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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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828 results found

  1. ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    3 votes

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  2. Innistrad Remastered Pack Default is Annoying

    For those who play Standard, the new UI is annoying because it autoselects the latest set when you go to buy packs. But the latest set isn't playable in standard. I can't tell you how many times I've accidentally bought those packs... This is an example of bad UI design.

    1 vote

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  3. Currency translation

    I am from Turkey and i have been using android for MTG Arena to buy gems etc. but recently prices for my country changed. Now it cost around 2,200 TL for 20k gems up from 950 TL. But 20k gems is $100 which is around 1900 TL so prices are not only up but it is even more than $100. A lot of gaming platforms like steam/battlenet/epic games etc. are adjusting their prices for our country because inflation is insanely high here. So a $60 game here is like 600-700 TL even though $60 is like 1200 TL.
    Seeing the…

    1 vote

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  4. Clicking through open store items breaks store

    Clicking through an open daily deal item onto another purchase button breaks the store, and I accidentally purchase other items. The initial item I wanted disappears completely from the store until game restart, but pops up next to other items I click purchase on before confirming payment.

    From the screenshots, I tried to purchase Atraxa style and accidentally purchased Geth by clicking through the dialogue. Atraxa is now gone.

    1 vote

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  5. Purchased Beholder Pet, was given flensing raptor pet instead.

    Purchased Beholder pet, was given Flensing Raptor pet instead

    1 vote

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  6. Bug opening packs from redeemed code

    Redeemed a promo code from a Brother's War prerelease and got the six packs. However, an error occurred opening second pack: there were only four cards in that pack and then the remaining packs had vanished. Please restore missing packs!

    1. To reproduce bug: 1. redeem promo code 2. open packs
    2. On Mac
    3. only 1 and 1/2 packs received of six
    4. receiving six packs
    5. NA
    6. NA
    3 votes

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    1 comment  ·  Store  ·  Admin →
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  7. 3 votes

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  8. Trading card tokens up or down

    the ability to trade wild cards up or down, say 10 uncommon = 1 rare
    or 1 mythic rare trades down to 5 rare cards

    2 votes

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  9. Unable to use cards when buying card styles

    Here lately I’ve been running into an issue that when I buy a card style from the store, I don’t actually buy the card itself for use…? Is that possible. Shouldn’t I also get the card itself if I’m buying an alternate art style for that card.. seems like a cash grab or a trick if that’s not the case? It just happened to me when I bough the new “portal to phyrexia” card style that’s on the store right now. Any way someone could fix this. Or Atleast put a notation in the game saying it doesn’t unlock the…

    2 votes

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  10. Is there a plan to enable trading wildcards?

    Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Missing footnotes on "REWARD DISTRIBUTION & DROP RATE INFORMATION" page

    The "REWARD DISTRIBUTION & DROP RATE INFORMATION" page (https://magic.wizards.com/en/mtgarena/drop-rates), linked to from several places in the Store is missing information. The text contains, by my rough count, about 11 footnote marks in the form of single* and double** asterisks. However, there are no corresponding footnotes on the page itself or linked to. It's unclear how many actual footnotes are meant to be there, as the marks appear on the same words several times (4 times on "cards", for example).
    Silly as it may be, this is actually text that's probably really important for legal reasons, so don't overlook…

    1 vote

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  12. Bought ebondeath got brushwagg

    I bought ebondeath through the daily deal at 13500. There was a display issue showing at ego death at 15000. I clicked on 15000 but got brushwagg instead.

    1 vote

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  13. I'd like to buy card styles for Command Tower and Arcane Signet

    I'd like to buy card styles for Command Tower and Arcane Signet but MTG Arena won't let me! They were free as a promotion 3 years ago but they've never been available to buy since. If they have any free codes, these are not publically available.

    Please either let me buy them or publish the free codes.

    2 votes

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  14. Product Suggestion

    Hello,

    The count of packets that i have opened reachead 5, then i boght a pack, with gold, and won a golden pack(its was in 9) , since the golden pack counted first i didnt won the rare wildcard with "the sixth pack" completion.

    Thanks in advance.

    2 votes

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  15. Store

    Hi, I want to submit a bug in the Store.

    If you go to the store and mouse over Sanctuary Warden (or any other card that produces a token) you can't see the image because it is off the screen.

    I'm using the PC version.

    2 votes

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  16. Jump In! Event: my hero exploded (conceded) without me actually conceding on a won game. (really frustrating)

    So I was playing a Jump In! Event and was losing the match. Then i managed to get so much value from Braids (was playing an Orzhov cultist/ninja deck) and i was 1 turn from winning the game and getting my reward. At the end of the turn I sacrificed my Skeleton and the I just exploded. Im almost sure I still had plenty of cards in my deck so I dont really know what happened

    1 vote

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  17. Commandes par gemmes

    Bonjour,
    Le système de payement par gemmes/pièces d'or est bien. Sauf qu'il n'y a aucun suivi dedans.
    J'ai eu des problèmes et vu qu'il n'y a pas de suivi/facture/détail de l'achat effectué, c'est notre parole contre la votre lors de discussion pour arranger les problèmes.
    Il serait judicieux de mettre en place un suivi des achats via gemmes ou pièces d'or avec les détails de ce qu'y a été acheté.
    Merci.

    1 vote

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  18. Wildcards

    Opening packs didnt get credited on my wildcards properly // i was supposed to get 2 rare wildcards and got only 1 // it just happend on both of my accounts 1 mythic rare wasnt credited.

    1 vote

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  19. mastery

    Mastery Pass gives you 32 gems but there are only 30 options to pick. Buying the pass to get all the unlocks means that you are buying 2 blank spaces.

    1 vote

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  20. Sell more wild cards in the Store

    At the moment in the Store, we are limited to buying 10 x 4 wild cards of either Rare or Mythic Rare quality per season. Please can you make the purchasing of them unlimited.

    I would spend more money if you were selling an unlimited supply.

    This is because I am trying to collect 1 card of every type. This isn't feasible by buying packs. This is because the number of wild cards generated isn't enough if one is only looking to obtain 1 of each card.

    To solve this problem, I will have to wait every season to purchase…

    1 vote

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