MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4029 results found
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Assests not loading
I am playing MTG Arena on PC. For the last few days I have not been able to load any card assets. All the cards in the game have a black face and will only occasionally tell me what the card is. As you can imagine it is difficult for me to play the game if I can't see what cards are in my hand. I have attempted to repair the game files through the app but has made no effect. I am not sure what to do to fix my game.
1 vote -
Karn, the Great Creator
Had an Artifact card exiled with Thought-Knot Seer and wasnt able to get it back with Karn, the Great Creator. The - 2 ability says clearly "own in Exile".
Should work1 vote -
Paradox Engine Not working
Paradox Engine is not untapping anything when I cast spells
1 vote -
Top bar is all white and unreadable
Sometimes after finishing a match the top bar (Profile, Decks, Store, etc.) is all white and unreadable.
23 votes -
Sanctum of Calm Waters froze game
Sanctum of Calm Waters bugged out and froze the game.
1 vote -
Timer countdown when I can’t do anything
I am not completely sure how, but I was holding down on cards to read them during a phase change, and my own timer started counting down. Annoyingly, though, I was unable to trigger any effects or pass/resolve. I was just stuck sitting there with my counter counting down when I should have been able to resolve an opponent’s effects or resolve the phase. Because of this, I received a loss in the event when it was still a close match.Platform: IOS
1 vote -
No Fleem cosmetic
I am writing regarding a missing cosmetic item (“Fleem”) on my MTG Arena account.
I preordered the Mastery Package well before the preorder deadline and opened 10 packs. However, after logging into MTG Arena, the Fleem cosmetic was not added to my account and does not appear in my collection or cosmetics inventory.
I have already checked my Inbox, Collection (including “Not Collected” filters), restarted the client, and logged out/in, but the item is still missing.
Could you please verify my account entitlement for the Mastery Package preorder and grant the Fleem cosmetic if it was not correctly applied?
Thank…
1 vote -
Save deckbuilding piles
When deckbuilding, it often makes sense to organize your deck into piles that aren’t based on mana value. While the current UI allows this, the pile arrangement always resets to mana value when you leave the deck editor, making this feature mostly useless. It would be extremely useful if the chosen pile ordering were saved with the deck.
1 vote -
Card style purchase
I purchased the basic land card styles available on 26 Dec but they do not appear in my collection. I tried restarting and repairing game files. Thank you!
1 vote -
Unable to purchase 20,000 Gem Pack
I am getting a “duplicate” error message whenever I try to purchase the 20,000 Gem or 40,000 Gem pack. This only happens for these specific packs. Is there a limit of how many times this pack is purchasable?
This is on Android OS, tried using 2 different devices (Samsung Tab S7 and Moto Razer Ultra.
1 vote -
Non ranked
Even non ranked is rigged…this game is insufferable. Why am I still constantly getting paired up vs spot removal and control?! Arena has gotten Way worse and the people who suffer the most are the avg players.
1 vote -
It stopped adding ***** counters to my opponent when im useing toxrill and he had nothing to counter them
My opponent was using a phyrexian preitor deck and he had me strapped down, and my only salvation was getting the last few ***** counters on a couple of his creatures but the ***** counters just stopped adding after a certain point and there was nothing on the board to prevent it. I feel like I got robbed because I could've done better if he lost his creatures that I needed him to loose but instead he just kept bringing more creatures out and I kept going down hill
2 votes -
Enchantment and Landfall Activations Stopped activating mid game
Was playing midweek brawl. Both my enchantment etb “Garruk’s Uprising” activations and landfall activations stopped working mid game and cost me the game. I’m on iOS.
3 votes -
Fountainport bug
Mobile in standard event. Opponent able to use Fountainport to pay for its own ability. The screenshot doesn’t provide all the info a fish was made on turn three and a treasure on four each time having Fountainport pay for its own activation
1 vote -
Network Error Unable to Join Queue
Why am I getting this error constantly before every game? It came with an update on mid FF.
How do I get this fixed?
2 votes -
purchase problem
Could you please just fix the store?
It's been months since I've been able to buy something via Paypal and the problem is still not resolved.4 votes -
Too many triggers
There has to be a better way to do this. The game crashed well before we were close to done, but if that hadn’t happened then the timers surely would have ended the match. There needs to be something else for when cards like Rise of the Dark Realms is played
2 votes -
Cavern of Souls
Cavern says that Shapeshifters can't be countered check the log I don't get it.
1 vote -
Arena moved around cards causing me to pick the wrong one
When picking a land to put on the battlefield the Arena display shifted around the cards, causing me to pick an island instead of a mountain. This 100% ruined my game (I had 2 red cards in hand) and cost me the game I'd have otherwise won that turn.
I'm requesting a reimbursement for the draft, cause this is complete garbage.
1 vote -
Filter to sort by number of colors in a card's identity
Is there anyway to add a filter to sort cards by the number of colors in their identity and not just the colors themselves? For example, I would like to filter down to ALL three color commanders while deck building, or specifically want to look at cards with two colors in their identity across all colors.
1 vote
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