MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
829 results found
-
Card pack disapearing
I redeemed my Lost Caverns of Ixalan today, openned one pack and the 5 other just disapeared when I click next.
1 vote -
Golden Packs given Alchemy Cards
I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.
I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.6 votes -
Missing LCI packs after update
When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
I have tried logging out and restarting the client but to no avail.2 votes -
packs are gone
I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.
3 votes -
Coins total not updating
I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.
11 votes -
bought a mythic pack of LCI with no mythic card inside.
Give us the steps to reproduce the bugpurchase 1 mythic pack of LCI
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)PC windows10
Enter the actual results you’re experiencingNo mythic card in pack
Enter the expected results of the featurea pack with a mythic inside could be called as a mythic pack
Add any relevant screenshots/videossee attached. Didn't realize that a screenshot would be needed then,
so guess showing the new cards i've got would be fine, concerning you might have background logs in server
…If you found a workaround, please add workaround
1 vote -
Mastery XP won't register until I log out
I purchased the mastery pass, but mastery XP often won't register upon completion of quests. This can be remedied by logging out and then back in, but then the mastery pass jumps ahead to where you should have been if your xp had been registering. This means when there are card rewards, I cannot reveal or claim them, and I do not even know what they are or if they were added to my collection. Very irritating, might dissuade me from paying for a mastery pass in the future.
1 vote -
Did not receive gems in Mastery Pass
I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.
I'm using Arena on Mac.
1 vote -
[Translation] Missing translation on booster opening
During the booster opening process, the orange button on the bottom right has a missing translation ;)
Have a nice day
4 votes -
Store dissapeared after clicking on crystals
I was going to buy 6 packs, before doing so I decided to click on the crystals when the store dissapeared. I tried leaving the store and going back , but there was no change. After restaring the client, the store came back. I am in PC
1 vote -
Preorder Packs not showing up
My Murders at Karlov manor preorder packs never showed up in my account. I know it's just 10 packs but I would like to get them.
1 vote -
cant buy gems in the store. option is there but wont work
cant buy gems in the store. option is there but wont work
1 vote -
Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard
Bought a Phyrexia AWBO Mythic Pack but only got a Rare wildcard
2 votes -
bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library
i have just bought today for 7000 coins the bundle of lands of lord of the rings and the new cards dont appear in my library
i bought them in the IOS APP
1 vote -
bug, gold pack not received
on pc while browsing the store i used gems and in game currency to purchase a few packs.. by doing so i completed the needed packs to obtain a gold pack. after opening the purchased packs i attempted to open the gold pack. when i attempted to open it, a blank error message prompted and only had the ok button on it.. it was blank other than that. i tried again and same result. i closed the game and reopened it.. and the gold pack was gone and i never received my gold pack, i checked my collection to see…
1 vote -
Daily Deal
I purchased a Daily Deal (Dec. 11) including "The Party Tree" and the cards don't appear in my collection.
1 vote -
Purchased 10 Mythic Packs of But..
I just purchased 10 Mythic packs MTG Arena of Khans of Tarkir. Are they are not playable? I did not see the card to be able to add to my Alchemy deck at all. A matter of fact they are not showing up in my Collection! My profile shows I have cards in Khans of Tarkir.
0 votes -
Golden Pack error
I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory
I have tried to reestart the game and oppened it in different devices but it wont work
13 votes -
Packs From Pre-Release
I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.
5 votes -
Buying from the Store should give Play Boosters, not Draft Boosters
It's super unintuitive to open Play Boosters when drafting and Draft Boosters (1 rare, no List) when purchasing from the store.
1 vote
- Don't see your idea?