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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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549 results found

  1. 4 votes

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    6 comments  ·  Store  ·  Admin →
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  2. 2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Make the Welcome Bundle a monthly option

    Could you make the Welcome Bundle (or something similar) a monthly option instead of a once-in-a-lifetime-oppotunity?
    The current Gem prices are ridiculous, but the Welcome Bundle was very fairly priced and I would gladly buy it once in a while. And I guess, I'm not the only one.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Bug : Card bought but not delivered : Set of Neon Lands including Boseigu... + set of Neon cards including Hidetsugu...

    Hello,

    Thecards I bought were but not delivered :
    1) Set of Neon Lands including Boseigu... +
    2) Set of Neon cards including Hidetsugu...

    I bought the 2 sets of (I think 5) Neon cards in the store, they were described as the "Real" Cards + the "Alternative drawing" cards.

    For both sets (5000 coins and 11000 coins I think) I did not received the Real cards so I can't play in MTGA with them.

    Thank you to fix and add the missing cards in my game.

    Best Regards.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Issue with card not being added to deck

    On iOS, bought card using coons. Does not add to my deck.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Add: Purchase and Code redemption historic feature.

    This would be insteresting, so you would know what has been bought in your account and would allow players to know what codes they reedemed, therefore they would know which ones they can still get.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. app for IOS asking for update the doesn't exist on app store

    Trying to open the game today on Iphone, the game is asking for an update. That update does not apear on the iphone app store. So basicaly its impossible to open the game.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. card style

    I just bought the "Golden Age: Obscura Bundle" and the only thing I actually received is the card sleeve. None of the card styles are available to use, it prompts to me to buy them again. It also doesn't show that I have purchased the bundle.

    I am sure the gems were deducted and the purchase went through, I even got a confirmation screen but the styles are not available to use in the deck editor.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. Bought packs disappear with coins.

    Hello,
    Yesterday 03/03/2022 I boght 11.000 coins in packs just when the server went down. Then when I could reconnect I didnt get my cards nor my coins.
    Please can I have my coins so i can buy my cards back?
    This is really game braking.
    Thanks you.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  12. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle

    As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.

    TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Many orders of cards in the shop not in my library

    Like a few times before, I bought some gems to buy in the shop cards, for I had a few idea's for new decks.

    When I was looking for the cards later, they weren't found in my cards to pick for my deck. I thought maybe I did something wrong, but the gems where gone.

    Now today I did it again en clicked on claim, but still again, not to be found. But now I took some picture's from my phone (where I play magic on) to have proof.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  20. historic anthology always purchasable

    Most of the time i can't build a fun deck because i don't have some of the historic anthology.
    Why don't you make it always purchasable on the store?

    I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)

    That means about 700$ in gems.

    Can you please add…

    15 votes

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    0 comments  ·  Store  ·  Admin →
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