MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9585 results found
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Game Crash - Automatic Loss Issued Upon Restart
I was playing the second game of the first match of my traditional sealed event when the game crashed while I was attacking my opponent in a favorable board state. I restarted the game but I was not allowed to return to the game. Instead of that, I saw neither the win nor the loss in my event score. However, after restarting the game a second time I could not enter the game and a loss had been added to my score.
7 votes -
Rebalanced cards cannot be used in "friendly brawl" challenges in historic brawl decks but work fine in historic brawl play mode
Please introduce a historic brawl direct challenge to fix the above stated issues, and also to fix you and your friend from potentially selecting different decks as presently you can select a 100 card historic brawl and your friend can select a 60 card brawl. Also when using friendly brawl a glitch happens during loading where your deck is shown improperly as fblthp and a garbled deck name
12 votes -
alchemy is NOT magic
i play arena because its EXACTLY paper magic in digital format. all these "perpetual" and "seek" cards and everything were bad enough that i refused to spend wildcards on them. Now that they added Alchemy, arena will lose 100% of my time. It is no longer the same as paper. i refuse to use cards in the digital format that are not printed on paper and legal on paper formats.
12 votes -
Bo3 deck loads just 7 cards in sideboard
Bo3 deck loads in with 7-card sideboard.
I don't know why but this keeps happening to me. Select traditional standard as deck type, fill in sideboard. Load up deck, click on deck, verify 15 card sideboard and traditional standard. Click start game - only top 7 cards in sb.
go back to the deck after leaving the match, look at the deck, still listed as "Traditional Standard" but now with only the first 7 sb cards.
21 votes -
Black screen (only cursor) after loading screen
Black screen (only cursor) after loading screen.
23 votes -
These formats ....... suck. This economy sucks. You have ruined this game. Good job.
These formats ....... suck. This economy sucks. You have ruined this game. Good job.
10 votes -
Vault
Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.
=(
9 votes -
Unable to Submit Sideboarded Deck in Traditional Draft Event
I was in the finals of a Traditional Draft today and I did not change my deck after game 1. After Game 2 I attempted to side in Islands and counter magic but when submitting the screen went black and five seconds later displayed my unaltered starting deck. I attempted this two more times and both times the deck was unchanged. I lost Game 3 and the potential 3000 Gem prize partially due to the fact I could not adjust my deck. Please at least refund the 1500 gems spent on this draft, this is unacceptable.
11 votes -
Alchemy - Give Your Players the Choice between Digital Only Cards In or Out
Dear MTG Arena team,
most recently Alchemy has been added as a new format to Magic Arena. By rebalancing already existing cards and adding new digital-only cards exclusive to the format to Arena, the intention here is to keep Standard a fresh and ever-evolving format for players to enjoy. While I do welcome the idea of keeping Standard fresh, introducing digital-only cards to the format is the biggest mistake for card design and hurts Magic as a franchise and game experience.
I have tried a variety of card games before, most notably the popular Hearthstone by Blizzard. I specificially changed…
12 votes -
your game is ****! its ******* rigged and im ******* sick and tired of getting put against hard counters
your game is *! its **** rigged and im ******* sick and tired of getting put against hard counters and top decking 20 ******* lands or starting out with two lands and by turn 10 still two lands. ********
8 votes -
Game freezing up
Sometimes when im in a game i start a match and my phone freezes up causing me to lose the game, also when i reboot my game it changes my avatar and no longer allows me to use emotes.
10 votes -
Issue Challenging Friends
[PC] Game has been bugged at minimum since Crimson Vow's release, leaving the Direct Challenge to a friend for friendly brawl unusable. When challenging a friend and selecting the friendly brawl option, one or both of the parties will only see a 60-card challenge available (with only 60+ card, non-brawl decks in their collection available to select), and cannot select brawl decks to participate. Additionally, the game will allow the challenger to have their last brawl deck used selected, but give an error stating the deck is incompatible with the format This happens regardless of who issues the challenge. The…
6 votes -
Can’t remove cards from deck
I cannot remove cards from my deck after Alchemy altered them. My deck is invalid until I can remove or replace the altered cards, but it will not allow me to do so
10 votes -
Game removes the BO3 half of the sideboard when playing a friend.
On PC
Playing a BO3 Standard match with a friend via direct challenge
after the first game only had the BO1 sideboard cards available even though it was a BO3 game.After the game was over my deck's sideboard had been altered without any input from me to only have the BO1 sideboard cards, the other sideboard cards had been removed and had to be put back in again after each of our games.
10 votes -
Mastery XP Card Rewards Not Being Received
After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!
22 votes -
Mac client won't run unless started from Epic Game launcher
Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.
I've attached screenshots and my log file.
11 votes -
crash when hitting play button
When I click on the Play button (main screen), the client crashes (crash report enclosed).
8 votes -
Unable to add to decks
I'm currently unable to "add to decks" from Premier draft events.
In Premier draft neon dynasty, click "add to decks" to save my draft deck and nothing happens.
6 votes -
purchase not given.
I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!
12 votes -
Error updating data
Hi,
I was playing a Standard 2022 ranked match and lost. I've closed the APP on iOS and now I'm having the issue in attachment.I've already re-installed the app, tried to login on my laptop and the error remains...
24 votes
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