MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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885 results found
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Store not working
I didn’t get my challenge complete coins and it won’t let me buy packs in the store.
5 votes -
Gold
Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android
5 votes -
Mastery pass rewards missing
My level 25 and level 35 mastery pass mythic rare card never got redeemed.
5 votes -
Strixhaven Daily Deal
Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.
5 votes -
gem
I bought 1600 Gem from iPhone13 Pro.
Payment status is successful.
But can’t received gem. Pls help me.5 votes -
Buy a card and dont receive
Today I Buy a “Kavu, territorial” card. The system colected my coins but I Can’t use The card in none of my decks
5 votes -
Mastery pass missing rewards
I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.5 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
Windows PC platform5 votes -
Card i got from pack isnt in my library
I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android
5 votes -
Mastery Pass Pet Rewards Not Received
Only the Rock Elemental and Ondu Elemental show up in pet selection from the Zendikar Mastery rewards. I am currently level 83 and should have several more elemental pets.
5 votes -
Retro fetchlands MH3 not showing as purchased
I purchased the MH3 Retro Fetchland cosmetic bundle, it shows in my collection as available, but I have to spend wildcards to use the Retro or new Enemy Fetchland cosmetic even though I already own the fetch land?
4 votes -
Hideaway
Can’t buy anything from the hideaway store even though I have tickets to spend
4 votes -
Asking for gems to spend ticket in modern horizons store
I visited the new modern horizons store tab and it asked me to send about £15 worth of gems before i can spend my tickets. This is clearly a bug as we were led to believe that this would be some fun thing to do to get us to play more and celebrate the release of modern horizons 3. Only the most scum bag, greedy company that hates and nickle and dimes their players would do this, so i suggest making it free like intended before anyone gets the wrong idea about Wizards of the Coast. I know this is…
4 votes -
cannot pre-order from the in-game store > featured section
Issue description: You cannot preorder items from the In-game Store -
Steps to reproduce the issue:
1. Launch the game on Steam
2. Open the store tab > featured section
3. Find a pre-order item in the store (e.g. the "Sorin Pack Bundle") and click
the priceExpected Outcome: Steam window opens
Actual Outcome: Error modal: Store Error Store Purchase Failed UnknownOrdering non-pre-order items works.
Can not order the Sorin Pack Bundle in the Steam installation of MTG Arena. The button that should open the steam window to continue the order does not appear,
Can order other offers on…
4 votes -
Can't buy gems on MacOS
If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
I'm on MacOS, Sonoma 14.4.1.4 votes -
Steam version of Arena refusing to access steam wallet for completing purchases
I click on the button in the store to purchase wild cards with sufficient funds in my steam wallet, and it simply returns me to the shop without opening the steam purchase page to complete the transaction.
Attached are the logs, which I don't fully understand, but hopefully can shine a light on what might be happening.4 votes -
Arena Store Unusable on MacOS
Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.
4 votes -
Mythic pack rare wildcard
Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
What4 votes -
Mastery XP Not Adding
I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.
4 votes -
can't buy gems (Oct 2023)
Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site
4 votes
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