MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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Did not receive gems in Mastery Pass
I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.
I'm using Arena on Mac.
1 vote -
[Translation] Missing translation on booster opening
During the booster opening process, the orange button on the bottom right has a missing translation ;)
Have a nice day
4 votes -
Store dissapeared after clicking on crystals
I was going to buy 6 packs, before doing so I decided to click on the crystals when the store dissapeared. I tried leaving the store and going back , but there was no change. After restaring the client, the store came back. I am in PC
1 vote -
Preorder Packs not showing up
My Murders at Karlov manor preorder packs never showed up in my account. I know it's just 10 packs but I would like to get them.
1 vote -
cant buy gems in the store. option is there but wont work
cant buy gems in the store. option is there but wont work
1 vote -
Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard
Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard
2 votes -
bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library
i have just bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library
i bought them in the IOS APP
1 vote -
Can't pay on mac
I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.
3 votes -
bug, gold pack not received
on pc while browsing the store i used gems and in game currency to purchase a few packs.. by doing so i completed the needed packs to obtain a gold pack. after opening the purchased packs i attempted to open the gold pack. when i attempted to open it, a blank error message prompted and only had the ok button on it.. it was blank other than that. i tried again and same result. i closed the game and reopened it.. and the gold pack was gone and i never received my gold pack, i checked my collection to see…
1 vote -
Daily Deal
I purchased a Daily Deal (Dec. 11) including "The Party Tree" and the cards don't appear in my collection.
1 vote -
Purchased 10 Mythic Packs of But..
I just purchased 10 Mythic packs MTG Arena of Khans of Tarkir. Are they are not playable? I did not see the card to be able to add to my Alchemy deck at all. A matter of fact they are not showing up in my Collection! My profile shows I have cards in Khans of Tarkir.
0 votes -
Golden Pack error
I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory
I have tried to reestart the game and oppened it in different devices but it wont work
13 votes -
Packs From Pre-Release
I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.
5 votes -
Buying from the Store should give Play Boosters, not Draft Boosters
It's super unintuitive to open Play Boosters when drafting and Draft Boosters (1 rare, no List) when purchasing from the store.
1 vote -
store purchase failed unknown
Store Purchase Failed Unknown - unable to buy items for money -- Critical! - I was told it might be fixed with the next PATCH! we want to buy things!
2 votes -
Cards from packs all show as new when opening on Android
When opening packs on my android all cards show as new, except for ones that have been opened before within the same instance. IE if I restart Arena, they go back to all showing as new. Would be nice it it actually checked my collection and didn't show every card as being "new"
2 votes -
Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
11 votes -
Booster mitico
Comprei 2 booster moticos porém só veio em um uma carta mítica rara no outro veio apenas um coringa raro.
1 vote -
I spent 5000 in gold coins to get my dragon pet it was there now its gone like i never purchased it contacted wotc complaints not response
Spent 5000 gold coins to get my dragon pet was there but it's gone like I never purchased it wotç complaint no response
1 vote -
white anime bundle not showing up in card styles
after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.
4 votes
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