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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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24166 results found

  1. Opponent stuck in timeout

    Opponent is not losing due to timeout.

    I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.

    180 votes

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    97 comments  ·  Gameplay  ·  Admin →
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  2. Turn off card / board animations

    Hello.

    Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to

    switch off all the card animations / board animations.

    For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.

    For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.

    Well. I see only advantages in this options doesn't you…

    159 votes

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    18 comments  ·  User Interface  ·  Admin →
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  3. Stcuk on Defeat/Victory screen

    Stuck on Defeat/Victory screen

    156 votes

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    65 comments  ·  Gameplay  ·  Admin →
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  4. Missing starter decks

    Missing starter decks
    I can not get all the starter decks and no mission available for the starter decks

    153 votes

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    83 comments  ·  Product Suggestion  ·  Admin →
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  5. Friendly Brawl

    Me and my friend are trying to play friendly brawl or hitoric brawl but is not letting us to select the decks we want to play. We're trying to do it on our PCs. We want to be able to play either the friendly brawl or the 100 historic cards.

    153 votes

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    28 comments  ·  Gameplay  ·  Admin →
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  6. game crash

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    153 votes

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    21 comments  ·  Events  ·  Admin →
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  7. Remove Digital-Only Cards from the Timeless Format

    The timeless format is a big step forward and many players, including myself are excited to start playing it.

    However, the constant pushing of digital only designs and pursuit of empty slogans such as "all cards on arena are legal" add nothing to the excitement and health of the format, many players would rather a true to paper experience with as little digital designs as possible.

    Please consider removing alchemy from Timeless.

    149 votes

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    26 comments  ·  Product Suggestion  ·  Admin →
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  8. Cannot submit deck, trouble connecting in direct matches

    Not able to connect in direct matches, notification saying cannot submit deck than kicked off.

    149 votes

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    15 comments  ·  Gameplay  ·  Admin →
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  9. daily quest

    the daily quest is not completing. i just casted my 30th black spell and it doesnt complete. please fix.

    149 votes

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    36 comments  ·  Admin →
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  10. Constructed Rank Didn't Raise Rank

    1. Play Standard Ranked
    2. Android 11
    3. Constructed Rank Didn't Raise Rank
    4. Raise Rank
    147 votes

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    45 comments  ·  Gameplay  ·  Admin →
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  11. Server loss connection

    Since last update my game is losing connection constantly, while my internet still working fine. So the server lost connection, then the game get freezed. If i restart the game, i get long reconnection time, and after some retrys i enter the game again but it still freezed ...

    146 votes

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    35 comments  ·  Admin →
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  12. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    145 votes

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    48 comments  ·  User Interface  ·  Admin →
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  13. no mastery experience for daily wins

    After the update today, I'm not receiving mastery experience for daily wins. I got wins 9-14 and the whole time my mastery tree was sitting at 975/1000 xp and never went up after the wins.

    144 votes

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    62 comments  ·  Gameplay  ·  Admin →
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  14. Ban Ugin

    If Ugin hits the board the game is over. Literally impossible to play around for most decks.

    143 votes

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    88 comments  ·  Product Suggestion  ·  Admin →
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  15. Add deck type "Friendly Brawl Rebalanced" to direct challenge

    At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."

    All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."

    Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.

    This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…

    142 votes

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    10 comments  ·  Product Suggestion  ·  Admin →
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  16. Mac performance issue after 6/2 update

    Slower performance/fps since 6/2 update.

    142 votes

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    123 comments  ·  Gameplay  ·  Admin →
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  17. Please remove Alchemy

    Please remove Alchemy from Historic.

    139 votes

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    19 comments  ·  Product Suggestion  ·  Admin →
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  18. Cannot play brawl/friendly brawl with friends. Decks stuck on standard

    When trying to direct challenge friend with brawl selected, Niether of us can select any type of brawl decks (Brawl, friendly brawl, historic braw, ect). When trying to edit to the brawl decks they all acutomatically get set to standard and there is no option of changing it. Only happened when they introduced the 250 card limit to friendly.
    Any solution or fix would be great. Cheers.

    137 votes

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    17 comments  ·  Gameplay  ·  Admin →
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  19. Brawl Friend Challenge

    what is going on with the brawl deck in the Friend Challenge mode. Can't play brawl against my friend any more

    135 votes

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    13 comments  ·  Gameplay  ·  Admin →
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  20. Lost a step on my Constructed Rank after a victory

    Won a match BO3 at 6:50a PT 9/18/20 at Gold Tier 3 and instead of gaining any steps in my tier, I lost a step after a victory.

    135 votes

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    47 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues