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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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24712 results found

  1. Visual artifact: card remaining on screen

    Visual artifact: card overview remaining on screen after quitting store. I long pressed on a touchscreen to open the overview but this issue occurred one time only. In the menu, it was only hiding text.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  2. Opposing player had no max hand size for no explicable reason

    2023.29.10.2102.1030578
    My last opponent had no max hand size although they never played a card that granted them no max hand size. I do not know how they accomplished this exploit, but they just continued drawing until the game becomes unplayable. This was in the Android version

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Eldraine Draft role freezing

    During a premier draft of Wilds of Eldraine I timed out as a result of a bug. The token copying ability of Three Blind Mice targeted a role token but did not allow the selection of a creature, forfeiting two turns as the timer ran out, leading to a game loss. I am requesting a refund for the gems spent to join it. A restart did not fix this issue.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  4. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. end the festivites

    end the festivities did a full bored wipe of my 2/2 creatures.
    and due to the other issues going on it is no longer allowing me to copy my logs as evidence. we all know everything went down hill when they "fixed" the bugs it created more. but it also seem to create new exploits. so thanks for that.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  6. "Nachtclub-Rausschmeißer" hat andere Karte als eine "Kreatur" auf die Hand gebracht (nämlich ein "Artefakt")

    Beim ins-Spiel-kommen des Nachtclub-Rausschmeißer konnte ein "Artefakt" ("Mitternachtsuhr" (von "Rusko der Uhrmacher" beschworen)) anstatt wie im Kartentext beschrieben eine "Kreatur" auf die Hand gebracht werden .

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  7. LAND does not untap

    LAND does not untap & Unable to target specific creatures

    1 vote

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  8. Vorinclex, Monstrous Raider

    Can't be killed with Mirkwood Spider. 1 v 1 combat MS dies, as it should however, VMR doesn't. I don't know if this all deathtouch or just Mirkwood. This is definitely a flaw that changes the match for the negative.

    1 vote

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  9. Monthly Ranked Season Reward

    The last two months I have not played standard and have therefore remained Bronze rank. Is the "Bronze Reward: 1 Wilds of Eldraine pack" for dropping from Silver to Bronze at the end of the month or for being at Bronze at the end of the month? Have not received any booster packs and wondering what the requirements for the rewards are. Please clarify this. Thank You

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  10. Wrong multiply of a card

    Playing aganist a player with "Helm of the Host" it made 8 copies at once.
    The artifact was worn by "Mondrak, Glory Dominus" and after it changed to "Phyrexian Vindicator " and began combat phase it created 8 copies instead of two.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  11. Unable to see or load any card styles

    If I got to “Collection”, and hit the card styles button, nothing is returned. I just get a message saying that no cards matched my query — even though no filtering has been applied.

    1 vote

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  12. Timeouts and stability issues

    Over the last few hours, I’m getting very frequent timeouts when loading any menus or entering matches.

    I see a “waiting for server” spinner, followed by an “unable to get collection” error message. This is occurring on both iOS and macOS.

    In addition, after some of the timeouts, I just see an indefinite black screen, although I can still hear the background music playing. At this point, I have to force-close the game and reopen it.

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  13. WOE premium draft match making is failing. Cannot Enter Match

    I am able to begin a 'find match' search, at which the client does find me a pairing as the 'Entering Match' message is displayed. (with the Cancel button removed) but the march is never joined and then a 'Cancel' button is re-shown after around 1 minitue. The search never resolved and it remains indefinately searching.

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  14. Water Wings Instant Failure

    Log20231002_174916.log

    I have used the Instant card Water Wings twice in the Wilds of Eldraine Draft and both times it has not functioned in the correct manner.

    When cast, this spell gives a target creature Base Power 4/4 and flying and hexproof until end of turn. On both occasions I attempted to cast this spell I cast it during the opponent's turn, with the prompt in the bottom corner reading: "To Blockers". This means that my blockers have not been declared yet.

    On both occasions I attempted to cast this spell, the opponent attacked with a flying creature, and I…

    1 vote

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  15. 1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Arena client lost connection to Arena server despite my computer's wifi working fine otherwise

    I'm not giving you repro steps because it's not my job to be your QA engineer, but:
    your Arena client lost connection to your server halfway through one of my ranked matches despite my computer's wifi connection working just fine otherwise, causing me to forfeit (and no doubt creating a bad experience for the other player as well). I'm sure you're constantly working on server stability, since this kind of thing is obviously totally unacceptable. Please redouble your efforts :) Thank you.

    P.S. Your interface then had the temerity to claim that I had lost the connection. No, YOU lost…

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Urabrask didnt trigger. Nothing to stop triggering on board.

    1.   Urabrask didn't trigger when instants and Sorcery were cast. Neither the damage(which would have been prevented by one ring effect), nor the mana generation, nor the ability to transform.
      
    2.   Android
      
    3.   Urabrask didn't trigger when instants and Sorcery were cast. Neither the damage(which would have been prevented by one ring effect), nor the mana generation, nor the ability to transform.
      

      Hurloon battle hymn, shock, then sunder the gateway - but urabrask never generated mana or did damage to opponent (would have been prevented, but still should have fired at them.)

    4.   Enter the expected results of the feature
      
    5.   Add any relevant screenshots/videos
      
    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  18. Radiant grace

    Don't know how to find logs on Android, but I just played a game where my Spellbook Vendor enchanted with Radiant Grace was sacrificed to Rankle's Prank, but did not return transformed.

    It had some influence on the game, though I'm not sure I'd have won anyway.

    1 vote

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  19. Losing after having a lot of card effects

    I lost the game because I had over 50 card effects that were enacting giving me one life and one card for each one. It timed out or something after reaching 30. I lost the game for being good!

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  20. Variable Mana Cost UI Bug Softlocks Player out of Turn/Game

    Bug Issue:
    When selecting mana cost for a variable cost effect of a creature, then selecting back instead of confirm, the UI to reselect the mana cost disappears. The player can still concede, but not interact with the match.
    How to Reproduce Bug:
    Play a creature card that has an ability that allows the user to choose to pay X amount of mana. Select 0 mana, then select the back option.
    Platform: Mac
    Issue occurs for: creature spells
    Does not occur for: artifacts, instants, sorcery's enchantments, battles, planeswalkers, creatures with fixed mana payment abilities, creatures with variable mana cost abilities…

    1 vote

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