MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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960 results found
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No daily deals. No quick draft.
I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.
4 votes -
no credit for purchasing packs
Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.
8 votes -
Bundle not in store
Missing the one-time 20 Booster Alchemy: Murder at Karlov Manor for 15k Gold Bundle
1 vote -
Gave me a rare wildcard from a mythic pack.
This is the second time this has happened to me this week, once with a dominaria united united and once with kamigawa neon dynasty, and the fifth time this has happened to me since I got the game. I can't figure out how to read the logs, so I can't provide a screenshot of them, but I see this is a common issue. This happening on the last two packs I bought is almost enough to make me uninstall the game and if it happens again I will.
1 vote -
Card pack disapearing
I redeemed my Lost Caverns of Ixalan today, openned one pack and the 5 other just disapeared when I click next.
1 vote -
Missing LCI packs after update
When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
I have tried logging out and restarting the client but to no avail.2 votes -
packs are gone
I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.
3 votes -
Experience bug
Bug
My MTGarena XP progression has stopped registering. I am stuck at 175/1000 Xp. I tried buying the next level with gems. The game deducted my gems but did not advance my level. It seems to be stuck. On iOS. I bought the mastery pass.Help?
3 votes -
bought a mythic pack of LCI with no mythic card inside.
Give us the steps to reproduce the bugpurchase 1 mythic pack of LCI
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)PC windows10
Enter the actual results you’re experiencingNo mythic card in pack
Enter the expected results of the featurea pack with a mythic inside could be called as a mythic pack
Add any relevant screenshots/videossee attached. Didn't realize that a screenshot would be needed then,
so guess showing the new cards i've got would be fine, concerning you might have background logs in server
…If you found a workaround, please add workaround
1 vote -
Did not receive gems in Mastery Pass
I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.
I'm using Arena on Mac.
1 vote -
Redeem Code Failure: Code Already Redeemed
I recently started playing Arena again after a few years. I deleted my account a few years ago because I wasn't having fun anymore.
When I created my new account, I tried entering codes for free packs and sleeves. However, some of the codes didn't work. I got an error message that the code was already redeemed, but I didn't receive anything for it.
I only get the error message for codes that I redeemed on my old account, which uses the same email address as my current account. Is it possible that the system can't tell the difference between…
4 votes -
[Translation] Missing translation on booster opening
During the booster opening process, the orange button on the bottom right has a missing translation ;)
Have a nice day
4 votes -
Store dissapeared after clicking on crystals
I was going to buy 6 packs, before doing so I decided to click on the crystals when the store dissapeared. I tried leaving the store and going back , but there was no change. After restaring the client, the store came back. I am in PC
1 vote -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
6 votes -
Mastery pass XP not being reward - 1 October 2023
Mastery pass XP progress was not rewarded to me todat despite completing daily wins as well as a 500XP quest.
Noticed after 5 wins and quest completion (250XP + daily variable wins 100XP for first win and 50XP each subsequent win = total 1 550 XP missing).
Robbery! Completely unacceptable by WotC to have a paid for game malfunction in this way. It is stealing the time and value paid for the mastery pass.
Attached capture log.
Please vote and comment with your experience. Wizards needs to see we are outraged by this and no they'll fast lose our support…
3 votes -
Preorder Packs not showing up
My Murders at Karlov manor preorder packs never showed up in my account. I know it's just 10 packs but I would like to get them.
1 vote -
bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library
i have just bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library
i bought them in the IOS APP
1 vote -
bug, gold pack not received
on pc while browsing the store i used gems and in game currency to purchase a few packs.. by doing so i completed the needed packs to obtain a gold pack. after opening the purchased packs i attempted to open the gold pack. when i attempted to open it, a blank error message prompted and only had the ok button on it.. it was blank other than that. i tried again and same result. i closed the game and reopened it.. and the gold pack was gone and i never received my gold pack, i checked my collection to see…
1 vote -
Daily Deal
I purchased a Daily Deal (Dec. 11) including "The Party Tree" and the cards don't appear in my collection.
1 vote -
Purchased 10 Mythic Packs of But..
I just purchased 10 Mythic packs MTG Arena of Khans of Tarkir. Are they are not playable? I did not see the card to be able to add to my Alchemy deck at all. A matter of fact they are not showing up in my Collection! My profile shows I have cards in Khans of Tarkir.
0 votes
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