MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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25767 results found
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Mail-address change
When I wanted to change the mail address associated with my account, I was asked to send my user information (First, Last, User-Name, mail, billing-info) back through mail.
E-mail is NOT a secure means of communication.
Not only is there a risk of information leaking it is also not good for user identification because it did not require me to use my accounts password.
After the change I was even able to log in with the new address before verifying it.Please discuss a secure solution with an IT-expert.
As things currently stand I would not want to give you…4 votes -
People forced to mute opponent to mute pets
Please allow us to mute pets permanently.
Even once you fix the mute/unmute issues that don't always work for pets I'd prefer to have no sounds for my pet or my opponents pet without having to mute them.
12 votes -
Lost quick draft game on network error
Lost quick draft game (the third) when Arena disconnected on network error, kick off me from the game then gave an "Asset error occurred" message on relogin, then I fount the game lost
2 votes -
Cant see my hand acept 1 card and cant keep the hand
Cant kreep my hands ...
Draw 7 sees 1 card and cant krep so mulliga.
Draw 6 but only see 1 cant keep
Draw 5 see only 1 cant keep and let the time go out .
My opponent can play but i cant and still have the screen With the one card and cant choke to mulliga or keep.2 votes -
I lost the game with life points and cards
I lost with life points, I don't understand I think that is a bug
The screen shows the last moment of the game and I have 68 life points
The last events of the game were the effects of the card "Angel of Destiny"3 votes -
NO LEVELING UP
WINNING MATCHES HASN'T GAINED ANY LEVEL IN OVER A MONTH AND I AM ABOUT TO COMPLETELY QUIT THIS GAME! I HAVE UNINSTALLED AND REINSTALLED IT TO NO AVAIL, AND THERE IS APPARENTLY NO EASY WAY TO INTERACT WITH THE CUSTOMER SUPPORT STAFF FOR A COMPANY I HAVE GIVEN THOUSANDS OF DOLLARS TO!
2 votes -
Opt to play in a pool where number of mythics are limited
There is nothing more frustrating, tasteless, and stupid than losing to a deck that has 15 mythic cards when you have 2. It's like playing chess against an opponent with 6 queens. Not to mention that it completely defeats the whole definition of the words "mythic" and "rare" when those cards comprise 75% of a player's deck. The automatic matching system seems to do little to prevent this kind of matchup. I would like to see an option where I can explicitly select to only be matched against players with the same number of mythics (and/or rares) in their deck…
1 vote -
Recurring Draw
I have no log to add since I'm on mobile. I ha been experiencing a lot of Draw in Arena for mobile (Samsung S10 plus).
It's a terrible experience because climbing in ladder isn't easy and drop 400-500 position for a system failure are really frustrating.
Sorry but I'm Brazil and english aren't even my second language.Waiting for an answer.
Estrela82#50892
2 votes -
2 votes
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MTGA crash on Aksoundengine.dll before starting any battle after M21 update. Please share a working Aksoundengine.dll file
Hello,
MTGA crashes before starting any battle since last update.
Can you please share a working (older version perhaps) Aksoundengine.dll file so I can play again ?
Program lauch, with sound, but when I lauch a battle, after displaying future opponent it crashes specifying it is due to Aksoundengine.dll.
Game was working without error before the M21 update today 25th June.
I tried all options proposed in blog (install last C++ from MS VC_redist.x64.exe, KB2670838, change screen resolution, update graphic driver, update network settings...).
I also uninstalled, reboot and reinstalled MTGA Arena.
By itself the MTGA Application checked 5 time…
11 votes -
Nokia 5.3
Hi there
I'm writting Just to report that my device, Nokia 5.3 has the requirements to run the Magic Arena Mobile, but still marked as not compatible in Google play store.
2 votes -
Keeps crashing
Game keeps crashing and I can't even make a log.
32 votes -
Mono red matchmaking issues
Hello i've been experiencing a matchmaking bug were everytime i que with a monored deck i just get matched with other monored deck. I have been able to replicate the "Bug" with 100% accuracy, if i switch to another deck for example a sultai ramp deck then the matchmaking seems to work as usual.
It seems like other players have taking noticed of this bug aswell since i've seen quite alot of redcap melee being maindecked .
For clarification i've only been experimanting with the standarplay que but there i've played around 20 games of monored and everyone has been…26 votes -
Can't declare blockers
When a computer player attached the game went into a state in which it is impossible for me to move forward. I am not allowed to declare blockers, and there is no way to resolve the attack. I cannot proceed so I am forced to forfeit the match.
9 votes -
missing mythic wildcards
I had 6 rare wildcards and 2 mythic wildcards, when I crafted 2 rare cards I also lost the 2 mythic wildcards
17 votes -
user names
There should be a way to screen out taunting/poor sportsmanship usernames. Recently I have played against usernames "Enjoy your loss" and "Like ur gonna win". I would have declined the match before it began if that had been possible. If there's no way to opt out of playing against someone like that (like there is with people improperly using emotes, by deactivating them) then such names shouldn't be permitted.
2 votes -
Asset Missing on "Ram Through"?
My opponent played the spell Ram Through, and when the visual affect happened, it was just a bunch of pink squares, as though the relevant assets weren't being pulled correctly or something. I didn't capture a picture, but I saved my capture log.
1 vote -
Crash in brawl
I play in Android plataform.
When I start a brawl game de app close itseft repeatedly.1 vote -
non-existent game
hi, i won a match on history bo3, by 2-1, i was 1 win to diamond, after i won the last game, my client got stuck in the 'victory', didnt show the rank goin up and didnt let me leave the screen, i had to restart the client, and guess what? when i came back i was still w the same rank, its like the match had never existed, the client was loading the w8ting for server right b4 i started the match, also when i tried to join the qeue b4 that game, i got the w8 for server…
1 vote -
Auto Loss/Thassa's Orcacle
While playing a Historic Ranked match i scaked a woe stride and its goat token with a priest of the forgotton gods, once the opponent played thassa's oracle i sacked in responsed to its trigger and then once its trigger resolved i lost the game for some reason.
1 vote
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