MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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Buying any pack in the store counts to golden pack
Many times I reconsider buying older packs due to the reward of golden packs. I think for Wizards buying only the standard set does not matter so much.
3 votes -
gem reward
When I opened packs that gave me gems, it did not increase my gem total. The same thing happened when I just got a reward of a card that was already in my collection, which should have also awarded gems.
5 votes -
Store/Packs
After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.
23 votes -
Season Rewards gave packs for the wrong set
July 2025 season rewards were stated to be EoE packs, according to the 28 July announcement. I have received Final Fantasy packs instead
1 vote -
Incorrect season rewards received
The ranking rewards are listed here, accessed on 8/31/2025: https://magic.wizards.com/en/news/mtg-arena/ranked-season
The text on 8/31/2025 reads as follows:
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Season Rewards
Players will receive their rewards for the August 2025 season at the start of the September 2025 ranked season (12:05 p.m. PT on August 31).You must have played at least one ranked game in the respective format to receive seasonal rewards.
Bronze Reward: 1 Edge of Eternities pack
Silver Reward: 1 Edge of Eternities pack + 500 gold
Gold Reward: 2 Edge of Eternities packs + 1,000 gold + Vote Out card…10 votes -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
14 votes -
No Mythic Rare wildcard reward
I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.
37 votes -
Prerelease packs missing
The packs from the lotr prerelease code I had waiting to open disappeared during the update. Please give them back.
20 votes -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
7 votes -
Exchange of Packs
Hi, I have a suggestion about packs which collection we have already compleated. I now that oppening such packs we got gems, but, instead or as option, I believe it would much more interesting if we could exchange these packs for ones of older collections. The experience of oppening a pack is very cool, and it would help us to compleate older collections.
5 votes -
Mastery Pass reward
Did not receive DSK mastery pass level 32 reward
27 votes -
Packs did not open when I selected "Open 10 Packs" but my available packs counts dropped by 10
Traded in 45,000 gold, received packs and bonus card. Opened 20 packs, no problem. Opened next 10 packs, took a while and flashed a pop-up that said "Ok". Tried it one more time, same issue. Noticed by count of available packs had gone down my 20. Checked my card collection, doesn't appear that I received any cards from those last 20 packs.
4 votes -
Missing Mythic Card Reward
Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.
79 votes -
Avatar packs
I updated and logged in to get my three packs of avatar and it was foundation packs instead of
2 votes -
Missing Edge of Eternities packs
Edge of Eternities packs disappeared while opening other packs. I opened my packs one at a time and halfway through they just all disappeared including my unopened mythic pack. Resetting the game doesn’t help and there are no new cards in my inventory suggesting they disappeared entirely.
7 votes -
No mythic card reward mastery pass
I've won the mastery pass mythic card reward but i've recieved an uncommon reward (groom's finery). Here is the log. Can I have a Mythic reward please?
20 votes -
Omenpath Packs
Playing on an Android Samsung Galaxy A52.
I purchased the Omenpath pre order bundle with the 50 Omenpath packs, 5 gold packs, and a couple of other items.
I was able to open the gold packs with no issues and then when I clicked on "open 10 packs" for the Omenpath packs it showed a black screen with the word "okay" in the middle of it.
I went back to see if I still had my packs and it still showed 50 packs so I didn't worry about it.
I decided to "open 10 packs" again…
1 vote -
Alchemy packs
EOE alchemy packs are not giving correct rare cards. I'm still missing rares from EOE alchemy and EOE standard. I just opened two packs, and received gems instead of rares. I should have received EOE alchemy rares, or if EOE alchemy set complete should have received EOE standard rares.
3 votes -
Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
missing
Missing cards from multi-pack reward (20 packs) I opened today. I had cards that I received through packs (EoE) that are not showing in my collection.
1 vote
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