MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10033 results found
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Did not receive gems after opening duplicate mythic
Opened a mythic pack of BRO knowing I have 4x of all BRO mythics, even got the gems alternative displayed in the cards shown from the open pack. My gems total did not go up. Am I missing something?
2 votes -
Still no XP
Still no XP gained on Arena. Claimed apology letter, letter said it added 2,500 XP, but xp is not reflected on my account still. Card sleeves did process correctly. I am now out 5 wins from yesterday, yesterday's quest, plus the 2,500 from today.
1 vote -
Either innkeeper's talent or all planeswalkers need a ban from all formats
Play innekeepers talent for only two mana
Upgrade it for only 5 mana to double all counters
Play planeswalker and use its ultimate to instant winThis does not sound like good gameplay to me. Masturbatory gameplay such as that this card enables is not good gameplay
2 votes -
Tamiyo meets the story circle bug
Tamiyo's sage left battlefield last turn or turn before after 3rd chapter. After the attack, the trigger was fired and reduced the attack of my creatures.
Possible reason: during the actual trigger turn I wasn't attacking because it made no sense.
Platform: MacOS (doesn't matter actually)2 votes -
Season of Loss no life gain
Season of Loss. Select 1 paw 1 paw 3 paws. 5 creatures in graveyard. plus the additionally sacced creature (mosswood knight). Sacrifice occured correctly but the damage and lifegain did not occur. ?because of mosswood knight trigger resolving before season of loss completed?. Effects should not resolve internal to season of loss. The entire season of loss should resolve before any triggers occur
1 vote -
Cards exiled with Grenzo cannot be cast
After casting "Grenzo, Crooked Jailer" and selecting the card "The Fall of Kroog" from my opponents deck the card was shown in exile, but cannot be cast (neither for free nor for the full mana price). Neither I nor my opponent had any effects in place that prohibit casting spells (or similar).
1 vote -
Mastery XP fix not really fixed
I have not been receiving Mastery XP for BLB pass, i got a message on arena saying it had been fixed, however when i clamed the 2500xp from the message it still did not apply.
2 votes -
Waiting for server
Version: 2024.40.0.6472.1084823
Received "Waiting for Server" error during match. Unable to act during turn, but actively able to see idle rope animation. Was able to see opponents actions but unable to act during my turn. On opponents turn, cards highlighted as if I was able to cast, along with other UI elements indicated it was still my turn.
At start of my next turn, several lands showed tapped (though were actually untapped by system).
2 votes -
Invalid Deck
I am still getting Invalid Deck messages on at least two Brawl decks, Jin-Gitaxias, Progress Tyrant, and K'rrik, Son of Yawgmoth. I have tried removing all card styles with no effect, even after the latest patch.
2 votes -
"got" the 2500 mastery xpo for the mastery not working properly
I just "received" the 2500 mastery XP rewarded for the mastery pass not working properly.
It didn't add to my mastery pass when claimed.
I posted earlier about the issue and had a pic (as shown) showing 125 XP on mastery level 31.
Here is that. Plus 2 more showing I got claim (it's dulled out like all accepted rewards) and another of my mastery still being at 125 on level 31
2 votes -
Frozen game, maybe when switching from wifi to 5g
Android
Game froze. I was not able to click attack all or the skip turn button. When I clicked no attacks, the attack all and no attack buttons went away, but gameplay was still frozen. (See screenshots)2 votes -
random timeouts
when are you going to do something about the server timing out, it has cost me 3 fricken games in the last week. You make us have to use hand smoothing with no option to turn it off, just because I dont have time to play best of 3, then your server randomly times out. hat kind of **** are you guys pulling?
2 votes -
Ojer Axonil, Deepest Might does not increase damage of red sources
Ojer Axonil, Deepest Might does not increase the damage done by Sunlight torch.
- Play Ojer Axonil, Deepest Might
- Equip Sunlight Torch
- Attack and sacrafice torch
- Torch only does 2 damage. (expected 4)
12 votes -
Food token rat duplication
Using IOS. Not sure how the following glitch occurred, but this guy sacrificed 3 food tokens to draw a card. When he did the experimental confectioner creature created 3 rats for each food token sacrificed like it’s supposed to. BUT, then the food tokens would disappear, then immediately reappear. The player seemed to hesitate as if he was also surprised at what was happening. He kept doing it, I guess to see if it would end. It didn’t. Also when I went to report the bug the game told me to copy this: 2023.29.10.800.1030578
16 votes -
Gisa, causing skeletons with menace to count as suspected for Case of the Stashed Skeleton
Case of the Stashed Skeleton should solve at the end of any turn in which you control no suspected skeletons. In a match where I have Gisa, the Hellraiser on board, all of my skeletons are given Menace. An opponent used Cut Down on the skeleton that is produced by the Case itself, which is the only skeleton on my side of the board that is suspected. However, the case itself never solved.
I suspect (pun intended) that it is due to other, unrelated skeletons in my control that are listed as having Menace, since obviously "Suspected" incorporates Menace into…
2 votes -
Prismatic ending converge incorrect
Cast prismatic ending targeting cursed wombat for x is 1, using 2 colors of mana, red for the 1 and white for the white pip. Resolved spell with wombat still on the battlefield. Wombat has cmc 2 and 2 colors of mana were used. This is incorrect interaction.
2 votes -
Unable to Login - Authentication Failed for Username: Timeout
I tried their PC launcher, nothing
I tried steam, nothing
I tried mobile, nothing.
I tried flushing the DNS, nothing.
I tried contacting support, and they answer me with automated garbage replies.
I lost my account without a reason. I've been trying for days and it's always in this state.
2 votes -
Heist Bug - Ossification returned my creature to the battlefield under opponents control.
I played a heisted creature (Skystrike Officer) and my opponent used Ossification to exile the card. I used redemption raid to remove ossification and then the creature that was cast by me initially (but originally from the opponents library) and it entered the battlefield under their control. This of course led to a ranked loss.
1 vote -
alchemy
BIG GAME BREAKING BUG
I tried to play historic but someone managed to have a deck with Alchemy cards in it? Leave that in its own format WOTC, just because you want to feel justified for making it, doesn't mean we want to play it.
2 votes -
Insidious roots
Insidious roots apparently gives haste. Tokens created tapped immediately. Also somehow opponent was able to tap other nontoken creatures immediately as well ( the green 2 drop that exiles from graveyard when tapped
7 votes
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