MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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837 results found
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I bought the Mastery Pass, but I don't have in my collection the Brother's War sleeve
I bought the pre-release pack that included the Mastery Pass and I have the tokens, avatar, play-in-points, extended arts but not the Borther's War sleeve
1 vote -
Locked Cosmetics - Retro Frame Collected Company & Basic Lands
Please stop locking cosmetics so that they are unavailable. Old basic lands such as APAC and Euro or even basics from sets before a player created their account are unavailable. There is also a Collected Company retro-frame cosmetic that is unavailable.
If you’re trying to make some cosmetics rare then simply price them with a higher gold cost so players have to work harder to get them. But everything should be at least available for purchase so players can work toward the items that they like the best instead of stockpiling gold or using gold to purchase cosmetics that they…
1 vote -
Purchased but didn't receive retro artifact bundles
On 11/15, I purchased all four of the retro artifact bundles (2 with gold and 2 with gems). None have shown up in my card pool. Using PC.
1 vote -
Maestry pass not activated
I have bought 2 maestry pass last week (brothers war and dominariaunited) wirh 20% discount, but it look like I hadn't bought it, because it isn't "activated". Why? Thanks
1 vote -
Bug opening packs from redeemed code
Redeemed a promo code from a Brother's War prerelease and got the six packs. However, an error occurred opening second pack: there were only four cards in that pack and then the remaining packs had vanished. Please restore missing packs!
- To reproduce bug: 1. redeem promo code 2. open packs
- On Mac
- only 1 and 1/2 packs received of six
- receiving six packs
- NA
- NA
3 votes -
Mastery Pass Rewards Displayed Incorrectly
When you click on the "3400" gems button in the Mastery pass to purchase the Mastery Pass, the 5400 gem version that includes 5400 levels still displays the Dominaria United rewards. The rewards it displays are the Jaya profile, the goblin pet, the Dominaria set symbol, and the Brother's war card back/sleeve.
1 vote -
Golden pack track works incorrectly with pre release packs
Golden pack progression works incorrectly with pre-release packs
Steps to reproduce
Redeem pre release promo code
Go to packs
Click Open all packs
ER golden pack track is progressed to reflect that 6 packs are opened
AR golden pack track progress shows only one pack opened9 votes -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
5 votes -
Prerelease Packs Can't Be Opened
Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.
5 votes -
2 votes
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Booster box locked
I used a code from a booster pack to get 6 booster on mtg arena but now (November 15th, mtg arena already updated) it keeps not letting me open them
3 votes -
Give option to purchase Preorder bundle with gems and gold
With every set release in arena there are two pre-order bundles for $49.99. Please allow us to also use the equivalent in gems or gold to purchase the bundle.
1 vote -
Cards in deal shop purchases?
My purchased cards in the deals tab aren't available when deck building
1 vote -
Bug- store purchase not reflecting
Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!
1 vote -
White screen for changing Paiement method or buying from store
In the store while clicking on the "payment method" link or trying to purchase in € the welcome bundle pack (or any other bundle in €) I have a small white screen.
I have the correct .Net package (as described on the support page reporting this issue) .platform : PC
OS : Win 11I can't make any purchase using currency € (or $) the window supposed to have the information (VISA etc) is blank.
I can't change the payment either (that was said on the article about this issue ) so I'm stuck.Thx.
1 vote -
1 vote
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Economics + Mastery Pass: A game with two currencies but has 4 currencies which is becoming too many
World of Tanks is a game of WAY TOO MANY currencies. I hope you dont add to the numerous count. Specifically MTGA has 4 currently: gold, gems, booster packs and random uncommon/rare/mythic rewards. World of Tanks has at least 10+ currencies.
What makes the mastery pass too convoluted is how many currencies you are earning back as the 3400 gem payment. Rather WotC should strip it down and make a pass that has a clear outcome. Comparing Siege’s season pass: Its a guarantee you earn the content upfront (as its released throughout the year while Ubisoft earns a discrete yearly…
1 vote -
Purchased Daily Deal Card Not Showing Up
I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022
2 votes -
1 vote
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1 vote
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