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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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574 results found

  1. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    12 votes

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    4 comments  ·  Store  ·  Admin →
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  2. Card bought does not shows in collection or deck

    I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.

    9 votes

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    2 comments  ·  Store  ·  Admin →
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  3. achat

    Bonjour,
    Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
    J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
    Merci de revoir ce bug rapidement.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  5. 29 votes

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    10 comments  ·  Store  ·  Admin →
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  6. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    9 votes

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    3 comments  ·  Store  ·  Admin →
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  8. Vault

    Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.

    =(

    9 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  11. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    22 votes

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    10 comments  ·  Store  ·  Admin →
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  12. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    20 votes

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    2 comments  ·  Store  ·  Admin →
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  13. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    13 votes

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    7 comments  ·  Store  ·  Admin →
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  14. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    14 votes

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    1 comment  ·  Store  ·  Admin →
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  15. 10 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    7 votes

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    2 comments  ·  Store  ·  Admin →
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  17. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    18 votes

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    6 comments  ·  Store  ·  Admin →
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  18. 13 votes

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    2 comments  ·  Store  ·  Admin →
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  19. Didn’t receive mythic rare from mastery pass

    Never received the mythic rare for level 52 in mastery pass

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  20. 11 votes

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    1 comment  ·  Store  ·  Admin →
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