MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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Make the match making system random
You guys need to Make the algorithm random, don’t just pair our decks, with perfect counters 60% of the time. What’s the point of brewing decks, if it’s just going to be shot down. Decks that work on table top, do not work in arena. I would imagine you would want your digital game to reflect the real game. There is no incentive to be creative, it’s just copy pasta a deck of the current meta with no thought to creating something original, because the match maker is going to shut it down, not to mention the mathematically improbably…
10 votes -
Players getting random buffs
I keep getting into games where players keep getting random buffs.
In my last game a player played a 1/1 and it was suddenly a 3/3 with vigilance and nothing that he played previously or even random effects could describe.
A match a couple days ago I encountered a player that suddenly had a "player takes damage effect" and their Ajani's Pridemate started to gain life.. again and again and again... 13 times with no trigger.
In another match, suddenly the player had Hexproof on all their creatures... and I went through the graveyard and looked all the permanents abilities.2 votes -
Random Disconnections
The past few games that I've conceded, when clicking the Concede button, I get disconnected from the match. I have to reconnect to the client or force close and reopen it.
Additionally, certain games will simply disconnect me for no reason. This did not happened to me before the M20 patch.
32 votes -
Cannot go back in deck builder
In deck builder, when selecting the deck image which takes you to deck details, avatar and sleeve for the deck, you are unable to go back to the card editing, the back button is glitched and it will open the deck name instead
9 votes -
Non-True Random Shuffles
Too many games have Non-True random shuffles.
Most seem to be predisposed game solution.
My 1/66 planeswalker showing in top 1/4 of deck more often than a random order would allow.
Predisposed meaning based on the opponent deck the game seems to identify a likely winner before the match and then organize the decks to influence that operation.Need a creature - here's your enchants and artifacts for 10 straight draws
Need the opposite here's a creature for the same
One game 7 straight mana pulls no other capabilities
Another can't buy a manaPredisposed because some games either a…
6 votes -
Companion - Thopter does not show up in game
Fix the game so that Companions show up in game. This has been an ongoing problem for a few weeks now. I have removed the companion, saved the deck, returned, then readded, still not there, restart still not, repair game files, still not there, this started before EOE. Please fix this so companions work, specifically thopter.
1 vote -
Avatar Jump In Decks
Jump in deck loaded the lands for my second pack, not cards. I used 2 jump-in tokens, and both of them spit out decks similar to the picture below.
29 votes -
Avatar Premium Draft rewards not received
I completed a Avatar Premium draft going 3-3 and after the game was done I was returned to the main screen instead of the draft screen to claim my rewards. Paying 1500 gems for the event, and I should have received whatever the 3 wins prize gems and packs were.
1 vote -
I used coins to redeem 3 of the Avatar packs, and I only received a single Avatar pack
I used 3000 coins to redeem 3 Avatar packs, and I only received 1 pack. I also cannot see the 3 packs I was supposed to get for this set upon login
1 vote -
Non-random RNG + Gaslighting players
Make the algorithms RANDOMIZE opening hands, card draws, and opponents - be HONEST with players and stop trying to gaslight us. Yes, we know that the algorithms are "working as intended", and that is PRECISELY the PROBLEM. IF they are random (which we can clearly see they are NOT) show us the proof; let's see the scripts and / or the test results conducted by third party companies. That your company only responds with canned messages denying what we can clearly see with our own eyes and compare with experiences using paper products shows how much of a problem…
5 votes -
Aether Tiger Companion Particle Error
Since the newest patch, the Aether Tiger has an error with it's particle effects (See attached screenshot and log). I have repaired game files and problem persists.
15 votes -
Gatherer and Companion do not search correctly
The Companion App and the Gatherer web search are not working correctly. When I enter rules text it says I have 0 results for any criteria. The search “counter spell” says zero results. Please bring back the old gatherer search criteria to search by words using the Boolean operators “and”, “or” and “not.”
1 vote -
Final Fantasy Yellow Chocobo Companion Bug
I purchased the Final Fantasy bundle that includes the yellow chocobo companion. However, it doesn’t actually appear during games. I can hear the chcocobo making sounds, but it’s not appearing. It’s as though the chocobo is invisible.
3 votes -
Card sleeves bugged
User interface is broken,
Despite having a card sleeve selected I have the ugly scuffed sleeves appearing on my card faces. If this is an April fools it is idiotic to enable without a simple off switch.
I had time for a premium draft today and decided to do something else because the game is bugged.
Related to this being able to suppress your opponents bling (like you can with emotes) would be a great quality of life improvement as they could still enjoy their companion and sleeves while you could skip them. With ever expanding options…
3 votes -
Random shuffle is not random
The shuffle gives like cards way to often, there is no way in a 60 card deck that you should draw all 4 copies of a card in one game without trying. And you shouldn't draw 6 lands/creatures/instants in a row. if a 60 card deck is 1/3 each.
6 votes -
Bug: Avatar Midweek Magic
I entered the Midweek Magic event for the week of 11/18 and after selecting the two decks, my deck construction was only 13 spells; the rest was 27 lands. It appears all lands and no spells were added from my second deck selection.
14 votes -
Opponent segregation makes this a very unenjoyable game. Program chooses opponents based on decks used. Needs to be random.
The deck I use determines the deck I will face. This is unrealistic. Opponent selection should be either entirely random or by deck ranking based on performance. As things are, a deck becomes boring because it faces ONLY the same type of deck over and over again. A few decks fall into the program's algorithm for multiple deck types and that is more enjoyable, but it only makes the opponent selection algorithm obvious. MGTA needs to be more like MTG real-time in opponent selection - random or by deck ranking.
30 votes -
Received a Rare in a Mythic Rare Avatar pack
I purchased a Mythic Rare pack in Avatar, no Mythic Rare in the pack.
PC
Purchased only 1 pack
I would like the extra 300 gold I spent for the pack returned to me, please?1 vote -
Avatar The Last Airbender is the death of Magic The Gathering
Spiderman was pretty dumb, but Avatar is even dumber. Whatever happened to goblins and merfolk? Also why the heck is Avatar in standard? Taking IP's from other sources is dumb. Fallout was pretty dumb. Spongebob is dumb. Sonic the hedgehog is dumb. Stop it. You're killing Magic and it's making me less and less interested in Magic and I've been playing since elementary school in the 90's. You're making this game SO STUPID and I can't take it seriously anymore.
1 vote -
Random encounter/top deck bug
So I am a brewer in best of one standard on my android, I play a random encounter gruul deck right now. I wasn't sure what happened the first time I came across this problem but it just happened again. I run surveil lands to manipulate my top deck for random encounter. I got to my turn, I drop my surveil land, overlord of the hauntwoods on top so I keep it there. I then cast my random encounter and among the 4 cards milled the overlord wasn't there. I always suspected that this was how card draw works in…
2 votes
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