MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
- or
241 results found
-
Game not rewarding packs and tokens it promises
The game says you get 3 packs + gems for winning 1 game, then 3 packs plus gems for game 2-7 but no matter how much you win it only rewards you the last milestone. Please can i get a refund or be awarded the missing packs/Gems?
1 vote -
End of Season "Reward" Twice. Result in De-rank
I logged in yesterday and saw my season reward package. My new rank for the start of the season was Silver 4. I played last night until gold. Today, I logged in and played until Gold 2 over lunch. At the end of the day, I logged in to play again and got a second season reward with blank packs and got de-ranked again to silver.
Can I go back to Gold 2 please?
19 votes -
Strixhaven Pack Reward
After I was done powered cube. I went to claim my reward and I got a strixhaven pack… I don’t think I was supposed to get a strixhaven pack before the release. I got too excited and already opened the pack. So I didn’t think to take a screenshot. But I have strixhaven cards in my collection before the official release.
1 vote -
Pre order packs
Over 24 hours after purchase, still missing all pre order packs and rewards. The single item received directly after purchase was the Ral sleeves. Nothing has been done to provide the packs nor reimburse the purchase. Nor has there been a statement or any information on this matter.
5 votes -
Didn't recieve gems as reward
After completing a draft I only got the packs I never got the gems as a rweard. That is 1600 gems missing.
After final loss going 5-3 I didn't get the gems from a powered cube draft.
Windows
Got packs but not gemsTo get the gem reward as well
1 vote -
Reward count not working
The daily win reward and killing opponent creatures reward is not working.
11 votes -
End of Season Reward and Rank Reset Error
Hi,
Yesterday, at the end of the season, I logged on to MTGA on my iPad. I was given my rewards correctly (6 packs +2K gold for getting plat in both limited and constructed), and was demoted to gold/silver. No surprises there.
Today, I logged in on my computer, and it gave me my season rewards again! This time, I was given 3 mystery packs, which had no cards in them, and demoted to bronze in both constructed and limited. Seems to have demoted me twice.
52 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes -
packs
there's a bug that doesn't give random amount of free packs to the new players, ive noticed this when a few days ago i made a friend of mine start playing arena, and when we were opening the packs together some of the alchemy packs were missing and all of the packs pre marche of the machine were missng too, they were missing in the mail. i looked it up and found some other people talking about the same issue, and some players even had almost all of their packs missing except for 2/3 sets so the number of missing …
1 vote -
Match and quest reward bug
No match and quest reward since this morning (EU).
21 votes -
alchemy packs not going towards golden packs
when purchasing edge of eternities alchemy packs in pack purchase screen the packs purchased dont go towards my count towards a golden pack
1 vote -
Seeded Cube Packs
Powered Cube packs shouldn't be seeded it feels like it takes a lot of the fun out of the draft and if there is a "power slot" with the power 9 and sol ring/mana crypt perhaps there are other slots...that's not what cube is about cube packs should be 100% random
2 votes -
Missing bonus packs
I had an animation pop up when logging in today to receive 3 SOS packs but they didn't show up. Then I went to the Messages section to see a new message where it said I could claim something, and it loaded another 3 packs and basic lands, but those didn't show up either.
I have 6 packs from the IRL prerelease bonus, but not the other 3+3 packs from the above.
(I don't know which category this most fits, chose UI.)
EDIT: Closed Arena and opened again, and there are 9 packs total now, vs 6 or 12. Idk…
1 vote -
Did not receive end of season rewards/packs
Did not receive end of season rewards. Initially I was shown what rewards would be given but after validation of my selection only A mostly blank screen appears and nothing was awarded
2 votes -
Ghost packs and ranked reset
Yesterday, when the May ranked season ended on MTGA, I received my rewards. Since I had finished in Mythic rank in both Limited and Constructed, I was demoted to Platinum. So far, so good. But today, when I logged into the game, I got a message saying my rank had been reset. I received the rewards again, but now the packs don't show which collection they're from, and when I open them, nothing happens. Then, on top of that, my rank dropped to Silver.
7 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
2 votes -
Can't open TMNT pre-release packs
I was able to open all of the packs I purchased as well as the three sent to everybody. However, the six packs I was supposed to get for pre-release remain locked, saying "available March 3, 2026
3 votes -
Alchemy 20 packs purchase error
On PC, steam version of the client, I purchased Alchemy 20 packs of strixhaven but got a purchase error, lost gold and no packs were added to my account
1 vote -
Packs deleted after update
2 through the omenpaths packed deleted after most recent update that added spiderman packs to MTG arena
1 vote -
cannot purchase packs
cannot purchase packs, I get on to 'claim' but then nothing happens after pressing the claim button, coins are not deducted and packs is not in the pack page. I tried with a mithic and a standard pack from Turtles serie. Not a big problem top me but a bit unexpected honestly.
I started playing online few days ago so I wanted to report this for a small contribution.
Buyacasha! :)1 vote
- Don't see your idea?