MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    2 votes

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  2. Missing Mastery rewards

    I’m missing umpteen Mastery Pass rewards for the latest set. When will this be fixed please?

    2 votes

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  3. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    2 votes

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  4. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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  5. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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  6. Mastery Pass uncomplete rewards, not reedeming

    I bougth the Mastery Pass at level 62, then I leveld up to 63 and nothing... a missing prize.... also, prize reedemptions could be clearer,,

    2 votes

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  7. I don't seem to be getting my mythic cards from the mastery pass.

    Mastery pass rewards: Mythic rare cards are not being rewarded
    PC: udpated to the latest version

    2 votes

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  8. Pumpkin Cerberus is invisible

    I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.

    Playing on iPad, version 2021.9.40.325.892497

    2 votes

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  9. Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    2 votes

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  10. Did not get draft pass when purchased from the daily deal

    I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).

    2 votes

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  11. lost gold

    I lost 3k gold for buying packs after the maintenance.

    2 votes

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  12. Matchmaking

    Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…

    2 votes

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  13. redeaming Code from Planewalker Deck Error

    i cannot redeam the code of an freshly opened planeswalker deck. deck speech is italian and it is an old jace deck from war of the spark. any suggestion what to do? i bought some planewalker displays from ravnica and wots and i hoped to use the codes in the arena?!

    2 votes

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  14. Redeem Codes for IOS

    Make codes redeemable for IPad!

    2 votes

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  15. Prerelease code not working?

    I bought a Kaldheim prerelease like 2 weeks ago at my lgs and arena is saying the code is invalid, and I have no idea why. I know I put the code in right, and I don’t think I have used another prerelease. I also made sure I didn’t show anyone the code, any aid that can be provided would be greatly appreciated, thanks in advance, and keep up the good work! This happened on Windows 10 by the way.

    P.S. Any possibility of allowing codes to be put in on mobile in the future?

    2 votes

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  16. Prepurchase of the Kasmina Pack Bundle problem with the payment

    At the point of verifying my payment and check out, this message popped "2001: Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again." My account has money in it of course..

    2 votes

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  17. Purchased card doesn't show as owned

    I just purchased Jace, Mirror Mage from the Daily Deals, and it is not showing up as owned in my collection

    2 votes

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  18. 20 gem "rare" cards don't actually give gems.

    Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.

    2 votes

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  19. card style double purchase - please refund.

    Hi there

    I just purchased the Lurrus Card Style. I didn¨t realise that i already own that card style. The system allowed me to still buy the style, that is a bug in my opinion.

    Please refund the 2000 gold spent.

    Thank you.

    Kind regards

    Philipp.

    2 votes

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  20. Magic

    Bonjour
    Google play me dis que mon téléphone n'est pas compatible alors que j'ai un modèle récent et que j'arrive à télécharger Magic avec Appdoid qui est un équivalent de Google play.
    Et le jeux fonctionne très bien je peux y jouer sans soucis, sauf que Appdoid n'a pas toujours les dernière version et donc je ne peux pas jouer en attendant que il les aïs.

    Bref ce que je ne comprend pas c'est pourquoi je ne peux pas y avoir accès avec google play ?

    Merci

    1 vote

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