MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10239 results found
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stuck in loading assets/localised database
BUG: Game won't load
early morning 08:13 edt
unable to retrieve asset minifest, error received, attempted reloads failed
loop encounteredsince then I uninstalled/reinstalled and reattempted
just now 03:50 edt
unable to properly initialize localisation database
no error/reload prompt appeared, gave up after 10 minutes5 votes -
Zero Point Ballad Casting Bug
My opponent had the card Weftwalking in play, and I attempted to cast Zero Point Ballad for X=6 as my first spell for the turn, but was forced to cast it for X=0. This is clearly a game bug as utilizing the cost reduction ability on weftwalking is a may ability and not a must.
5 votes -
Glitch with fourth tutorial level
Whenever I play the fourth tutorial level I am unable to finish the game. After playing the card confront the assault I am supposed to get three 1/1 spirit cards to block against the opponents attackers, unfortunately these blockers never show up and I can't compete the level because they aren't there. Another thing that I am having a problem with is that almost all the the opponents cards do not go the to battlefield instead they stay in the same area where you are able to view a cards stats and what it has. Unfortunately these block my view…
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Screenshot_20250811-071921.Magic.png 1205 KB -
Screenshot_20250811-071543.Magic.png 1181 KB -
Screenshot_20250811-071755.Magic.png 1206 KB -
Screenshot_20250811-071856.Magic.png 1210 KB -
Screenshot_20250811-071504.Magic.png 1128 KB -
Screenshot_20250811-072029.Magic.png 1165 KB -
Screenshot_20250811-071602.Magic.png 1212 KB -
Screenshot_20250811-072022.Magic.png 854 KB -
Screenshot_20250811-071507.Magic.png 1167 KB
5 votes -
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Archenemy Charm bypasses ward
I had a Hinterland Sanctifier out with Sheltered by Ghosts attached. Opponent had 2 tapped mana and 3 open mana. At the end of my turn they played Archenemy's Charm and targeted the Hinterland Sanctifier. The ward did not trigger, and I lost my creature erroneously. My opponent seems to have been aware of the bug as they did not hesitate to play the charm.
5 votes -
Cant select cards
Can't move forward in tutorial as can ot select cards to lagging out i cannot see the cards I need to select because of other cards on it.
5 votes -
Demonic Pact is not working correctly
Just played a game against an opponent who kept playing Demonic Pacts to delay losing the game. They would get the benefit from one and then play another. When upkeep came around, they were able to choose ONE effect (any that were still available on a single card) and that was it.
This allowed them to Chose Damage/gain twice and it only progressed each card once. This effectively let them gain the benefits of Demonic Pact and delay the "lose the game" clause for two turns for every new Pact they played
5 votes -
Can't sideboard in Historic Metagame Challenge Bo3 Event
I can't access my full sideboard in the Historic Metagame Challenge Bo3 event. In Ranked historic Bo3 it's fine, but in the event it added an additional Lurrus of the Dream Den to my sideboard. Because of this I can only access my Bo1 cards and am locked out of my full sideboard
5 votes -
Astelli Reclaimer doesn't offer the option to return a card
After playing Astelli Reclaimer in my game, nothing was returned to the battlefield (no selection showed up) even though my graveyard was full of stuff to return.
5 votes -
Gemstone bug
Gemstone Caverns's pregame effect doesn't work on mobile. On my laptop it was fine, but on my phone I wasn't giving an option to play it
every time I started with it.5 votes -
Players are being able to play historic cards on alchemy.
Players are being able to play historic cards on alchemy.
I was playing an Alchemy play and my opponent played Lightning Bolt. I noticed that on a previous game in which they played another card from a historic set. The cards were played with alternative arts, I don’t know if that’s part of the bug or what is happening.
5 votes -
Cards Won't Move From Right Side of Screen
On Mac (Epic Games Launcher) and iPhone (App Store), I haven't been able to complete the tutorials because the cards being played don't move from the right side of the screen after being played. Lands also stay where they are placed, instead of being moved to the bottom left. In the black tutorial (the 4th battle), I can't complete it because my cards that I am supposed to block with are behind the enemy attackers, so I can't click them. The card that created the blockers is shown in the screenshot, but is not just an issue with this card.…
5 votes -
Timeline Culler graveyard cast not using warp
In a draft, I had a timeline culler that I tried to cast from my graveyard using its warp ability, as the card states. It did not let me, but let me cast it using its regular casting cost, which it does not say I can do.
5 votes -
Asset manifest
The Arena client for Mac won't start up. It goes to a screen that says "Asset Error Detected," and when it relaunches the same thing happens.
5 votes -
Empty Gift Egg and no Goldpacks and Bonuscard
My Gift Egg was Empty and I received no Goldpacks and Bonuscard after buying the 45000 Gold Packbundle
5 votes -
On PC was repeatedly getting kicked out of draft table for EOE with unable to make a draft pick.
On EOE draft was repeatedly kicked from the draft table with 'unable to make draft pick'. Then I was unable to log back in. It has still eaten my gold though which is irritating!
Log file attached.
On PC.5 votes -
Unable to Login - Server Error
The app loads through “checking for active matches” but eventually times out and displays “Unable to Login” message. This was repeated on a Samsung Galaxy and Google Pixel Pro Fold. Opening the app on an iPad Pro initially displayed “waiting for server” followed by “Error: error updating data,” but after restarting the app displayed “Network Error” and then “Unable to Login” after attempting to reconnect.
I was able to login very briefly circa 8:45am PST and opened the July Renewal Egg to collect the rewards before being logged off.
Issue began circa 9:00am PST on 29 Jul, 2025.
5 votes -
Limited draft not working
My EoE limited ranked draft kept disconnecting from serve. This cost me 1500 gems and I didn’t play a match and got removed before the third pack opening. Please, help to refund gems.
5 votes -
Unable to login
Server status page shows
All Systems OperationalTrying to connect shows attached
5 votes -
It's July 29th, Why hasn't Edge of Eternities Unlocked
I woke up this morning excited to hop on arena and start brewing for new standard and brawl ideas. Only I'm sad to see that arena has not yet unlocked EOE despite saying available on July 29. Sure would be nice to have access.
5 votes -
Game crashes anytime I try to play or open the deck creation screen.
My game can load the main menu and I can click into the store. Anytime I try to click 'play' any specific event or go to the deck screen the game crashes immediately with no error message. I've updates my mac, I've uninstalled and re-installed the game but nothing works.
5 votes
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