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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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880 results found

  1. Payment System

    I am trying to purchase gems and the system refuses to allow it. I have had to force quit the game multiple times. Once I attempt to purchase the game sticks indefinitely.

    In short:
    1. I opened the store, selected gems, selected the $19.99 bundle.
    2. Mac OSx 13.3.1
    3. Game locks down
    4. Effective option to purchase of gems by entering CC info.
    5. Attached along with log.
    6. None to mention. I wanted to play the game, but I guess I can't.

    1 vote

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  2. Boutique "erreur du program" (sous wine -linux)

    Bonjour, dès que j'essaye d'acheter un produit dans la boutique en ligne mtga je reçois ce message d'erreur (voire photo) et suis obligée de fermer le jeu. J'ai déjà désinstallé réinstaller et même résultat.
    Je suis sur Ubuntu sur ordinateur et j'utilise WINE pour faire tourner le jeu. Est-ce impossible d'accéder à la boutique sous wine ou y a t il une manière de débloquer ça? Merci d'avance

    1 vote

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  3. Bug

    I noticed some card skins are not displaying. For example, I have a special Teferi, Hero of Dominaria skin and it no longer appears.

    1 vote

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  4. 1 vote

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  5. Djeru and Hazoret card style

    Djeru and Hazoret card style vanished when I selected it. I ended up getting the chrome host seedshark style instead.

    1 vote

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  6. Elesh Norn Card Style Not Equipping on Deck

    Purchased Junji Ito Style and it does not appear in chosen deck during deckbuilding or gameplay after selecting. This is occurring on a mobile device

    2 votes

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  7. Did anyone miss opportunity to buy last set's Mastery Pass due to strange countdown timer?

    last I remembered I still had over 30 hours left. I thought I had one more full day to play before buying the Pass.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  8. Daily Deals Bait and Switch.

    I selected a card style I wished to purchase but instead of the one, I selected I bought the card style of a different card. Attempted to buy Deeproot Elite and it instead purchased Dejeru and Hazoret instead.

    1 vote

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  9. store

    In the Store, under "Packs", the white icons are for standard legal sets and the orange are for packs in sets that are not standard legal. However, Baldur's Gate has a white icon and doesn't have the "Important Note: This cannot be played in the current Standard format." warning above the packs. Baldur.png showing Baldur's Gate packs with no warning, and baldur2.png showing the appropriate warning for a set that is not Standard Legal.

    1 vote

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  10. no bonuses

    Bought 19 packs and got none of the mythic rare to common wildcards it said i was supposed to receive. There were quite a few, from the bonus wheel, and the packs I opened. Also the bonus wheel for the reward challenge wasn't registering this morning. I played nothing but red and green, and it only granted me a reward for 1 out of 10 games I played. I'm playing from my pc.

    1 vote

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  11. Welcome Bundle product is missing gem quantity in description on iPad

    The Welcome Bundle product is missing gem quantity in description on iPad. How many gems does 4.99 buy?

    1 vote

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  12. Got ripped off

    Spent ten dollars on gems and never received them! WTF!?

    1 vote

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  13. Missing gold packs

    I got 3 free packs from using the code for brothers war, purchased 2 packs using gems and won packs from mastery challenges, however my progress says 3 and it should be at least 8 or 9. It seems it isn't reading the correct amount of packs. Prior to Wednesday 11/23/22 the count was closer to accurate and trying to read it, but now it's off alot and not reading

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  14. ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    3 votes

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  15. Innistrad Remastered Pack Default is Annoying

    For those who play Standard, the new UI is annoying because it autoselects the latest set when you go to buy packs. But the latest set isn't playable in standard. I can't tell you how many times I've accidentally bought those packs... This is an example of bad UI design.

    1 vote

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  16. Currency translation

    I am from Turkey and i have been using android for MTG Arena to buy gems etc. but recently prices for my country changed. Now it cost around 2,200 TL for 20k gems up from 950 TL. But 20k gems is $100 which is around 1900 TL so prices are not only up but it is even more than $100. A lot of gaming platforms like steam/battlenet/epic games etc. are adjusting their prices for our country because inflation is insanely high here. So a $60 game here is like 600-700 TL even though $60 is like 1200 TL.
    Seeing the…

    1 vote

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  17. Clicking through open store items breaks store

    Clicking through an open daily deal item onto another purchase button breaks the store, and I accidentally purchase other items. The initial item I wanted disappears completely from the store until game restart, but pops up next to other items I click purchase on before confirming payment.

    From the screenshots, I tried to purchase Atraxa style and accidentally purchased Geth by clicking through the dialogue. Atraxa is now gone.

    1 vote

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  18. Purchased Beholder Pet, was given flensing raptor pet instead.

    Purchased Beholder pet, was given Flensing Raptor pet instead

    1 vote

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  19. Bug opening packs from redeemed code

    Redeemed a promo code from a Brother's War prerelease and got the six packs. However, an error occurred opening second pack: there were only four cards in that pack and then the remaining packs had vanished. Please restore missing packs!

    1. To reproduce bug: 1. redeem promo code 2. open packs
    2. On Mac
    3. only 1 and 1/2 packs received of six
    4. receiving six packs
    5. NA
    6. NA
    3 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Daily Deals not displaying in STore

    I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.

    3 votes

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