MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24736 results found
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Game froze during starting game, before mulligan. Opponent used all his timebank but nothing happened.
Game froze during starting game, before mulligan. Opponent used all his timebank but nothing happened. Had to exit game and lose elo.
5 votes -
Froze in middle of play yet you can still hover over cards, click the screen, etc. but the timer is stuck on opponent and won't move.
Froze in middle of play yet you can still hover over cards, click the screen, etc. but the timer is stuck on opponent and won't move. The opponent wasn't doing anything on his turn and the timer started going down for him and as soon as it got to the final seconds, it froze. It is almost like the opponent hacked the system to make it freeze and for me to concede so that he would get the win.
5 votes -
BUG: Brothers War Duplicate protection
I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]
I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.
this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.
5 votes -
View Battlefield button
View battlefield button does nothing when clicked
5 votes -
alchemy
Game defaults to dogs**t alchemy whenever I change decks. Fix it.
5 votes -
Game Crashing constantly on Android
The game is crashing constantly on Android. I'm on the latest patch, have a 2022 Samsung mobile phone, & my internet access was strong while playing.
The most recent new catalyst I've found for this ongoing was going to the Sleeves tab in the Profile & either clicking on a Sleeve or simply attempting to scroll down on the page.
Twice the game immediately crashed, on the 3rd attempt the screen went black for a few seconds then crashed.Not to mention it's now extremely rare to be able to get through a SINGLE match without the game crashing &…
5 votes -
Deck won't save
My new Kozilek deck won't save when I add up to 100 cards. I am not sure if the problem is with Wastes or something else. I can't save it on my Android phone, and I get the same error on the PC client. I last successfully saved with 71 cards, now I add just lands (Wastes) up to 100 cards and when I try to save it always give me the error "Network Error. Unable to update deck. Please try again later". Also when I try to search for Wastes in the PC client, it crashes.
5 votes -
App Not Working
Bug. Cannot access the game via the app. Have deleted, restarted phone and reinstalled app. Stops at “loading asset manifest” and tells me to check my connection.
5 votes -
Game is Super Slow & Unplayable
Noticed game was completely unplayable after reinstalling my PC's OS - Uninstalled Arena - Reinstalled it & it took 30mins off a direct Fiber line! The same as it was initially after getting all my software working. It has never took 30mins to install, nothing should ever take 30mins to install, this isn't 1992 it's 2022. The game itself is completely unplayable I have to click on things multiple times & it takes roughly in real-time a minute to watch an opponent play a land on turn one. Arena is staying uninstalled, tired of constant issues, direct challenges & the…
5 votes -
Starter Deck
Please understand that I am using a translator. I'm a user who logged on again after several months. However, I received only 3 types of 10 types of starter decks in 2 colors, but the remaining 7 types of quests are not carried out. Only the phrase "Earn a new deck tomorrow" is displayed, and it remains the same even if I log on the next day.
5 votes -
Midweek Magic Missing Text and Images
The name, description, deck names, event-specific card names, event-specific card rules text, and (intermittently) other card rules text for this Midweek Magic event are missing. My app is up to date and I have tried restarting it multiple times.
5 votes -
Boost your servers.....
Boost your servers....
5 votes -
Unable to login ( 13/12/2022 )
After forced update I get error
'Unable to Login'
Authentication failed for username:
date
Failed deserialization on response for message : errornumer . Response
payload:Give us the steps to reproduce the bug.Update to version 2022.22.0.4403.974254
Note which platform you’re using (PC, Mac, Android, or iOS)Windows
Enter the actual results you’re experiencingUnable to login.
Enter the expected results of the featureAble to login.
Add any relevant screenshots/videosIf you found a workaround, please add workaround steps.Nope
5 votes -
cannot get collection
Ever since last update I have been able to log in and play around 1 out of 10 times. I always get a "cannot get collection" error that proceeds to retry than a blank screen or network error. if eve i am successful logging in the store is not accessible. this is VERY frustrating considering ive spent so much on this game! ive attached some videos, one even with a speedtest showing my internet speed. one shows being able to log in with the store not accessible. i get to play one to two games then i get the cannot…
5 votes -
Challenge a friend is not possible
My wife and me tried several times to fight each other, but everytime me or her are getting a "network error".
First, the game tell us, that it cant approve the deck, we choose, then she or me have a second network error, which forces us to leave the game or reconnect.
What can we do, so we can have some matches together?5 votes -
5 votes
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Sideboarding bug
During sideboaring I can’t see my opponents hand, graveyard, library etc. because it is covered by the timer. Playing on IOS mobile
5 votes -
draft event disconnect
Hello, I got a disconnect from the SNC Quick Draft event on pc after going 1:1, event is now finished after two games without rewards, except the picked cards. Thank you!
5 votes -
draft
quick draft disappeared/changed while still playing. Lost what i won, can't even access draft screen to claim prize.
5 votes -
Game is stuck
Opponent never finished their turn, timer never even started to run out. No way to progress through this game. This has happened to me multiple times before, including in ranked games.
5 votes
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