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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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789 results found

  1. Gold rewards are cut in half

    Using iOS
    Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Let me buy old packs efficiently.

    I am very happy with the way the Golden Pack works.
    However...

    1. Want to buy packs because I want a wild card.
    2. Want to buy the latest set because of the Golden Packs
    3. The packs of the latest set are also available in draft and mastery.
    4. The latest packs may be duplicates. Older packs are not likely to be efficient because golden packs do not count.
    5. Stop buying packs.

    This is the dilemma. I am tempted to hold off on buying them in order to be more efficient.

    Maybe increase the price of gems when the rares are duplicated (20…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. Wilds of Eldraine Alchemy

    I went to claim my Free 3 packs for Wilds of Eldraine Alchemy and did not receive them. Curious if this is a problem with anyone else and if someone can do something about this. Thank you.

    2 votes

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  4. I did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal.

    I did not get a tick in the golden pack progress after purchasing a MOM pack from June 27 daily deal.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard

    Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Gem prices in Europe

    Hello. I live in Holland - Europe. I noticed after an update yesterday (11 October) that gem prices are now 20.000 gems for 112.99 euro in store.
    I know prices went up last May from 99.99 to 107,99 euro, but I can't find any information that prices were raised again and I haven't been noticed about it by the Wizards. Can you tell me what is going on?

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Product suggestion

    Currently, the Viashino Pyromancer style is not available for purchase. I think it would be good to unlock that for all players.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Khans of Tarkir should show at Store is not a standart

    It should show it's not a standard format on store, this causes confusion

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. PACK purchase

    get pack button has not been displayed after purchasing pre-order bundle..

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  10. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. store purchase failed unknown

    Store Purchase Failed Unknown - unable to buy items for money -- Critical! - I was told it might be fixed with the next PATCH! we want to buy things!

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Store Bug

    I cant bbuy gems in the store. I Also cant change my paying method. Pls help. I also did a new installation. Doesnt work.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. I cant buy the begginers/welcome bundle.

    i cant pay the begginer/welcome bundle, when i click to buy it it says "Error in the store", after that appears the steam window for paying things in games and i click on apporve, after that that window closes and i dont get the bundle, i do all in my hands to do it and i cant buy it.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Visual artifact: card remaining on screen

    Visual artifact: card overview remaining on screen after quitting store. I long pressed on a touchscreen to open the overview but this issue occurred one time only. In the menu, it was only hiding text.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. Sleeve Glory for Kaldhein in the store

    Please add Glory for Kaldhein sleeve in the store, or add the option to buy more items.. for example, inside the profile add all the sleeves, companions and avatars with the lock icon with a option to buy.. you are losing money.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Mastery pass XP not being reward - 1 October 2023

    Mastery pass XP progress was not rewarded to me todat despite completing daily wins as well as a 500XP quest.

    Noticed after 5 wins and quest completion (250XP + daily variable wins 100XP for first win and 50XP each subsequent win = total 1 550 XP missing).

    Robbery! Completely unacceptable by WotC to have a paid for game malfunction in this way. It is stealing the time and value paid for the mastery pass.

    Attached capture log.

    Please vote and comment with your experience. Wizards needs to see we are outraged by this and no they'll fast lose our support…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  17. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. Throne of Eldraine unexpected pack opening behavior

    1. Give us the steps to reproduce the bug Open 2 packs for Throne of Eldraine
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC
    3. Enter the actual results you’re experiencing Receive Gems reward, not expected Rare or Mythic card.
    4. Enter the expected results of the feature Expected a Rare or Mythic card when opening pack.
    5. Add any relevant screenshots/videos Currently have 221 of 276 rares and 70 or 88 Mythics collect in Throne of Eldraine. Opened 2 packs after winning 2 packs in recent draft event.
    6. If you found a workaround, please add workaround steps. none.
    0 votes

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    3 comments  ·  Store  ·  Admin →
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  19. Didn't receive the gems from daily deals

    I bought the gems from daily deals, but I still have the same amount as before. Could you please fix this?

    Thank you very much!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  20. 1,231 votes

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    726 comments  ·  Store  ·  Admin →
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