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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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78 results found

  1. Please add MTGA to the Multimedia Games Database to approve it for streaming on adult websites

    It would be very much appreciated if Magic: The Gathering Arena could be added to the Multimedia Games Database so that streamers could be permitted to stream it on Chaturbate.

    https://games.multimediallc.com/ (link is 100% safe for work)

    Some other noteworthy games that are on their database of approved games by their respective developers include:

    League Of Legends
    Rust
    VALORANT
    Cult Of The Lamb
    Serious Sam
    Return To Monkey Island
    Hotline Miami
    Enter The Gungeon

    You can search for these and other games that are permitted on their website if you need to verify that they are valid.

    Whether just streaming…

    42 votes

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  2. Kill the Mill

    I find mill decks to be an abomination of the game. The entire strategy around them is based on avoiding to actually battle other players and instead force their game to end because they run out of cards. It's a very anti-magic style of play which I want nothing to do with. As a result, the massive resurgence of this format has made the game unbearable for me to play. For over 20 years I've always appreciated the strategy component of magic that allowed me to go head to head against other players in a chess match like a battle…

    44 votes

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  3. Historic Brawl without alchemy

    I'll go ahead and add my voice to all the people asking for dedicated alchemy-free matchmaking for all formats - especially brawl and historic brawl. The ability to repeatedly conjure cards out of thin air runs counter to the entire idea of a singleton, fixed-decksize format. Not to mention that the alchemy mechanics are just exceptionally unfun to deal with, especially when abused egregiously (i'm looking at you, crucias). Win or lose, I've never come out of a match against an alchemy-focused deck with a good taste in my mouth, so I - and many others - would appreciate the…

    21 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  4. Error during game, possibly caused by a loop, ending in a draw

    During a game, after a long period of inactivity by my opponent (without the timeout fuse triggering, which made me believe I had a connection problem), who had, right before this, played a long, looping sequence of abilities that made my system lag, I received a message stating that there was an error an that the game ended in a draw.
    I couldn’t tell if this was on my end, my opponent’s or the game itself, but I’m just submitting the log for your appreciation, just to be sure that the game ending on a draw was intended behaviour.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Pauper and Artisan formats

    Hello.
    Would it be possible to have more pauper and artisan formats?
    Like with each new set rolling in, a pauper or artisan event would be available for that set (or for couple latest sets).

    Not to mention I would really appreciate seeing those for all time, even as non-ranked plays.
    It's just fun to play those:)

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  6. Kicked out of game multiple times and lost match

    I was in a Cube Draft event and was kicked back to the event screen from my game multiple times. I had to restart the app to trigger rejoining and ended up running out of time and losing yesterday.

    I would appreciate a refund of coins for entry.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Mulligan smoothing does not properly account for 'X' CMC cards

    I'm aware that Arena has a 'smoothing' algorithm designed to reduce the chance of mulligans by giving players a better chance to have a starting hand containing the nearest number of lands to their CMC, but I've noticed that this doesn't properly account for 'X' CMC cards.

    I've been playing a simic ramp deck at my local game store for quite some time now and had been having no problems with starting hands (I'd mulligan in around half of the games I played, rarely more than once, but that seemed fairly normal), but when I replicated the deck on arena…

    8 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. in-game match log

    I really don't like using product suggestion for this, but whatever...

    We need an in-game match log that we can access during the match. It is not always obvious what has done what and being able to see the log without a 3rd party tool would be much appreciated.

    5 votes

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  9. How about a "Clean" Format without any Universes Beyond

    Universes beyond ruins Magic lore and immersion for me. As long as it was contained in secret lairs or non standart rotating products i didn't mind it, but facing half a year of franchised cashgrabs infalting standart makes me want to quit standart alongside arena on the spot. Universes Beyond is prepetually banned on our paper magic tables unless its a cosmetic only type card. The sets seem unnaturally pushed and the main reason for me to play magic for decades was the uniqie lore and contained universe. I would rather opt out of any format where they are alowed.…

    4 votes

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  10. Unable to redeem a wild card

    I am unable to redeem my last Mythic wild card. This is especially frustrating because I was exactly 4 short of my deck so I bought the bundle of 4 wild cards and now I am still unable to complete my deck. Any help would be appreciated, screen shots and log attached.

    4 votes

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  11. Petition for wildcard refund

    Dear support,

    Few days ago I crafted all the banned brawl cards cause i thought we will get wildcard refund for each of them. Didnt know that doesnt work for this format. So i basically lost 12 rare and 4 mythic wildcards. Can you please undo the action of crafting those cards on my account. Would really appreciate it. Thanks in advance.

    Kind regards,
    MIlos Bilanovic

    3 votes

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  12. Bug that prevented Quick Draft from being played!!!

    While I was playing a quick draft, I got an announcement that an update was available, so I updated. I was in the middle of picking, but after the update, I can't pick in the draft. I think this is because the update was in progress. At worst, I don't mind if the pick I made disappears, but I can't even withdraw, so I can't play the quick draft. I would appreciate this issue addressed as soon as possible.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Not Allowed to play chromatic cube event games

    Hi,

    I have a chromatic cube draft deck, and i haven't been allowed to finish my games with the deck, every time i try queue I get an error, even though there is still an hour left of the event to play the games. Would appreciate a refund for the event gold if that's ok as this has cost me the gold i need to do drafts for the new set. Thanks

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  14. Bug that prevented Quick Draft from being played

    While I was playing a quick draft, I got an announcement that an update was available, so I updated. I was in the middle of picking, but after the update, I can't pick in the draft. I think this is because the update was in progress. At worst, I don't mind if the pick I made disappears, but I can't even withdraw, so I can't play the quick draft. I would appreciate this issue addressed as soon as possible.

    3 votes

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  15. Ongoing "Wait for Server" Issue on MTG Arena Android Tablet Version

    Dear MTG Arena Support Team,

    I am writing to report an issue I have been consistently encountering while playing MTG Arena on my tablet. After every match, the system displays a "Wait for Server" message that does not disappear, preventing me from starting the next game.

    This issue severely disrupts my gameplay experience, and I am unable to proceed with further matches without restarting the application. I would appreciate your assistance in resolving this issue.

    My tablet is Lenovo TB-J607F
    Thank you for your support.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Achievements not recording

    There are two achievements I should have received over the last couple of days that have not triggered. The first was Test of Endurance, where I ended the game with exactly 50 life and had more prior to the end of the game. The second, which just happened, was All According to My Calculations, where I ended the game with 0 cards in my library and my opponent had 0 cards in their library at the start of their turn giving me the win. Neither of these matches were against Sparky or a direct challenge. These achievements that I didn't…

    3 votes

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  17. Unfair practices in your game

    I have noticed that when I am using certain game modes like single color, starter decks or especially jump in, making modifications to my deck I can use are suppressed. With jump in which I pay a fee for, I can edit the deck, but the changes are ignored in play. Yet the ones that play against me seem to be able to use whatever cards they want to. I limit how much I spend and do not enter other events often as I consider it like gambling which I avoid for obvious reasons. I play the free and lower…

    3 votes

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  18. World tree active, game auto passes.

    World tree is active and mana taps for any color in chromatic cube. Game auto-passed through a spell being played even though there was mana open to cast a counterspell. Resulted in a game loss. Would appreciate refund for issue.

    2 votes

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  19. Lifelink malfunction

    I used involuntary employment on a white creature that I attacked successfully with,with no blockers and didn't receive the health bonus and it caused me to lose the match. Any help is appreciated, thank you.

    4 votes

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  20. Event expiration date highlighting

    On April 21 I joined an OTJ Sealed BO1 event and decided to not play it immediately because I wanted first to try the OTJ limited in some Quick Draft event.
    As I always do when I start an event but I do not play it immediately I everyday checked the MTGA event showcase, in the homepage dashboard of the game, to see if the 48 hours countdown of the Sealed event showed up but it did not, neither did in the macrocategory of events "OTJ Limited events" where it usually appear. Beacause of that I was not in hurry…

    3 votes

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