MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Second win in Jumpstart did not award a second rare or higher ICR
I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.
42 votes -
Nahiri sleeve missing
I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.
Please help!
I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?
22 votes -
30 votes
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Cannot access store
It stays forever "waiting for the server" and i have to shut down MTG arena
19 votes -
Scute Swarm Time Out
My Opponent put hundred of scute swarm triggers on the stack. While waiting for the stack to clear, it ate all of my timeouts, even though it wasn't my turns, and I didn't have priority. Then, when my turn finally came around, it skipped directly to my end step, and passed the turn to my opponent.
29 votes -
79 votes
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Ban Ugin
If Ugin hits the board the game is over. Literally impossible to play around for most decks.
11 votes -
Moraug's Landfall Trigger does not successfully trigger
Just lost a game I should have won because Moraug's trigger didn't go off properly. I casted him, played a land and moved to combat but didn't receive my extra combat phase or buffs.
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26 votes -
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Stonecoil Serpent
My stonecoil serpent took damage from a multicolored permanent. What the ****?
64 votes -
Standard Legal cards
I don't think it's right that MTGA allows non-standard legal cards in the Standard format play. These cards are not allowed for Standard tournament play and it seems super shady that MGTA doesn't actually play "standard" in the ranked format.
A couple of examples of these that are currently active follow;
(ARENA BEGINNER SET) Fencing Ace, Hallowed Priest, Impassioned Orator, Knight's pledge, Sleep, etc.19 votes -
Extra Life 2020 sleeves appear as regular card backs instead of unique art
Extra Life 2020 sleeves are appearing as regular card backs instead of the special event art. It's this way during games, deck building, and sleeve selection.
playing on PC
8 votes -
Cannot create new decks
Selecting the + button to build a new deck does nothing. Changing any deck type (standard, historic, etc) has no effect on this. I can modify existing decks (Edit Deck) but I cannot create anything new.
21 votes -
Direct Challenge not working with new update
Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.
17 votes -
Decks disappeared, can't import or build new decks
After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.
Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.
Please help! I can't play any constructed or…
16 votes -
My Extra Life sleeve is no longer available
My Etra Life sleeve is no longer available
10 votes -
waiting for the server
Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.
41 votes -
Opponent stuck in timeout
Opponent is not losing due to timeout.
I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.
69 votes -
waiting for server - shop
The mtga client works fine except for the store tap.
Each time I try to enter the shop the client gets stuck in black screen waiting for the server. All other functionalities work as they should.16 votes -
Mouse clicks are unreliable on Mac
I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…
35 votes -
Limited rank dropped after winning a constructed match
I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.
23 votes
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