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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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24866 results found

  1. Instrument of the Bards bugged

    Instrument of the Bards is bugged. No matter how many counters were on it, I could not get a creature from my deck.

    4 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  2. Friendly Brawl Match w/Companion Doesn't work

    Friendly Brawl match loads forever when trying to friendly brawl with Keruga in companion zone. Games work fine if I unslot him. All cards are following his deck restriction.

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. authentication failed

    I am getting an authentication failed while trying to log onto the game. I am using an android and I have restarted my device.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. 6 votes

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  5. daily quest reset after bot match bug

    After completing all the daily and weekly quests I then enter and do a bot match. After the bot match the daily and weekly quests are reset to 0/15 but when I do another normal match against a player they are still done and no rewards are given.
    This is just a visual bug I guess but still a bug as it was very confusing at first.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  6. Burn Down the House Bugged

    On Mobile:

    1. Played burn down the house, summoning devil tokens.
    2. On the next turn, I cast a second burn down the house again summoning tokens.
    3. Instead of adding three additional tokens to my board, my original three tokens were instead removed from the battlefield (I was not allowed to apply damage to any targets) and then summoned three new tokens.
    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Saryth's deathtouch didn't work

    Saryth's deathtouch didn't work when I tapped a creature blocking. Blocked with Jaspera, tapped it before recieving damage, it died and attacking creature didn't.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. mastery rewards past lv 90 not recieved

    I'm at mastery level 103, and just bought the mastery pass after finishing a draft. I got all the rewards up to and including mastery level 90, but none of the 13 uncommon cards came through.
    I couldn't see that I recieved any rewards other than the lv1 rewards (as a pop up on the screan), but checking the packs tab showed that I got them, looking at the mastery tree showed the orbs, I got the token, the gems (not sure about the gold but probably got that too). klicking on build new deck showed that I had gotten…

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  9. Discovery//Dispersal

    Should of screenshotted it but it wouldn’t allow me to cast nor discard it from hand. Was able to cast different spells. It cost the game. XD

    2 votes

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  10. Pre Order Kamigawa Neon Dynasty bundle disapeared

    I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)

    2021.12.80.3983.908401

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. PLAYNEO redeemed but didn't receive anything

    I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Only getting one point in BO3 if opponent quits during sideboarding

    Whenever a player quits during Sideboard in BO3, the winner only gets one point when before it was two. This needs to be addressed as it can get very abusive. Easiest way to reproduce bug is to play a BO3 ranked match and quit right away and concede during side boarding, checking the rank afterwords as it should only go up or down by 1 point

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Bug Brawl

    Unfortunately I have been experiencing a bug related to the Brawl format on Arena for several days. When I invite a friend of mine to a brawl game, the system doesn't let me select a brawl deck but a 60-card deck which can be standard or historic. Please fix the bug that has been going on for days and is stressful especially for those types of players like me who take it as a fun to share with friends with a fun format like brawl

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Game froze on mobile app during paid quick draft in mtg arena

    The game froze during a crimson vow quick draft, and was unresponsive. This was on the mobile app on an iPhone on the last iOS. Because it was unresponsive, I had to restart. Doing so resulted in a loss. I have had this happen on multiple occasions and would like some kind of compensation please.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  15. Missing Mastery Pass Rewards

    Didn't get rewards from lvl 68 Neon Dynasty mastery.

    1 vote

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  16. Product suggestion

    I don't find any other place to write this but this i suggestion for many thing about Magic The Gathering to help you get more Magic Players so take this to the top.

    1:
    It gonna be expensive to play live magic now togheter with MTGA. so to get it to work exonomically you should release 3 sets per year and alson make the Standard rotation each 3:rd year instead of 2. This will save SAtandard in the live play and not make magic so expanesive so you will kep players and they will be able to play the new…

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  17. draft

    Avatar Screen Frozen over Draft UI.

    The UI to change my avatar was stuck over the draft UI and I was unable to close out of it. However the draft continued as normal so when I was clicking trying to close the avatar screen it was clicking on draft selections. I ended up picking three times completely blind before the avatar screen eventually closed.

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  18. reward on the neon style

    there is 2 neon style missing in the rewarded ones of the events... i played to get the 20 and didnt i event get not rewards, so i played all the times that i need to get the 20 styles, the kodama reach and the twin lizzards.
    im playing on pc.
    the reward was not giiven to me
    i expect the reward

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  19. Historic Map Rotation

    Can we rotate out some maps created for specific standard sets to historic when sets rotate out of standard? Or just use all standard maps for historic as well since standard is subset of historic

    1 vote

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  20. Change in decks with cards not in collection

    With today's update there has been a change in the way MTGA displays decks with cards not in your collection. Previously they were grouped together at the bottom with a large dark red wildcard symbol and a shaded deck art if you did not have enough wildcards to craft them, but if you did have enough wildcards they would appear with your fully owned decks with a smaller wildcard symbol and the regular deck art, and they would be sorted with those decks based on when you saved them. Now all decks with uncollected cards are grouped together below the…

    1 vote

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