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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16397 results found

  1. Teval Bug

    I was unable to redeem a mythic wildcard for teval the balanced scale. The game informed me that wildcards cannot be used to redeem this card. Why is this happening?

    2 votes
    0 comments  ·  Deck Building / Collection  ·  Admin →
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  2. Asset error detected

    I keep trying to log in and I get stuck in an “asset error detection” loop and can’t log on. I have restarted the app, and my phone (I phone16 pro max) multiple times and it still happens. I am already using US English with my region set to United States. I don’t know what to do and this is EXTREMELY frustrating. Someone please help!!!!!

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  3. In the midweek madness dragonstorm event, the Omen mechanic is broken

    When using an Omen in Tarkir:Dragon Storm Midweek Madness, the card is no longer available, but not displayed in exile, the graveyard or elsewhere. It's just gone. I played the white dragon, that makes a 2/2 knight, and my opponent the blue rare dragon, that draws and as a creature bounces. Both cards were gone completely when entering the adventure zone.

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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  4. So much bull... Not an idea, a complaint to the developers...

    Here's a problem and I kinda want an explanation...

    I had Mirat Lage (20/20 Indestructible with flying token) with Colossus Hammer (Gives +10/+10, creature loses flying) with a 4/4 creature. That makes 34 total blocking power... in front of a 27/27... they built it up, and it had trample but nothing that would allow it to do direct damage as if it weren't blocked... Yet, somehow 25 damage went through directly to me.

    Explain how 25 damage went through, because trample doesn't mean they should be able to put damage directly to me, at all...

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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  5. Japanese popup text for the Mastery Pass rewards for levels beyond 70 is wrong

    (This is not a report (or complaints) about not receiving rewards. It is about a translation error in the Japanese text.)

    The English popup text for the Mastery Pass rewards for levels beyond 70 reads "Earn this rewards for levels beyond 70." The text is clear that the reward in question is not earned for level 70 and is earned for each of levels 71, 72, 73, ...

    The corresponding Japanese text is "70レベル以上でこの報酬を獲得できます。". It is an ambiguous expression that can be taken either as the following:

    • The reward in question is earned once when you become any of the…
    1 vote
    0 comments  ·  Text Translation  ·  Admin →
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  6. The Japanese text of an option for Endure has redundant parenthesized rubies

    When a permanent you control endures, MTG Arena shows two options: counters or a token. The Japanese text for the counters option shows the name of the permanent (to put the counters on) with redundant parenthesized rubies, which causes the text less legible.

    Steps to reproduce the bug

    1. Run MTG Arena under the Jaspanese Locale (Adjust Options > Graphics > Locale > 日本語 (Japanese). You may need to exit and restart the game for the change to take effect.)
    2. Play a game using a deck including some endure cards (e.g., 陥没孔の偵察員 (Sinkhole Surveyor)).
    3. During the game, let one of your…
    1 vote
    0 comments  ·  Text Translation  ·  Admin →
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  7. player cast spell cost 9 mana but have only 7 mana in her side !

    the player cast Rise of the dark realms but have only 7 mana in here side I can't understand why

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  8. Alchemy card appeared in Standard

    Alchemy marked card appeared in standard

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  9. Received 5th of a card from a pack

    Purchased a new Foundations pack and received a Dazzling Angel but my main deck already has four.

    1 vote
    1 comment  ·  Deck Building / Collection  ·  Admin →
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  10. Adventure cards don't work in Tarkir draft

    I cast two cards for their adventure cost during a draft game of Tarkir. Both resolved but neither ever appeared any where on the screen or in any zone again. They just disappeared. I lost the game bc of it.

    1 vote
    2 comments  ·  Gameplay  ·  Admin →
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  11. There is a Bug with "returning a creature to your hand" in tarkir dragonstorm on arena.

    I was playing limited, premier draft, on Arena on my PC windows computer. When I played the new Iceridge serpent and tried to bounce an opponent's creature to their hand, it appeared like nothing happened. In another draft, Iceridge Serpent was used against my 1/2 flyer (this is in the screenshot). You first notice that there is no hovering animation for my flyer anymore. And when I tried to use it for combat, either attacking or blocking, the game wouldn't allow me to. So the return effect basically phased my creature out of the game somehow. I notice a similar…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  12. Game not loading on android

    Can not log into my arena after the update. I have un-installed and reinstalled arena and still can not load the game.

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  13. unable to open the 6 pre-release packs

    I correctly received the mail in the inbox which gave me the possibility to claim the six pack given after playing the pre-release in local store, when I went to open the 6 packs an error occurred (photo) which forced me to restart the client.
    after I managed to re-enter my account I noticed I did not have the 6 packs anymore, I also checked if the cards were directly put in my collection but that wasn't the case. I hope there is a way to fix this. I'musing a MacBook Air.

    1 vote
    0 comments  ·  Events  ·  Admin →
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  14. game crash during draft game (after tarkir update)

    After the tarkir: dragonstorm update of the 8th of April, it resulted to me impossible to finish draft matches, basically after a few turns the client shuts down and it kicked me out, I tried to reconnect but I ended up taking the loss, this happened to me twice in the same event, after the second time I had to login in again, this resulted in an error (code 1-), actually I’m still not able to enter the mtg arena client.

    1 vote
    0 comments  ·  Events  ·  Admin →
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  15. New player experience

    New player experience requires too many games of alchemy before unlocking all game modes. The tutorial suggests you have to complete the Spark rank ladder before continuing on but after that it just kinda stops but no other modes are unlocked.
    I had to then keep playing ranked alchemy through bronze until climbing to silver. Only then were all other formats unlocked and I got a new quest to complete 5 brawl games.
    I'm not sure if this climbing through ranked to silver is intended but it feels like too much work, too many games.
    Searching around Reddit I can…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  16. Arena crashes when loading a draft including cards from the new set TDM

    Whenever i try and resume my tdm draft or try to save a brawl deck with one of the new commanders mtga crashes at the waiting for server screen

    1 vote
    0 comments  ·  Events  ·  Admin →
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  17. Incorrect creatures showing on battlefield

    BUG: game showing previously beheld dragons being cast/in play instead of other creatures.
    My opponent attached with an Iridescent Tiger and got an Ambling Stormshell trigger. It turned out that their untapped dragon in play was actually an attacking Stormshell.

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  18. BUG: Take for a ride play mechanic not triggering properly

    During a match earlier today, I cast take for a ride on my opponent's creature that was equipped with keys to the vault. Keys to the vault should have triggered on my behalf to allow me to select from the opponent's exiled cards, however it did not, it allowed my opponent to select from mine even though I had control of his creature and the damage was done by me. This is a huge flaw and needs to be updated. If you have control of creature, you have control of the artifact attached to it. That control does not remain…

    1 vote
    1 comment  ·  Gameplay  ·  Admin →
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  19. Take for a ride play does not trigger attached artifact properly

    During a match earlier today, I cast take for a ride on my opponent's creature that was equipped with keys to the vault. Keys to the vault should have triggered on my behalf to allow me to select from the opponent's exiled cards, however it did not, it allowed my opponent to select from mine even though I had control of his creature and the damage was done by me. This is a huge flaw and needs to be updated. If you have control of creature, you have control of the artifact attached to it. That control does not remain…

    1 vote
    0 comments  ·  Gameplay  ·  Admin →
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  20. All-Out Assault untapping attacking creatures an extra time

    All-Out Assault's untap clause reads "when you next attack this turn, untap each creature you control." This wording means it untaps them the first time they attack, meaning that if they attack a second time in the extra combat the card creates, they will not untap a second time. However, I just witnessed someone play it, attack, have it untap their creatures, then attack with all their creatures again and have them be untapped to block on my turn.

    8 votes
    2 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues