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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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3193 results found

  1. You can’t play creature cards with flash from the top of your deck even though Vizier of the Minagerie doesn’t specify it shouldn’t

    Please fix it so that Vizier (and other similar cards) either specify on your turn or allow for spells with flash to be cast able

    1 vote

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  2. Mutagen Bug

    The Mutagen tokens on MTG Arena on mobile are bugged. They can be activated without paying mana to ***** them, even though they are supposed to cost 1 generic mana to activate.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Why can’t I use a mythic wild card to make the Korn Planeswalker? It shows up under the mythic rare category but it’s asking for a rare wild

    Please just make it so that only mythic VERSIONS of cards show up not just cards that have mythic versions because it’s not cool being unable to exchange wildcards for cards that should be obtainable

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  4. Gold Pack Progression isn't going up anymore

    I purchased a Thunder Junction pack yesterday it went up. I purchased two today, and neither has counted towards the progression. I'd be at 10 if they had.

    If I could see my pack purchase history somewhere, I'd send a bunch of images referencing all that, but if I can, I don't know how, nor do I know if this has ever been fixed for anyone else.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Game is broken

    What the **** did you people do with the maintenance a couple days ago (late March). The servers are still *, I’m still waiting on my refund for tournament entry due to poor servers and *** matchmaking. I still haven’t been compensated for my false loses (roughly 30 at this point) due to poor servers in ranked mode which would appropriately place me in mythic. Someone has to know what to do or hire someone that’s intelligent enough to fix the issues. The same problems happening over and over again is getting old. Issue full refunds to everybody.

    1 vote

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  6. Cant sideboard in Play-In

    After g1 in a Qualifier Play in Match, i sideboarded into another deck. When the second game started however, i was still on the first deck

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  7. gem store empty

    When I launch MTG Arena from my desktop windows 10 computer using Steam, everything is fine except for the Gem tab in the store. This page opens and says there is nothing available to buy. I am unable to buy gems at all, as there are no gem options showing in the store at all. I am connecting from the United States on the east coast at 3/27/2026 between noon and 1 PM.

    2026.57.20.11631.1247675

    Things I tried to fix:
    - Verified files with steam - Found 8 corrupt files and redownloaded them
    - Launched again, logged out of account, logged…

    1 vote

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  8. Play-In Win dissapeared

    Had a Match-Win in the Qualifier Play-In before the login issues started. Now that i can log in again, the win dissapeared.

    1 vote

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  9. unable to play flash

    You can't play cards with flash still you useless pile of semi-sentient garbage.

    1 vote

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  10. draft bub

    Bonjour,
    J'ai commencé une draft hier et je ne l'avais pas terminée. Aujourd'hui je me reconnecte mais impossible de la finir. Savez-vous comment résoudre ce problème ?

    1 vote

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  11. No TMNT events appearing

    Only events appearing are non TMNT events. Can't get back into sealed was playing earlier.

    2 votes

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  12. TIMEOUT GEMS LOST

    Unable to log in. Authentication failed. Timeout during a draft.
    The game has now restarted, but the match is not in progress, and both the Gems and prizes won are unclaimed!
    LOST GEMS?

    1 vote

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  13. Trying to access my account

    I tried to login but when I did login it says that I was unable to login

    3 votes

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  14. Bug/Product suggestion

    I'm unable to log in keeps telling me that it has timed out .

    3 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  15. Timeout during login

    Ich kann mich in meinen Account nicht einloggen. Ich war gerade bei einem Pick-2-Draft und gegen Ende konnte ich mein Deck nicht bauen. Ich habe die App neu gestartet und dann konnte ich mich nicht mehr einloggen. Die Fehlermeldung lautet Timeout.

    5 votes

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  16. Can't log in authentication failed

    Game keeps saying that servers aren't responding authentication failed 3/27/26 on android. Cleared data, restarted phone, and uninstalled and reinstalled. Restarting after each action.

    7 votes

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  17. Authentication failure: timeout for Arena on iOS

    The Arena app for iOS keeps saying “unable to login” due to an authentication error, “Timeout” for my account. I was playing normally this morning when the app went dark after my match, and kept showing this error message. I reset, logged out and back in, and then later reinstalled the app, but the same error keeps happening. The app will appear as a black screen for a few seconds, then display the error message, and when trying to “reconnect” (the middle button on the display), the screen goes black and features three empty buttons. I don’t have the app…

    7 votes

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  18. Authentication error

    I have cleared the cache and restarted my phone...
    It's not letting me log in.

    4 votes

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  19. application can't be opened Error -50 (mac M1)

    Cant open/login to the game. Tried between 15:00-15:35 GMT+1. Server status for Mac is "Operational".

    7 votes

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  20. Login timed out

    Cannot get to Home Screen. Powered on off reinstalled app on iPad. Dark screen times out. Second day in a row. How about some free packs?

    6 votes

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1 2 … 7 9 11 … 159 160
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MTG Arena Bugs & Product Suggestions

Categories

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues