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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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25346 results found

  1. Money draft

    Hello I think there's a real commercial mistake in Arena personnalyu I love drafting but I actually don't need anymore cards as I got plenty of jokers, so why should I buy gems to draft if the prizes are unsusefull for me ?
    The best options would be drafts in $ with prizes in $
    Second one would be drafts with only gems as rewards and no cards so there is more chances to keep playin
    last one to play for rank would be drafts without even keeping rares and free to play without rewards

    1 vote

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  2. differrnt name or translation

    differrnt name or translation in japanese between "ソーサラー・クラス" and "急な落下"

    1 vote

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  3. pelt collector voltaic brawler bug

    I had voltaic brawler and pelt collector on board with +1/+1 counter.
    Voltaic brawler has 3 power, so when he dies he should give +1/+1 counter to pelt collector. It seems brawler got killed without giving +1/+1 counter to pelt collector.

    2 votes

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  4. Quick Draft award not received at end of Draft

    Hello,

    I entered Theros Quick draft from Feb 26 untill Mar 12.
    I played until the very end of Draft the 12th of march and finished my games this day. I got around 3-4 wins / 3 losses but at the end the game crached when I clicked "claim reward". Next time I was abble to connect, the event was ended and I didn't get the events rewards, and I was not abble to get the drafts packs and gems. :(
    Is it possible for you to check in loggs to confirm what I said and give me my rewards…

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Game crashes during matches and after restart

    Game crashes during matches after installed today's patch. I lost 3 games of M21 draft and I am very disapointed. When I restart immediately the game it then crashes during the game loading page. I tried to download and use MTGAInstaller.exe referenced in the MTGA support sheet for game crashes but without success. See attached screen for the error message.
    Please can you fix the issue, and emit a refund if my 10,000 golds for this first M21 draft ... ?
    Thanks

    31 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  6. Adding text and voice chat to MTGA.

    I've been playing for some time now, and to be honest, it feels like the game should allow to chat with the opponent during the match to improve the experience. After all, MTG is largely about being social.

    3 votes

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  7. CARDS DISAPPEARED

    Hi, after many months i'm back on this game and i've noticed that a lot of my old cards have been disappered! Anyone can tell me how its happened? Especially cards from my old control decks but in general i ve lost a lot of cards!!!

    15 votes

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  8. expire

    I had bought a planeswalker deck and the MTG Arena code expired for the deck online. Product Suggestion request is for MTG Arena codes to NOT EXPIRE based on expire date. I feel that I got gyped as a new customer.

    Support Agent (MTG Arena)

    Dec 5, 2020, 7:55 AM PST

    Hello,

    Thank you for contacting Wizards of the Coast Customer Service once again.

    In this particular case, we can confirm that the code for this Planeswalker deck has since expired. The expiry dates for such products can be found printed on the code card, in this case just below…

    7 votes

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  9. Deck editing causes MTGA to freeze

    After a few minutes editing a deck, this happens: some card texts vanish, I can't click "done", and the stats pane (I may have misclicked) froze at the deckbox opening animation. I was searching for cards I don't own, so I must redeem. However, when I click done, the screen "redeem X wildcards?" has no button; I must hit Esc.

    Running on Windows 10 20H2 19042.1052.

    2 votes

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  10. Its ridiculos how de gameplay is not random for real battle experience

    Its ridiculos how de gameplay is not random for real battle experience

    3 votes

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  11. Demon Bolt

    Demon Bolt is completely bugged out. First of all the fortell cost states 1 red mana however you cannot fortell it for 1 red mana the game makes you pay 2 mana to fortell the card. In addition if you fortell more than one of them you can only cast 1 of them per turn.

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Shessra Avatar

    Please add Shessra, Death's Whisper as an avatar in MTGA!

    1 vote

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  13. You Find Some Prisoners「君は囚人を見つけた」Japanese Translation Issue

    Your opponent played "You found a prisoner" on your opponent's turn.
    The other party has selected this PW.
    The card was not disabled at the end of the opponent's turn.
    The actual behavior was different from the Japanese written on the card.

    「君は囚人を見つけた」を相手が相手ターンにプレイした。
    こちらのPWを相手が選択した。
    相手のターン終了時に、カードが使用不能にならなかった。
    カードに書いてある日本語と実際の挙動が異なった。

    1 vote

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  14. General Arena Suggestions

    This is going to be a long post of the suggestions to Arena. I want to put it somewhere in case they actually want to do something about it. I've been playing paper for quite a while and have played Arena since Closed Beta. I'm doing this strictly from the Arena perspective.

    Deckbuilding - Improve the keywords that you can search. It would be nice to search for the Colorless mana symbol/colorless cards for instance. Things that generate X type mana. Stuff that don't technically have the keywords but should (like Mill before it became one). Going with this, allow…

    3 votes

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  15. ティボルトの計略

    明らかに面白さより不快感が勝るカードとして使用されているのに、全く禁止などの対応をしない
    勝率やトーナメントでの使用率といったことは問題ではない
    2ターン目にたまたまいいカードがめくれて相手が対応できなければ勝ちというのが明らかな問題
    カードゲームになっていない
    BO1のみ禁止にするだけで十分なのになぜしないのか

    1 vote

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  16. Add a way to export unsaved decks, or to create a copy

    When I'm modifying a deck, I may possibly delete a card or two from the deck just to shake it a bit, or by accident (fat fingers on an ipad), so I'd like to save it as a copy instead of saving it to the deck i'm modifying, which I should also be able to do (Don't kick me out of the deck edit when saving!)

    1 vote

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  17. Android app unresponsive then suddenly activates

    When using the android app, sometimes it becomes unresponsive. The animations etc are still moving, I can see my opponent mouse over my cards, but no buttons (next etc) work and dragging cards to play them doesn't work. I can still manually tap lands though?

    This can lead to inadvertent roping or timing out as in a recent draft.

    Having tried and tapped a few buttons it can do nothing for a few minutes. But then all the "stored up" actions happen at once, leading to for example wasted mana, accidental attacks or even skipped turns (I've experienced all of…

    4 votes

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  18. Approach of the Second Sun wins the game on first cast

    My opponent won the game by casting Approach of the Second Sun but they had only cast it once. He owned a second copy in exile so I'm assuming that's what was misinterpreted as the first cast.

    This is what specifically happened. Opponent had a copy of Approach on hand at the beginning of the game. I made them discard it by casting Thought Erasure. They later on cast Uro by escaping him from the graveyard. One of the cards exiled by Uro was the first copy of Approach. They later on drew another copy of Approach, cast it and…

    16 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  19. Passed priority, Losing event

    On my opponents turn, I activated my crawling barrens to block with a blue mana still up, however, when the opponent used fire prophecy on my land I wasn't able to respond with my negate in hand. It killed the land and skipped my priority. I lose the game in my Bo3 Trad Event because of this. If possible, I would like a refund please for this bug which made me lose.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Peer into the Abyss fix for MTG Arena

    For Peer into the Abyss instead of having the target player select which cards to discard at the end of their turn which can be over a hundred cards with some decks maybe switch it to select which cards to keep.

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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