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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Fix Golden Pack Counter

    Golden pack counter was at 1. Bought 10 MAT for 10k gold. No Golden Pack. Counter at 0.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Store error (internal error) fix?

    Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)

    I logged in and then out, signed in on PC and mobile, and no resolution.

    I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  3. Golden Packs Counter

    Golden Packs are only available from buying BRO packs, but the in-game display text says "Every pack you purchase with gold or gems" and is misleading.

    4 votes

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  4. 4 votes

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  5. The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset

    The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset

    4 votes

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    7 comments  ·  Store  ·  Admin →
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  6. Golden Pack Rewards Incorrect

    I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.

    Kindly fix this issue as it is directly opposed to what is being advertised.

    https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  7. treasure chest

    I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  8. MTGA Dominaria United prerelease code redeemed, clicked redeem, but no packs were delivered

    Arena code from prerelease event was entered and accepted fine. Upon clicking "REDEEM" I have one pack, not six, in my PACKS tab. Tried code again and it says it has already been used.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Bundle purchase bug

    I made a Bundle purchase with gold coins in game, and the cards did not appear in my collection, even though the gold coins were deducted.

    4 votes

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  10. Questionable math in Daily Deal

    Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.

    Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  11. I bought invoke despair card style and it’s not showing up

    I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up

    4 votes

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  12. Mythic Pack discounted price counted wrong

    Daily deal is showing 1 Mythic Pack Kamigava as 15% off.
    The discount is counted wrong or advertised falsely.
    Current price 1150 gold is only 11.5% discount. 1150/1300 = 11.5% discount so this is false advertising.
    Correct price for 15% discount should be 1300*0,85=1105 or in arena prices 1100 gold.
    Same issue is true when paid with gems. Correct discount should be 221 gems.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Missing Mythic copy while opening a Pack

    I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,

    I'm missing the second copy of the PW, check my accounts pack history

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  14. I Didnt receive mythic pack streets of capenna

    I Didnt receive my mythic pack from streets of capenna

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  15. The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  16. mastery

    Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this

    https://magic.wizards.com/en/articles/archive/magic-digital/streets-new-capenna-mastery-details-2022-04-07

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  17. 神話パックを買ったのに神話レアがない

    神河の神話パックを買ったのに、パックを開けたら通常レアのワイルドカードになってしまった

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Issue with card not being added to deck

    On iOS, bought card using coons. Does not add to my deck.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Gold missing

    40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Missing Pets

    I am missing my Blue Green and White dragon pets from the mastery set. I just went in to change today from my winter fox and only the Red Dragon is there. Return the pets please multiple people are missing them and we spent money on them.

    4 votes

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    2 comments  ·  Store  ·  Admin →
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