cards I found. Same thing happened with the second pack and with one I got from the Mastery.
Device: android tablet Samsung Galaxy Tab S7 FE
1 vote -
ゴールデンパックが受け取れない
パックを購入し、ゴールデンパックの進捗は進んでいるが、受け取れない状態です。
付与をお願いします。1 vote -
Google play balance has 20$ but I can't purchase gems
Trying not to loose 85 levels of mastery pass the balance is there yet the purchase is unsuccessful
2 votes -
Lost Golden Pack
I was two MOM packs away from the "free" golden pack. I purchased three packs, when to open them, noticed I did not receive the golden pack. Yet, when I went back to the store page it had reset the packs counters!
2023.25.10.1904.10006491 vote -
Shop Pack Image Bug
Random duplicate pack images when I was trying to buy a pack, just a visual bug it seems tho
1 vote -
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
1 vote -
I paid for the item but did not receive it
I purchased a mythic rare wild card, but I was only charged and the number of cards has not increased. I demand an explanation and compensa
1 vote -
Bug
Hello,
For some time now, I've had an issue with collected larger amounts of coins for questions. Specifically, if two quests finish simultaneously, my account does not reflect the amount of coints I am supposed to collect. For example, I just not finished two 500 coin quests simultaneously. The screen told me that I won 1000 coins and I hit claim. However, my total went from 1125 to 1775 which is not the 1000 that I had earned. This has been happening for some time now. It happens to my son as well. I'd appreciate any input. Thanks!1 vote -
Bug
o, I bught 2 boosters of the recent innistrad collections.
I made the purchase using gems, but after my game have updated I lost my 2 boosters.
I just want to know with I can fer back my 2 boosters of innistrad carmesin oath. ThxxMy email is arthorios.domingues@hotmail.com
And my user is Arthepop11 vote -
arena mythic pack is not working
I opened a Mythic pack but there is not mythic card
24 votes -
Golden pack progress doesn't work with older sets
Golden pack progress doesn't work with older sets: I've just bought 9 Brothers War packs but the progress bar seems stall.
1 vote -
Payment System
I am trying to purchase gems and the system refuses to allow it. I have had to force quit the game multiple times. Once I attempt to purchase the game sticks indefinitely.
In short:
1. I opened the store, selected gems, selected the $19.99 bundle.
2. Mac OSx 13.3.1
3. Game locks down
4. Effective option to purchase of gems by entering CC info.
5. Attached along with log.
6. None to mention. I wanted to play the game, but I guess I can't.1 vote -
Boutique "erreur du program" (sous wine -linux)
Bonjour, dès que j'essaye d'acheter un produit dans la boutique en ligne mtga je reçois ce message d'erreur (voire photo) et suis obligée de fermer le jeu. J'ai déjà désinstallé réinstaller et même résultat.
Je suis sur Ubuntu sur ordinateur et j'utilise WINE pour faire tourner le jeu. Est-ce impossible d'accéder à la boutique sous wine ou y a t il une manière de débloquer ça? Merci d'avance1 vote -
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.
6 votes -
Bug
I noticed some card skins are not displaying. For example, I have a special Teferi, Hero of Dominaria skin and it no longer appears.
1 vote -
1 vote
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Djeru and Hazoret card style
Djeru and Hazoret card style vanished when I selected it. I ended up getting the chrome host seedshark style instead.
1 vote -
Elesh Norn Card Style Not Equipping on Deck
Purchased Junji Ito Style and it does not appear in chosen deck during deckbuilding or gameplay after selecting. This is occurring on a mobile device
2 votes
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