MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Mythic rare mastery pass not rewarded

    I just bought the mastery pass because I saw I had so many mythic rare cards to redeem but I haven’t got any of them

    1 vote

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  2. Charged for Arena Pack Deal Twice

    I purchased a pack of Kamigawa Neon Dynasty from the Arena Store’s sale on 6/27 using gold. The option to buy another pack using gems was still present which I did and was charged for, but was only given one pack to open

    1 vote

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  3. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    1 vote

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  4. Magic

    Bonjour
    Google play me dis que mon téléphone n'est pas compatible alors que j'ai un modèle récent et que j'arrive à télécharger Magic avec Appdoid qui est un équivalent de Google play.
    Et le jeux fonctionne très bien je peux y jouer sans soucis, sauf que Appdoid n'a pas toujours les dernière version et donc je ne peux pas jouer en attendant que il les aïs.

    Bref ce que je ne comprend pas c'est pourquoi je ne peux pas y avoir accès avec google play ?

    Merci

    1 vote

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  5. I Didnt receive mythic pack streets of capenna

    I Didnt receive my mythic pack from streets of capenna

    1 vote

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  6. can't access the store window

    Since today's update I can't access the store window, from the main page I can access every other window/tab except the store, remains in a infinite "Waiting for the server ..." loop, can't even redo to the main window, have to hard close arena and run it again. Really didn't want to uninstall and reinstall because of this. Searched this issue and couldn't find any other similar bug report. I'm on a PC Windows 10 Pro.

    1 vote

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  7. Rare Wildcards in Mythic packs

    You should stop putting rare wild cards in mythic packs. Your advertising is misleading claiming the packs to be Mythic, and make no mention in the game client that it is possible to get a non-mythic card in the pack

    1 vote

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  8. purchase Hive of the Eye Tyrant, Hall of Storm Giants design cards

    I purchased the designs for the following cards:
    Hive of the Eye Tyrant, Hall of Storm Giants.
    But the cards didn't get into my account, even though I own the cards in mtg arena.

    1 vote

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  9. 1 vote

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  10. Product Suggestion

    Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.

    1 vote

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  11. No Booster shown which i got from a code

    Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.

    1 vote

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  12. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    1 vote

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  13. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    1 vote

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  14. Pack

    I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared

    1 vote

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  15. Bug

    I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all

    1 vote

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  16. Appstore Regional issue

    I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.

    1 vote

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  17. freeze the game. Need to close the game = mastery orb + shop

    1- Go you mastery tree
    2- Reclam a orb
    3- Go to the store before the reward card style appears
    4- the game freezes. You have to close and open

    I did this process 3 times and the result has always been the same.

    1 vote

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  18. ストアーエラー

    ストアーエラー
    内部エラーと出て購入ができない。
    インストールし直しても、改善されない。

    1 vote

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  19. Can't purchase in store.

    i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
    \

    1 vote

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  20. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    1 vote

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