MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Second win in Jumpstart did not award a second rare or higher ICR

    I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.

    42 votes
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    14 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Nahiri sleeve missing

    I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.

    Please help!

    I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?

    22 votes
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    13 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. 30 votes
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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cannot access store

    It stays forever "waiting for the server" and i have to shut down MTG arena

    19 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Scute Swarm Time Out

    My Opponent put hundred of scute swarm triggers on the stack. While waiting for the stack to clear, it ate all of my timeouts, even though it wasn't my turns, and I didn't have priority. Then, when my turn finally came around, it skipped directly to my end step, and passed the turn to my opponent.

    29 votes
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    3 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. 79 votes
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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ban Ugin

    If Ugin hits the board the game is over. Literally impossible to play around for most decks.

    11 votes
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    6 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  8. 26 votes
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    8 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stonecoil Serpent

    My stonecoil serpent took damage from a multicolored permanent. What the ****?

    64 votes
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    31 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Standard Legal cards

    I don't think it's right that MTGA allows non-standard legal cards in the Standard format play. These cards are not allowed for Standard tournament play and it seems super shady that MGTA doesn't actually play "standard" in the ranked format.

    A couple of examples of these that are currently active follow;
    (ARENA BEGINNER SET) Fencing Ace, Hallowed Priest, Impassioned Orator, Knight's pledge, Sleep, etc.

    19 votes
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    6 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. 8 votes
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    6 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot create new decks

    Selecting the + button to build a new deck does nothing. Changing any deck type (standard, historic, etc) has no effect on this. I can modify existing decks (Edit Deck) but I cannot create anything new.

    21 votes
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    10 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Direct Challenge not working with new update

    Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.

    17 votes
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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Decks disappeared, can't import or build new decks

    After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.

    Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.

    Please help! I can't play any constructed or…

    16 votes
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    16 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. My Extra Life sleeve is no longer available

    My Etra Life sleeve is no longer available

    10 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. waiting for the server

    Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.

    41 votes
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    23 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Opponent stuck in timeout

    Opponent is not losing due to timeout.

    I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.

    69 votes
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    34 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. waiting for server - shop

    The mtga client works fine except for the store tap.
    Each time I try to enter the shop the client gets stuck in black screen waiting for the server. All other functionalities work as they should.

    16 votes
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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    35 votes
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    20 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    23 votes
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    6 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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