885 results found

1. Unable to purchase Gems on MTG Arena

   I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.

   I can play games and Draft fine, but cannot buy Gems with which to play.

   Please advise as to what to do; i have contacted Customer Support and they Directed me here.

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2. Can't pay on mac

   I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

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3. I did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal.

   I did not get a tick in the golden pack progress after purchasing a MOM pack from June 27 daily deal.

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4. Packs From Pre-Release

   I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.

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5. benefit from bugs should be punished

   I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.

   I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I hope that you can compensate players like me, who have already purchased in your game.
   Thank you for your attention and support.

   I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.

   I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I… more

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6. golden pack progress stuck at 290%

   Golden Pack progression stuck at 290%.

   Platform: windows
   1. Buy one-time A23 (Phyrexia Alchemy) bundle with 3000 gems
   2. Receive 20 A23 packs
   3. Note that Golden Pack progress is 100%, but no GP's are rewarded

   Cannot reproduce since bundle is one-time.

   Perceived outcome: paid 3000 gems + 20 A23 packs + Golden Pack Progress at 100%
   Expected outcome: paid 3000 gems + 20 A23 packs + 2 Golden Packs + Golden Pack Progress at 90%

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7. Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack

   I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in the pack as well. I want to keep opening Eldraine packs as I like the variety of Mythic cards in the pack, however this bug makes me uncertain that I will get a guaranteed Mythic when spending extra money on the Mythic packs. I feel a bit scammed, so if this bug could be fixed soon I would greatly appreciate it.

   I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in… more

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8. Daily Deals at Store is empty

   I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.

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9. BUG: Brothers War Duplicate protection

   I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

   I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

   this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

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10. Prerelease Packs Can't Be Opened

    Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.

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11. Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are still required to sign in, in order to submit a ticket.

    Essentially, it seems there is this loop where it is virtually impossible to actually contact support, and I have tried this on the Firefox, Chrome and Brave browsers by now, all with the same result. Either this is by design (which is highly questionable), or you may want to have someone look at this - this has been the state of things for weeks now, if not longer. Unless, of course, you specifically don't want customers to be able to contact WotC.

    Secondly, I have noticed this both yesterday and today: when opening boosters, I am NOT awarded the correct vault progress. To my knowledge, any duplicate common or uncommon card received in a booster pack is converted into 0.1% and 0.3% vault progress respectively. I currently own 4 copies of all common and uncommon cards of the Dominaria United set.

    Both yesterday and today, after opening a Dominaria United pack, I was awarded with incorrect vault progress. Yesterday, a booster I opened contained a common wildcard, 4 common cards, 2 uncommon cards and a rare card. It would seem that I should have received 1.0% of vault progress: 4x duplicate common = 0.4% + 2x duplicate uncommon = 0.6%. However, I only received 0.8% of vault progress.

    Just now, I opened another Dominaria United booster pack, which contained 5 duplicate common cards and 2 duplicate uncommon cards, with another rare. Applying the same calculation (5x duplicate common = 0.5% + 2x duplicate uncommon = 0.6%), I should have received 1.1% of vault progress; yet, I only received 0.9%. Even though I didn't make screenshots of the first incident listed above, I am attaching screenshots of the second. At the same time, I would imagine (and certainly hope) that WotC has the means to retrace the data for all the booster packs I've opened, or at least since the release of Dominaria United.

    However, I also can't help but wonder how many more instances of this have occurred, for how many players, and how long this has been ongoing. Given the money and time spent on this game to try and complete the set, I wonder how much more progression the player base has been missing out on.

    Unless there is something else I'm missing in terms of how duplicates are counted towards vault progression, I kindly ask you to provide me (and everyone else) with appropriate compensation for all of the missed vault progression since the release of Dominaria United.

    And thirdly: please bring back the Unstable lands bundle, if even for 1 day. Surely, making more money aligns with your agenda, while obtaining cosmetics aligns with that of the customers. It seems like a win-win scenario, really.

    Thank you kindly in advance.

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are… more

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12. pase de maestria no entrega cartas miticas

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

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13. MTGA Dominaria United prerelease code redeemed, clicked redeem, but no packs were delivered

    Arena code from prerelease event was entered and accepted fine. Upon clicking "REDEEM" I have one pack, not six, in my PACKS tab. Tried code again and it says it has already been used.

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14. Guildmaster bundle disappeared

    After the last client update I can’t see the Guildmaster bundle anymore for my account.
    I tested on iPhone, iPad and PC, but I can’t see the bundle anymore in the store.
    Before the update it was there to be purchased.

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15. Store doesn't show "Adventures in the Forgotten Realms" Boosters. (On PC)
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16. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

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17. Neon Dynasty Mastery Pass Expiry Date

    I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?

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18. buy multiple packs with gold

    let me buy multiple packs with gold.
    its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.

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19. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

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20. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

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