MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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318 results found
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iPad repeatedly re-downloading game
Description:
I play MTG Arena on an iPad, but the game repeatedly forces me to re-download the additional 3.4 GB data package every time I launch it.If I open the game from the app icon, it gets stuck on “Initializing localization database.” If I open it from the App Store page instead, it allows me to download the 3.4 GB package (about 25 minutes), after which I can play normally. However, when I close the game and return later (even the next day), the game does not retain the data and requires the full 3.4 GB download again.
Steps…
2 votes -
Not receiving daily deals and orb exchange cards
I purchased daily card and cards with ords multiple occasions to never get the card I purchased
2 votes -
Did not receive 'Edge of Eternities Mastery (Orbs) rewards;' "Adagia, Windswept Bastion"
Summary
I reached level 5 of the 'Edge of Eternities Master' and received an Orb (see image - MasteryLevelOrbReceived). I purchased the Mythic Rare Land, 'Adagia, Windswept Bastion' (see image - MissingAdagiaWindsweptBastionMastery) and (see image - MissingAdagiaWindsweptBastion_Inventory).
Repro Step
1. Reach level 5 of the 'Edge of Eternities Master' and received an Orb.
2. Access the 'Edge of Eternities Mastery' screen/"battle pass" and click 'Spend Orbs'
3. Scroll to and purchase 'Adagia, Windswept Bastion'
-> Notice it will disappear form the options on the 'Edge of Eternities Mastery Emporium'
4.…2 votes -
Purchase gems
It is impossible to purchase gems. Neither Paypal nor credit card works. After a short wait, it asks for the data again, or it just shows an hourglass. Sometimes Paypal also says that the password is incorrect, but this is not true.
Please fix this. I want to purchase gems2 votes -
Missing edge of eternities packs and renewal
due to the huge player surge at the time of release on Arena I was experiencing a lot of lag and failed to get the first half of my Renewal Egg bonus. I relaunched the client a few times afterwards and failed to connect to servers multiple times, but eventually was about to access the shop and my pack. I was opening pack individually and experiencing large spikes in latency while trying to sift through my pulls. Eventually I decided to start opening them 10 at a time to expedite the process, but with my last 10 packs the client…
2 votes -
Edge of Eternities Bundle Disappeared with 8 hours left
Last night at 11:30 PM EST, the Edge of Eternities 50 pack bundle stated there were 20 hours left to purchase the bundle. Now, 12 hours later, the bundle has disappeared from the store.
2 votes -
Complaint
Hello, id like to complain about your daily deals in the store. I'd recommend removing or specifying more clearly you buy all for one single bar towards a gold pack. I assumed by the wording it was one per so you buy useless commons not actual packs and save 100 gold, I assumed thats how it worked by the wording and am now 8.1k gold short and will no longer use your predatory shop.
2 votes -
Bug to proceed paiement for the preorder
I(ve an issue about hte preorder with the 50 packs EoE. It says The browser or embedded browser is not compatible with the 3d-secure authentification. I've this issue only with this preorder, not the others (yeah I tried ^^)
2 votes -
Mastery Pass Rewards Not Received
I completed level 49 of the Mastery Pass today. I have already purchased the Mastery pass to receive the extra rewards. I should have received 2 mythic rare cards from the Final Fantasy set but did not receive anything.
Thanks,
2 votes -
Earth cristal card bought with orb absent from my deck
Hi,
Yesterday I bought the Earth Cristal card with an orb, and didn't find it in my deck. I reboot the app but no change. Could I have this card please ?
Thank you so much2 votes -
daily deals
got a card off the daily deals took my coins but no card
2 votes -
Rare Wildcard from Mythic Pack
I bought nine Mythic Packs and opened them.
I received eight Mythic Rare cards, one Rare Wildcard (, and one Bonus Sheet. )Why did I get a Rare Wildcard from a Mythic Pack?
2 votes -
Duplicate Protection Not Fully Reducing Final Fantasy Brawl Deck
It's my understanding that the duplicate protection on preconstructed decks should allow that protection to extend to any art version of cards we own.
Using just the FFVII-themed Brawl deck as an example, I notice a few cards like Professional Face-Breaker, Rootbound Crag, and Furyborn Snarl, where I have a non-Final Fantasy version of the card, yet the Brawl deck in the store seems to act like I don't have the card at all.
This may have the effect of not fully reducing the cost of the decks, if I'm understanding Duplicate Protection correctly.
Thank you for your time and…
2 votes -
Edge of Eternities Preorder Bundles NOT available in Arena store
Latest Arena News via Arena Mail (ttps://magic.wizards.com/en/news/mtg-arena/announcements-july-7-2025) indicates that the bundles are available yet I don't see them in Arena. I've restarted the program, my computer and performed the 'Repair Games Files' function.
2 votes -
mythic pack did not have a mythic
Just bought a Mythic pack for Final Fantasy and I got a rare wild card instead of a mythic.
2 votes -
store purchase failed unknown
I can't purchase gems due to 'Store purchase failed unknown'
2 votes -
Missing Cardbacks from daily deal
I bought the cardbacks today in the daily deal and I do not have them. Pls help
2 votes -
BUG: Unable to select province when adding credit card
Steps to reproduce:
1) Open MtG: Arena client (localized to Canada, English)
2) Click "Store"
3) Click "Change Payment Method"
4) In the Xsolla window, click "Card"
5) Enter card information and click "Save"
6) Scroll the Xsolla window to "State or Province"
7) Click the State or Province dropdown
8) Observe that there is no scroll bar within the dropdown, and the last province shown is Nova Scotia (leaving out Ontario and beyond) -- additionally, the interactable area for the "Nova Scotia" entry extends past the bottom of the dropdownPlatform: PC
Game version: 2025.49.0.8799.1149957Actual Result: Unable to…
2 votes -
Color Mastery restarted to 0 after update
After Final Fantasy update, my color mastery progression restart to 0, and I already had almost 250 from typical achievements.
2 votes -
paypal
Pyapal Not Working
Captured Log:
" js:1: Uncaught SyntaxError: Unexpected token . "2 votes
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