MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Невозможно войти в игру

    Уже второй день не могу авторизоваться, хотя раньше без проблем входил по этому е-мейлу и паролю

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Nyx Lands

    Nyx Lands: Today the Nyx Lands are available in the store. I could buy all of them except the Plaines. Does anyone else have the same problem?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Nyx Lands

    Nyx Lands: Today the Nyx Lands are available in the store. I could buy all of them except the Plaines. Does anyone else have the same problem?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bought AFR mastery pass, did not get the draft token.

    i am level 30 or something. did not get the draft token. I need it.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Issue with the "Game Pass"

    Hello,

    I just bought the pass with the gems I earned from the drafts.

    Thing is that when i opened the pack, it closed itself and some rewards
    seems to miss.

    I'm sure I lost the free PvP token for the draft because it's
    the main reason i took that Pass.

    I dont really know which rewards are missing but the token.

    Please, could you fix that problem or at least give me the missing rewards.

    Have a nice day and hope u can solve my problem !

    Diviner Vulture

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Nyx land bundle issue

    Been waiting months for the Nyx lands and now that they're finally back I'm trying to buy the bundles in the store but no prices or buttons are showing up that allow me to buy them.

    Months ago I bought the foil art style but I don't have the lands themselves so I assume that's causing the bug? I've tried closing the game and relogging but nothing has changed.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. No mastery pass rewards

    I bought the mastery pass after the big update and I didn't recieve the draft token. I don't think i recieved the gems and the gold either. I think i recieved the mythics but not sure since the screen with rewards never popped up.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Nyx Island

    I accidentally craft the Nyx Island when I was a Newbie.

    Now, I have no access on this specific card to buy it on the Store and to add it on my deck.

    Please help me.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Nyx Island

    I can't purchase the Nyx Island.

    In the past, I accidentally craft the cosmetic.

    Now, I have no access to this specific card anymore. I can't add it to my deck because I have access to but this on store.

    What should I do?

    This is my Profile
    jedito2020#17958

    Thank you.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Nyx Island

    I can't purchase the Nyx Island.

    In the past, I accidentally craft the cosmetic.

    Now, I have no access to this specific card anymore. I can't add it to my deck because I have access to but this on store.

    What should I do?

    This is my Profile
    jedito2020#17958

    Thank you.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Nyx Island

    I can't purchase the Nyx Island.

    In the past, I accidentally craft the cosmetic.

    Now, I have no access to this specific card anymore. I can't add it to my deck because I have access to but this on store.

    What should I do?

    This is my Profile
    jedito2020#17958

    Thank you.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unable to purchase bundle in store

    Last year I purchased the alternate art card for the Nyx Swamp land. At the time I was not aware that I was not able to use wildcards to craft the basic version of it, thus not able to use the card. Now that the basic version is available for purchase with the Nyx swamp bundle in the store I can not purchase that either as I already own the alternate art but not the original. I do not have an issue paying for the bundle despite already owning the alternate art, please just give me the option so I…

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to purchase bundle in store

    Last year I purchased the alternate art card for the Nyx Swamp land. At the time I was not aware that I was not able to use wildcards to craft the basic version of it, thus not able to use the card. Now that the basic version is available for purchase with the Nyx swamp bundle in the store I can not purchase that either as I already own the alternate art but not the original. I do not have an issue paying for the bundle despite already owning the alternate art, please just give me the option so I…

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. End of Season Rewards - Missing

    My game showed I got 4 packs of dnd when I launched but I have no packs in my account

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. U kidding me!Pay 5000 coins in fast draft to get ******

    Seriously... I pay 5000 coins, I farm every day. And you make me bug a field. It's played at 1 field. Except that this ground is unusable during all the game... It's a lot of ******** to force players to use money.

    2 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. エラーでプレイもストアも利用できない

    まだメンテナンス時間になっていないのにプレイもストアもエラーが出て利用できません。
    ストアの550ゴールドやデイリークエストを消化したかったのに。

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Didnt receive the 2 Mythic cards reward from Rank 12 in the Midnight Hunt mastery pass.

    Playing on a HP Pavilion Laptop, did my daily quests and weekly wins to get enough XP to reach rank 12 on the Midnight Hunt mastery pass and did not receive the 2 mythic cards reward from owning the pass. I did however get the reward from the free version of the mastery pass, which was a single pack from MNH.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. bug with code PLAYMID

    Hello,

    After using code: PLAYMID I didn't received free boosters, because servor crashed.

    You can find my log in attached

    Could you help me to solve the problem

    Thank you in advance

    ID:Jordan#65812

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Midnught Hunt redeem codes

    I used the Midnight Hunt redeem codes PlayMID and and BORROWEDTIME but I didn't get neither the packs or the XP. It appeared the redeem code sucessfull text for both but I didn't get neither. When I tried a second and third time it appeared code already redeemed. (Eu utilizei os códigos de Midnight Hunt PlayMID e BORROWEDTIME, mas não apareceram nem o XP nem os packs na minha conta do arena. Quando eu utilizei a primeira vez apareceu o texto "redeem code sucessfull", na segunda e terceira vez apareceu o texto "code already redeemed").

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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