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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack

    I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in…

    5 votes

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    4 comments  ·  Store  ·  Admin →
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  2. Daily Deals at Store is empty

    I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  3. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  4. Prerelease Packs Can't Be Opened

    Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  5. Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are…

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  6. pase de maestria no entrega cartas miticas

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Guildmaster bundle disappeared

    After the last client update I can’t see the Guildmaster bundle anymore for my account.
    I tested on iPhone, iPad and PC, but I can’t see the bundle anymore in the store.
    Before the update it was there to be purchased.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  8. 5 votes

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    3 comments  ·  Store  ·  Admin →
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  9. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  10. Neon Dynasty Mastery Pass Expiry Date

    I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  11. achat

    Bonjour,
    Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
    J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
    Merci de revoir ce bug rapidement.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  12. buy multiple packs with gold

    let me buy multiple packs with gold.
    its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  14. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    5 votes

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  18. Strixhaven Daily Deal

    Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.

    5 votes

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  19. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    5 votes

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  20. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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