MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3195 results found
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application can't be opened Error -50 (mac M1)
Cant open/login to the game. Tried between 15:00-15:35 GMT+1. Server status for Mac is "Operational".
7 votes -
Login timed out
Cannot get to Home Screen. Powered on off reinstalled app on iPad. Dark screen times out. Second day in a row. How about some free packs?
6 votes -
Unable to loggin
During the 3rd pack of the draft, the server crashed and wouldn't let me log back in, always showing a loading error message followed by a black screen.
I conclude that the draft has already finished and I haven't been able to pick a single card from pack 3, and I still can't log back in.It's worth noting that I have a stable internet connection with no signs of interruption, and other errors of this type have occurred throughout the week, affecting other drafts I did previously. Will there be any kind of compensation for this type of error?
7 votes -
Login Disabled Again
The authentication problem was once resolved, but now it’s back after a ranked match. I guess the main cause of the problem has not been resolved. I play on iOS. Done everything recommended on the trouble shooting page.
7 votes -
Unable to login
The game keeps failing to authenticate my account by way of time out.
8 votes -
unable to log in then something weird happens
i cannot log in i was playing then a game ended i won and then timeout it failed to log in when i try to reconnect and when i try to reconnect this weird thing happens
8 votes -
Failed LogIn
I can not log in !
8 votes -
Network Status
Platform Server appears to be down
4 votes -
System failing to authenticate my account or connect to the server so I can play
I played last night and when I woke up this morning it was buggy and not allowing me to enter the game so I closed the game and verified it and now it's not able to authenticate my account at all.
7 votes -
BUG : authntication failure
The user authentication system is currently experiencing major issues.
Repeated login attempts are made by the client software and recieve the "Authentication failed ...: timeout" message. I was booted from the system mid game and now I am not able to login.4 votes -
Unable to Login/Authenticate
Game is not allowing me to login to any account. Keeps saying Unable to Login/Authentication failed for <account name>: Timeout.
10 votes -
Unable to Login (Timeout)
I have this seemingly old bug some ppl experienced before. Is there a clear path i could not find in all the posts how to fix this issue? Cant login since a few hours.
8 votes -
Card not working properly
Creating to many tokens
3 votes -
ALGORITHM NEEDS TO GO AWAY
GET RID OF THE ALGORITHM! Balance the game with the ban list like the good lord intended. You have collected enough of my money to hear me out on this. I’m sick of crafting decks just for them to be targeted by the same cards over and over. How is that fun? Remove the algorithm and let us play the game.
5 votes -
can't play Infinity combo due to timeout
I'm playing Nadu in Timeless no matter how fast i move the equipament there is no time, the rope should wait a time after you take a game action the way it is now there is no way to play combos.
2 votes -
Game shutting down after some cards resolving
When Exclusion Mage or Bigfin Bouncer are resolving the game is shutting down in Starter Deck Duel Games.
2 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
2 votes -
Bug - Doubling Season incorrectly affects Lore Counters put on Sagas during ETB
Senior Magic Editor and former Magic Rules Manager Matt Tabak has clarified that Doubling Season does not natively affect Sagas, as neither the ETB nor per-turn Lore Counters are effects:
https://bsky.app/profile/wotcmatt.bsky.social/post/3lrgrrdx2nk2m
"No, it’s one lore counter. Doubling Season won’t affect a Saga entering or the turn-based action of adding a lore counters because, as you noted, they were built to not be effects. #WotCstaff"
MTG:A should be updated to be correct, as the disparity between the official ruling and MTG:A is causing enormous confusion within the community.
3 votes -
Network error after draft
Network Error, unable to join event. Please try again later. This message appeared on after I finished drafting a Premier draft: Teenage Mutant Ninja Turtles. I spent 10,000 coins on the event, these coins are still gone from my bank and I am still unable to play the event.
3 votes -
Network Error: Unable to join event.
I cannot start a Brawl match. Get the attached error message. I tried repairing game files and tried 4 different decks (none are invalid for Brawl)
4 votes
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