555 results found

1. count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too

   count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too. mtg arena

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2. Golden Pack

   Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.

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3. Store internal error

   I can’t purchase some of the daily deals, I get “store internal error”.
   Can you please fix it?
   Thanks,

   Davide

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   3 votes

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4. Gold pack reward

   Bought 10 packs then error when I restarted the game I got the 10 packs but not the gold pack reward but the indicator is there

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5. Mythic Pack gave me a Rare Wild Card instead of a mythic

   1. Give us the steps to reproduce the bug

   While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.

   1. Note which platform you’re using (PC, Mac, Android, or iOS)

   I am on PC.

   1. Enter the actual results you’re experiencing

   Like I said, I received a Rare Wild Card instead of a Mythic.

   1. Enter the expected results of the feature

   I should have received a Mythic Rare card.

   1. Add any relevant screenshots/videos

   Unfortunately, I could not capture my screen.

   1. If you found a workaround, please add workaround steps.

   I don't know exactly what caused the bug.

   1. Give us the steps to reproduce the bug

   While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.

   1. Note which platform you’re using (PC, Mac, Android, or iOS)

   I am on PC.

   1. Enter the actual results you’re experiencing

   Like I said, I received a Rare Wild Card instead of a Mythic.

   1. Enter the expected results of the feature

   I should have received a Mythic Rare card.

   1. Add any relevant screenshots/videos

   Unfortunately, I could not capture my screen.

   1. If you found a… more
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6. golden pack progress stuck at 290%

   Golden Pack progression stuck at 290%.

   Platform: windows
   1. Buy one-time A23 (Phyrexia Alchemy) bundle with 3000 gems
   2. Receive 20 A23 packs
   3. Note that Golden Pack progress is 100%, but no GP's are rewarded

   Cannot reproduce since bundle is one-time.

   Perceived outcome: paid 3000 gems + 20 A23 packs + Golden Pack Progress at 100%
   Expected outcome: paid 3000 gems + 20 A23 packs + 2 Golden Packs + Golden Pack Progress at 90%

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   3 votes

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7. Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack

   I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in the pack as well. I want to keep opening Eldraine packs as I like the variety of Mythic cards in the pack, however this bug makes me uncertain that I will get a guaranteed Mythic when spending extra money on the Mythic packs. I feel a bit scammed, so if this bug could be fixed soon I would greatly appreciate it.

   I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in… more

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8. Can't see Daily Deals Again

   Can't see daily deals ... again.

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   3 votes

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9. No Dialy Deals

   No daily deals?

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   3 votes

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10. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    3 votes

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11. booster gave me Gems instead of a card. (I dont have all the collection yet)

    I opened a Brothers War booster and the game gave me gems instead of a rare card (retro artifacts). And I dont have all the rares or mythics.

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12. Crystal instead of rare or mythic card when opening BRO boosters

    When I open BRO booster packs I get crystals instead of rare of mythic cards. Kinda annoying since I paid to buy 90 booster packs and got back just a few crystals and wildcards…

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13. Golden Pack Rewards Incorrect

    I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.

    Kindly fix this issue as it is directly opposed to what is being advertised.

    https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs

    3 votes

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14. treasure chest

    I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.

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15. Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are still required to sign in, in order to submit a ticket.

    Essentially, it seems there is this loop where it is virtually impossible to actually contact support, and I have tried this on the Firefox, Chrome and Brave browsers by now, all with the same result. Either this is by design (which is highly questionable), or you may want to have someone look at this - this has been the state of things for weeks now, if not longer. Unless, of course, you specifically don't want customers to be able to contact WotC.

    Secondly, I have noticed this both yesterday and today: when opening boosters, I am NOT awarded the correct vault progress. To my knowledge, any duplicate common or uncommon card received in a booster pack is converted into 0.1% and 0.3% vault progress respectively. I currently own 4 copies of all common and uncommon cards of the Dominaria United set.

    Both yesterday and today, after opening a Dominaria United pack, I was awarded with incorrect vault progress. Yesterday, a booster I opened contained a common wildcard, 4 common cards, 2 uncommon cards and a rare card. It would seem that I should have received 1.0% of vault progress: 4x duplicate common = 0.4% + 2x duplicate uncommon = 0.6%. However, I only received 0.8% of vault progress.

    Just now, I opened another Dominaria United booster pack, which contained 5 duplicate common cards and 2 duplicate uncommon cards, with another rare. Applying the same calculation (5x duplicate common = 0.5% + 2x duplicate uncommon = 0.6%), I should have received 1.1% of vault progress; yet, I only received 0.9%. Even though I didn't make screenshots of the first incident listed above, I am attaching screenshots of the second. At the same time, I would imagine (and certainly hope) that WotC has the means to retrace the data for all the booster packs I've opened, or at least since the release of Dominaria United.

    However, I also can't help but wonder how many more instances of this have occurred, for how many players, and how long this has been ongoing. Given the money and time spent on this game to try and complete the set, I wonder how much more progression the player base has been missing out on.

    Unless there is something else I'm missing in terms of how duplicates are counted towards vault progression, I kindly ask you to provide me (and everyone else) with appropriate compensation for all of the missed vault progression since the release of Dominaria United.

    And thirdly: please bring back the Unstable lands bundle, if even for 1 day. Surely, making more money aligns with your agenda, while obtaining cosmetics aligns with that of the customers. It seems like a win-win scenario, really.

    Thank you kindly in advance.

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are… more

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16. Store Daily Deals

    If it costs 3000 gold to buy a rare card style normally, then why would the Daily Deals for the pain land styles (such as Adarkar Wastes) also be for 3000 gold? Especially when they claim to be 40% off? I would like some sort of refund for the gold/gems I spent on these styles because of my lack of discount.

    TLDR; The 40% discount on the Daily Deals in the Store are not reduced in price at all, let alone 40%.

    3 votes

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17. Bundle purchase bug

    I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.

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18. Daily Deal lists false discount

    The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.

    3 votes

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19. I bought invoke despair card style and it’s not showing up

    I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up

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20. Missing purchased cards

    I purchased the artifact lands using gems and they are not in my inventory. I just wasted $15

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