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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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680 results found

  1. (1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count

    I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.

    1 vote

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  2. Purchased infinity orbital lands for the first time on iphone but they are not showing up in my collection.

    I’m using an iPhone and I just purchased the unfinity orbital lands in the store for the first time for 4000 gold. When I went to add them to my deck they aren’t showing up in my collection. No matter how I search for them. Is anyone else having this issue or is it just me?

    1 vote

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  3. Can't buy gems or change payment method

    I tried to purchase some gems from the store, when I click any $X button, it brings up the option to pay $X or Cancel, and when I click to pay $X nothing happens. There is also a button that says "Change Payment Method", and when I click on it, it also does nothing. This is on PC on Steam.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  4. explorer antholgy 2 not lsited

    Explorer anthology 2 is not listed on my store or in bundles

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  5. White Shape obscuring store tabs

    On my iPad Pro, in the store, a white cross-shaped blob obscures the store tabs. It doesn’t affect my ability to navigate.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Dominaria cannot be played in the current Standard

    Hello, I would like to buy few boosters of Dominaria United in the store, however there is written "Important Note: This cannot be played in the current Standard format". I see only three sets where this note is not written. Am I missing something? I came back to MTG so I am rather a new player still.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. Issues with gem purchases

    I cannot purchase gems. Every time I click purchase, I get a loading screen that flashes the message "Waiting for server..." Incredibly frustrating seeing as I am trying to give you all money.

    1 vote

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  8. golden pack progress stuck at 290%

    Golden Pack progression stuck at 290%.

    Platform: windows
    1. Buy one-time A23 (Phyrexia Alchemy) bundle with 3000 gems
    2. Receive 20 A23 packs
    3. Note that Golden Pack progress is 100%, but no GP's are rewarded

    Cannot reproduce since bundle is one-time.

    Perceived outcome: paid 3000 gems + 20 A23 packs + Golden Pack Progress at 100%
    Expected outcome: paid 3000 gems + 20 A23 packs + 2 Golden Packs + Golden Pack Progress at 90%

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  9. 1 vote

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  10. Purchased mastery pass but never received it

    I purchased the early mastery pass a few days ago and I looked for it today but it was never received.

    1 vote

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  11. Prerelease code for WOE entered and redeemed successfully today after WOE was added to Arena, but no packs given

    Today an hour or two after WOE was added to Arena, I entered my code from attending an in person prerelease to get 6 packs on arena. The code said it was successfully redeemed. However, even after restarting Arena there were no WOE packs to open in my account. My code (which now says "code already redeemed" if I try to enter it again) was: 86021-d4c9f-03fc7-1221c-c66a7

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Daily store bug

    Purchased Efreet Flamepainter from daily store and did not receive it! I did purchase it while I was using mobile app on an actual mountain so maybe that messed it up. But I have proof of the purchase and not receiving it in these screenshots:

    1 vote

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    3 comments  ·  Store  ·  Admin →
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  13. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    16 votes

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    3 comments  ·  Store  ·  Admin →
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  14. Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack

    I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in…

    3 votes

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    4 comments  ·  Store  ·  Admin →
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  15. Golden packs progression

    Hi, yesterday I've utilized 6 codes for the march of the machine set, 1x prerelease and 5x promo pack but my progression is still at the same level. Furthermore I would like to ask You if You can deduct 30 gold from my account or add 20 beause not seeing ann integer number hurts my feelings a lot. Thanks for comprehension.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too

    count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too. mtg arena

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  17. codigo ya canjeado

    Compre 2 packs de presentación y en uno de ellos me dice que el código ya esta canjeado.

    1 vote

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  18. Store glitch

    The store is showing everything as purchased when it isn't and won't allow for purchases. Also this submission form is terrible on mobile.

    1 vote

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  19. Shadows of the Past Mythic Drop Rate lower than published drop rate

    Shadows of the Past Mythic cards should drop in 1/30 packs, per the official drop page. However, during a very large pack opening on the LotR Streamer event on 6/15/23, the Mythic drop rate was observed at a 1/60 rate, the odds of which are 1/15,000. I believe there is a bug in the actual drop rate.

    The video can be found here: https://www.youtube.com/watch?v=KfStqExV9Ic

    The video was in response to this social media thread: https://new.reddit.com/r/MagicArena/comments/14aaski/seeking_volunteer_with_access_to_the_streamer/?sort=new

    2 votes

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  20. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    11 votes

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