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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  2. 5 votes

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    6 comments  ·  Store  ·  Admin →
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  3. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  4. A Bug where cards bought in 'daily deal' disappear

    If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
    Windows PC platform

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Card i got from pack isnt in my library

    I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android

    5 votes

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    3 comments  ·  Store  ·  Admin →
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  6. Mastery Pass Pet Rewards Not Received

    Only the Rock Elemental and Ondu Elemental show up in pet selection from the Zendikar Mastery rewards. I am currently level 83 and should have several more elemental pets.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  7. cannot pre-order from the in-game store > featured section

    Issue description: You cannot preorder items from the In-game Store -

    Steps to reproduce the issue:
    1. Launch the game on Steam
    2. Open the store tab > featured section
    3. Find a pre-order item in the store (e.g. the "Sorin Pack Bundle") and click
    the price

    Expected Outcome: Steam window opens
    Actual Outcome: Error modal: Store Error Store Purchase Failed Unknown

    Ordering non-pre-order items works.

    Can not order the Sorin Pack Bundle in the Steam installation of MTG Arena. The button that should open the steam window to continue the order does not appear,

    Can order other offers on…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Steam version of Arena refusing to access steam wallet for completing purchases

    I click on the button in the store to purchase wild cards with sufficient funds in my steam wallet, and it simply returns me to the shop without opening the steam purchase page to complete the transaction.
    Attached are the logs, which I don't fully understand, but hopefully can shine a light on what might be happening.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Arena Store Unusable on MacOS

    Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  10. Mythic pack rare wildcard

    Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
    It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
    What

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Mastery XP Not Adding

    I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  12. can't buy gems (Oct 2023)

    Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  13. No daily deals. No quick draft.

    I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  14. white anime bundle not showing up in card styles

    after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  15. [Translation] Missing translation on booster opening

    During the booster opening process, the orange button on the bottom right has a missing translation ;)

    Have a nice day

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Can't buy gems

    So I'm trying to buy 3400 gems @ 20$
    When I click on the button to choose, I get the busy-spinner graphic
    It does not come back from it.

    So, no gems purchased, which means I'll likely miss out on purchasing another one of your store products...which ends very soon.

    Thanks, WoTC. Great maintenance of your payment system there!

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Can't pay on mac

    I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  18. Golden packs progress not working with MoM packs

    Bought 1 pack of MoM on 6/27/2023. Had 5 golden packs progress, still showing 5 after.

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  19. 4 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Golden pack gave alchemy card

    I opened a golden pack just now and, despite my understanding being that they only contained standard-legal cards, this one had a rare from the LOTR alchemy set in it as one of the six which as far as I know isn’t standard legal.

    4 votes

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