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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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791 results found

  1. packs disappearing

    Version 2022.22.50.4419.979269
    One of the packs I purchased disappeared when I tried to open it.

    I purchased two brothers war 1000 gold packs and when I went to open them, the first pack only gave two cards and then the second pack disappeared and the program said I had no more packs to open. One of my packs disappeared before I could open it.

    I didn't take a screenshot of the two cards screen because I was confused, but I have the log file. It seems too big for uploading here but I can provide it.

    1 vote

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  2. No way to know what's in bundles on mobile

    There's absolutely no indication of what comes in any of the bundles on mobile. Some people don't have a computer and still want to spend money on the game. It kinda seems like common sense to add some kind of way to see what comes in the bundles...

    1 vote

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  3. Brothers War Mythic Packs Giving Gold Wildcard

    This bug seems to have been around for a while but you're giving rare wildcards instead of mythic wildcards out of mythic packs. It's unfair to pay extra for the pack and then be capped at a gold reward.

    2 votes

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  4. Add Jace, the Mind Sculptor avatar to the store

    When will this avatar (Jace, the Mind Sculptor) be added to the store for purchase?

    I missed the event in 2021 where you could get it (https://magic.wizards.com/en/news/mtg-arena/play-and-win-big-mtg-arena-decathlon-2021-12-08) and i have been waiting to see that avatar pop up in the store since then.

    Untill now, that hasn't happened.

    Since the new set will have a new Jace planeswalker and features a Jace Pack Bundle (now available for pre-order in the store), this would be a great time to add the Jace, the Mind Sculptor avatar to the store!

    1 vote

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  5. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    18 votes

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    9 comments  ·  Store  ·  Admin →
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  6. 1 vote

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  7. 2 votes

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  8. Bundle purchase bug

    I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.

    4 votes

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  9. DMU packs dissapeared or duplicate protection not working

    I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Arena Store: No longer able to purchase Forgotten Realms packs

    Forgotten Realms so not currently available after the update. (7/7/2022)

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Meus cosmeticos ( das cartas ) nao aparecem no computador, apenas no mobile

    Meus cosmeticos ( das cartas ) nao aparecem durante os jogos no computador, apenas no mobile

    1 vote

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  12. Bug- store purchase not reflecting

    Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. treasure chest

    I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.

    3 votes

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  14. Cannot purchase gems (ZFGameBrowser.exe crashes)

    Platform - PC (windows7)

    I've made multiple attempts to purchase the Adventurer bundle in the past couple of days (having not previously purchased it) - each time I instead receive the message that ZFGameBrowser.exe has stopped working (see screenshots for crash details).

    I have checked and experience exactly the same problem when trying to purchase an ordinary gems bundle.

    Essentially, I am unable to spend money on your store - I really hope this can be solved soon as I would like to purchase the current mastery pass, since it is the first one I have seen that includes cosmetics…

    1 vote

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  15. Did not receive an item I payed for

    I purchased the Haunted Mire land card Holographic skin from the daily deals yesterday (1/7/23 or 1/8/23 depending on timezone). The gems were subtracted from my account, but the item is not available in my inventory and shows that I must pay for it.

    1 vote

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  16. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  17. I bought invoke despair card style and it’s not showing up

    I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up

    4 votes

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  18. Gold saved up gone

    I played a lot of mtg in the beginning to save up some gold to be able to make a big buy, (got up to 19 000 gold) but then I got tired of the grind and delete the game. But now I got the will to play it again so I Download the game again. But when I logged in to my account I saw that all the gold I saved up was gone. That completely killed my will to play mtg again.

    1 vote

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  19. Can't enter the shop

    When I try to open the shop it says "Waiting for server" and the client gets stuck. I've tried this on multiple clients, different networks, etc. Nothing works for me

    1 vote

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  20. Purchased Daily Deal Card Not Showing Up

    I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022

    2 votes

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