MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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551 results found
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Did not recieve draft token when purchased from the daily deals
As can be seen in the screenshot, I purchased a Player Draft Token from the Daily Deals. However, on completing the purchase I did not receive the draft token.
3 votes -
Make the Welcome Bundle a monthly option
Could you make the Welcome Bundle (or something similar) a monthly option instead of a once-in-a-lifetime-oppotunity?
The current Gem prices are ridiculous, but the Welcome Bundle was very fairly priced and I would gladly buy it once in a while. And I guess, I'm not the only one.3 votes -
store buttons not working
The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)
3 votes -
Gifting Gems and Coins
Hello,
My son loves to play Arena (I play, too), and I thought a great gift would be to buy him gems and coins, or gift him the ones I've amassed through playing my daily quests. However, there isn't any way to do this that I could find. I had to log onto his account and just buy them there, which wouldn't be an option if his laptop didn't happen to be handy. It would seem like a no brainer to have a way to gift these items through the site to "friends" on the app. If that's possible, it's…3 votes -
Store not working
I didn’t get my challenge complete coins and it won’t let me buy packs in the store.
3 votes -
Past Historic Anthologies - Bring Them Back
Can you please periodically re-release past Historic Anthologies for purchase with gold? Unfortunately, not everyone was able to pick them up in the short windows they were available. This would undoubtedly make it easier for people to invest more time into the Arena, knowing they can save up to make that 25K gold purchase. It also feels better to not have to waste wild cards.
3 votes -
Missing mastery pass rewards
As many other players I bought the mysteries pass and didn't receive all of the rewards, for sure the draft Token and I am pretty sure about not receiving the mythic cards.
I hope wotc will be able to refund?!3 votes -
Didn’t receive mythic rare from mastery pass
Never received the mythic rare for level 52 in mastery pass
3 votes -
購入したはずのカードが反映されません！
前もあったんですが購入したはずのカードが反映されません！日替わりセールのカードです！3枚
3 votes -
Prerelease code not working?
I bought a Kaldheim prerelease like 2 weeks ago at my lgs and arena is saying the code is invalid, and I have no idea why. I know I put the code in right, and I don’t think I have used another prerelease. I also made sure I didn’t show anyone the code, any aid that can be provided would be greatly appreciated, thanks in advance, and keep up the good work! This happened on Windows 10 by the way.
P.S. Any possibility of allowing codes to be put in on mobile in the future?
3 votes -
Prepurchase of the Kasmina Pack Bundle problem with the payment
At the point of verifying my payment and check out, this message popped "2001: Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again." My account has money in it of course..
3 votes -
20 gem "rare" cards don't actually give gems.
Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.
3 votes -
Pet of the Month Purchase
I purchased the May pet of the month (a cat with a fire tail). The store took my money, but didn’t give me the pet.
2 votes -
Compensation reward not received
Apparently there was some problems with the servers and in the mail i was rewarded 2,000 coins, yet I never got them. I don’t have a ss of the reward, but I do have a ss of my coin count staying the same. I never bought any packs after this, and even if I somehow did I couldn’t bc I don’t have enough of any currency to buy any pack.
2 votes -
Did Not Receive Mythic Boosters
Eu comprei 5 boosters míticos e foram entregues 5 normais.
Ocorre que fiz a compra na loja do jogo de 5 pacotes de booster mítico e foi registrado na minha conta 5 booster normais.
2 votes -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…2 votes -
Can't claim or open my pre purchased product
I have product i pre purchased locked still i also cannot hit the claim button on it when the game starts. This is pretty frustrating o hope to get some help soon.
2 votes -
MoM Packs
Why is it that non-standard cards such as the companions and Sram, etc. Take up the rare slot on arena but, not in paper?
It seems like that's unfair to us on arena, especially considering that the cards hold no monetary value to us after we receive them. Unlike in paper, if we don't play these formats, then what's the point. We bought standard packs and received historic/explorer cards in the rare slot.
It doesn't seem fair.
2 votes -
Purchased card styles
I purchased the Falco Spara, Pactweaver card style available as a Daily Deal on 4/4/2023 but the card style does not show up in the deck editor.
2 votes -
Logging in outdated
When I go to log in my client is outdated. So when I go to download the update, there isn’t one in the store, nor can I find one using your desire t link from the “client outdated” message.
I just put in $20 last night so I could play some Innestrad, despite the headache it is going to cause me with the wife, and this is the message I wake up to. I recently gave up going to the store to play locally and this is my one outlet for the game I love. Please get your update squared…2 votes
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