MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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25 results found
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Mastery Pass reward bug
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters. I would appreciate a refund.
5 votes -
freeze
I'm playing MTGA on an Xperia smartphone. The game has frozen about three times in a row the moment I break a Raghavan Treasure Token. I'd appreciate it if you could fix this.
スマートフォン、Xperiaでプレーしています。ラガバンの宝物トークンを割った瞬間にフリーズすることが３回ほど続いています。修正をいただければ嬉しいです。6 votes -
Opponent ropes, warning message, attention please
Opponent ropes, warning message, when opponent finishes roping the options button disappears, music and animations "companion" still work but no other way to interact. Android tablet. Have repaired game files, 3 times now, can't play. Your attention would be appreciated.
5 votes -
Your game says I don't have a card I have been using for HUNDREDS of games
Yesterday I was using the deck listed below, no problem. Log on today, big problem. It's saying I don't own Kona, Rescue Beastie. When I put the same card in a standard deck it will work, but not in an alchemy deck. I'm unable to craft what it's saying I don't have which is even more frustrating so I'd appreciate a speedy reply.
6 Island
4 Omniscience
4 Breeding Pool
4 Kona, Rescue Beastie
2 Pool Resources
1 Indris, the Hydrostatic Surge
4 Bounce Off
1 Stock Up
4 Willowrush Verge
3 Dispelling Exhale
4 Marang River Regent
3 Roiling…6 votes -
Hello MTG Arena Support Team, Thank you very much for refunding the draft entry. I really appreciate the help and the quick support from yo
Hello MTG Arena Support Team,
Thank you very much for refunding the draft entry. I really appreciate the help and the quick support from your team.
I also wanted to ask if you have received similar reports from other Italian players who use a Telecom Italia Mobile (TIM) connection. In my case, the game currently works only when I play using a mobile hotspot, while the normal home connection seems to cause issues.
I’m curious to know if this is something affecting other TIM users in Italy as well, or if it might be specific to my setup.
Thanks again…
2 votes -
MTG Arena Unplayable on Xiaomi 13T Pro After TMNT Update – Unreadable Text, Lag, Freezes, Lost Progress
I’m playing on a Xiaomi 13T Pro running Xiaomi HyperOS 3.0.4.0. Since the TMNT update on Tuesday, MTG Arena has become effectively unplayable on my device. Text and numbers are replaced by unreadable square boxes, and inputs are severely delayed (for example, trying to play cards from my hand). This regularly results in the game freezing entirely or timing out, which directly causes avoidable losses.
This issue has been happening consistently since the update, and it has already made me miss multiple daily quests and ongoing progress/rewards. As someone who plays every day, this is extremely frustrating and has significantly…
5 votes -
Game crash
My game crashed at the end of game two of a match as I was attacking for lethal. I did not get credit for winning, nor did I get credit for winning game one or gain progress on my quests. It was very frustrating to not get credit for a long match. I would appreciate my account being compensated accordingly.
2 votes -
draft
Hello Wizards of the Coast Support Team,
I am writing to report a technical issue I experienced today, December 28th, 2024, between 6:00 PM and 7:00 PM (UTC-3).
While playing a Quick Draft match, the game client encountered a critical bug. I was in a winning position, simply waiting for the opponent to pass the turn to deliver the final blow, when the match was abruptly canceled/voided by the system.
As a result, I ended my Draft run with a record of 6 wins and 3 losses. Without this technical failure, I would have achieved the maximum 7 wins and…
2 votes -
Indestructible Bug
There is a bug in the game that has been present for over a year now.
there is a card named, Chittering Witch, it is a mono black (3b mana value) 2/2.
Its ability states, Pay 1B: sacrifice a creature: target creature get -2/-2 Until end of turn.
the issue is that this card will not kill creatures that have been granted indestructible with an instant speed spell and will not kill creatures that have already been dealt damage.
the thing is other creatures that have Indestructible natively Chittering Witch has no issue killing.
ex. Kotis she can and will…
2 votes -
Cards Showing Up Black
Cards showed up black in both deckbuilding, deck collection, and matches. Tried closing it, refreshing, reinstalling, etc. Would appreciate help on this matter :)
Kind Regards.
1 vote -
Deepchannel Duelist Trigger Targeting Self
During a Premier Draft. Opponent's Deep Channel Duelist triggered on end step targeting itself and my game froze, causing me to have to close and restart. Lost a whole turn because of It, likely cost me the game. Would appreciate getting my draft back. Playing on Android Pixel 8 Pro
1 vote -
Manaweft Sliver effect not stacking
Manaweft Sliver effect not stacking. While playing on the mobile app on an Apple device, I played two Manaweft Slivers and written on each Sliver it reads “Add one mana of any color” x2. Yet when I tap a Sliver, each Sliver only taps for one mana of the chosen color. I believe this to be a bug. Attached are some screen shots. Appreciate all you guys do, thank you for listening
1 vote -
The back button in deck details isn’t working
The title says it all. Others are experiencing the same thing so I’m sure you are aware of it and triage with keeping the platform operational has it low on the list to “fix.” Not going to complain. I appreciate the entertainment and my only gripe is with the product fatigue. I guess it could be worse.
1 vote -
Ban Katara, Waterbending Master and Wash Away
Ban Katara, Waterbending Master in Historic Brawl. Playing against decks with her as the commander make for the absolute worst play experience.
While you're at it, ban Wash Away. This card has made playing the format miserable since its release. Magic has the potential to be so great, but with cards like this around the experience is drastically worse.
I appreciated Brawl getting attention with the bans last year. Let's continue to make it a better format.
1 vote -
Unclear Gambling Odds - Please Update Your Support Documentation
I appreciate you have the start of a Reward Distribution page:
https://magic.wizards.com/en/mtgarena/drop-rates
Could you republish on The /drop-rate page to include what are the expected odds just of Special Guest (SPG) hits when you open MKM and OTJ packs.
Moving forward, please publish the isolated SPG drop chance. This is to fulfil your legal requirement to disclose the odds of gambling when opening up chance based packs (which can be purchased for money).
1 vote -
Give us more gold and more packs
Put more code cards in physical packs. Give us gold when we lose. Give us wildcards instead of random rares when we buy 10 packs. Just flat out give us more opportunities to get digital packs. Youre stifling creativity because people have to devote themselves to the deck they create with what they have. Why dont you treat arena like the pokemon tcg online? Make it easier to create multiple decks to try things out. I think new fans will appreciate this, because once Ninja Turtles gets released, I'm done with magic, and I've played since Alpha.
1 vote -
Art Options
If you open to view a set and a card has different versions you are not able to see the versions because it limits to the set only. Instead you have to search the card name to view all versions.
This is very annoying when you want to change the art of all card in a set, such as the avatar etc show screen shots or the mythical archive. If you don’t like the art you have to search card by card which is difficult when you don’t know which cards have different art options.
In general, every card should…1 vote -
Unable to access settings menu mid-match
When playing on mobile I am often unable to access the settings menu mid-match which prevents me from either conceding or toggling "Auto Order Triggered Abilities" on/off. Typically, the client will allow me to access the menu with no problems on my first (and occasionally second) match in a given session, but when I attempt to do so on subsequent matches the UI doesn't register the tap and/or opens my friends menu.
As I tend to play on mobile when I have limited time this creates a very inconvenient situation and has resulted in me simply closing the app mid…
1 vote -
Unlock Card Styles from Printings
I'm one of those sickos who likes playing with mismatched cards, and a feature I wish had been in the collection update is the option to mix and match styles, rather than having a style be locked to a specific printing of a card. Right now, there are two printings of each shock land on Arena, and numerous excellent styles, most of which are locked to the Guilds of Ravnica block printing and as such are mutually exclusive. I can't use the old border from the recent holiday sale in the same deck as the clue version or the planet…
1 vote -
A desperate plea to allow to delete old decks in bulk
PLEASE READ -We NEED a better way to delete multiple decks
I cannot stress enough how much we need a mass delete deck button. i have backlogs of trial and error decks i have no intention of going back to, and cleaning it up takes so much time! please just give us that one small feature. Honestly, i would even be happy with the confirmation pop-up to accept the Enter Key as 'confirm delete" at the moment deleting is so unoptimized, so clunky, takes forever to barely make a dent in the pile up. please. im begging you, whoever's out…
1 vote
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