MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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345 results found
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Tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared.
Title says it all, tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared. I should’ve screenshotted it but forgot to, I’m mainly submitting this because the fact I lost the pack and the gold ****** me off.
Running latest version of the app on iOS. Don’t know if the steps to reproduce will be helpful, but just purchase the Tarkir-pack in “Daily Deals” (if you dare), then try to open it.
1 vote -
Missing Mystic Pack
Playing on Galaxy Tablet. Just won Alchemy Game. This got me to the next step on the Mastery Track which happend to award me a standard pack. I did not go and open the Standard pack straight away. Wining the game also completed the daily Spells event and tipped my gold over the threshold to buy another pack. So I went to the store an purchased a Mythic Pack. After this I went to the Pack expecting to find two packs and open them. The was only to Basic pack to open, the one from the mastery track. The Mythic…
1 vote -
Mythic Rank Not Changing after Several Games
Playing via Steam client on Linux.
I am currently 5-0 in an ATLA premier draft.
After my first game my rank was #1512. After each game, up and including the one I just completed, it's still displayed as #1512.4 votes -
Wan Shi Tong, Librarian cannot be counter by Spell Snare
Wan Shi Tong, Librarian cannot be counter by Spell Snare.
Wan Shi Tong, Librarian has a mana cost of (X)(U(U). This should mean that the card has a converted mana cost of (2).
Spell Snare counters a spell with a converted mana cost of 2. However, several times during a game I played on 3/8/26, I should have been given the opportunity to cast my Spell Snare since there being nothing legally preventing me from countering my opponent's Wan Shi Tong, Librarian. However, I did not have the opportunity to cast it. This caused me to lose my match.1 vote -
Purchasing issue
None of my Product code redemptions or purchases through the store on both PC and mobile ever get sent to me directly. I always have to contact Customer Support and input tickets. Not once since I made my account have I had a straight forward Redemption/Purchase. The most recent was purchasing the two pre-release bundles for TMNT on Arena. Was told it was resolved and in the future to report bugs on this reporting page. It's been 8 days since "Solved" and no product was given and I have to wait another weekend for this team to respond....
1 vote -
Stuck on opening screen
Stuck on this screen for a few days now, tried reinstalling, Using vpn, unplugging LAN cable, and even used 3rd party apps to cleanly uninstall and reinstall the game.
Im using specs way above recommended for this game with a ryzen 7 7700x, 5060, and 32gb of ddr5 ram with my internet also running at 500mbps
3 votes -
Could Not See My Life Total and My Opponent Appearred in the Middle of the Battlefield
My opponent’s avatar appeared in the middle of the battlefield and I could not see my life total (see attached image)
Can I please get the 750 Gems I paid for this Quick Draft refunded?
Thank you,
Richard Black-
2 votes -
game freezes after completion of any game and i have to restart
after every game no matter what format i am playing the game freezes and i have to restart the application
2 votes -
vigilance on creatures out of no were
vigilance on creatures without it out of no were on both sides losing lots of xp from this please fix cant recreate because it happens with me at different times and other players never the same just keep seeing it and nothing giving the vigilance on either side i have a few cards that have vigilance but these only happen with one creature or a few at different time
1 vote -
Sparky is Back
I have been playing for well over a year now and completed the tutorial long ago, but despite this Sparky has started giving the 'What an adventure -- you're well on your way to becoming a great planeswalker' talk every time I go to the home screen from anywhere on my Android. I have tried repairing the files and there have now been at least two updates rolled out since this problem started and still nothing so I am making a post about it.
4 votes -
arena
I was playing in the All-Access Brawl Modified Metagame Challenge. My opponent cast a Witherbloom Command with the first and third modes, targeting themselves and my Siren Stormtamer. I sacrificed my Siren Stormtamer to counter the spell, but it still resolved, milling them for 3 and returning a land to their hand. Though a minor interaction, this interaction did contribute to me losing the game.
Now, I understand that, by sacrificing my Siren Stormtamer, it was no longer on the battlefield, but afaict the Witherbloom Command was still targeting a creature I controlled, as targets are announced on cast,…
1 vote -
time out for token triggers
There are a lot of posts stating that there is an issue when token doubling causes an exceptional amount of stack triggers.
I have a proposed solution in your coding:
You should treat any trigger that is
-a duplicate
-repeated more than 10 times in a row with no interceding trigger
-stacks on top of such a trigger
-the 250 token limit has been reachedThen, ask each player in succession of priority whether they want to break the "infinite loop triggers", acting as if they are infinite.
Give the players a "stop point" (i.e.- after how many triggers would…
3 votes -
Unable to access settings menu mid-match
When playing on mobile I am often unable to access the settings menu mid-match which prevents me from either conceding or toggling "Auto Order Triggered Abilities" on/off. Typically, the client will allow me to access the menu with no problems on my first (and occasionally second) match in a given session, but when I attempt to do so on subsequent matches the UI doesn't register the tap and/or opens my friends menu.
As I tend to play on mobile when I have limited time this creates a very inconvenient situation and has resulted in me simply closing the app mid…
1 vote -
Report of Possible Automatic Loss Error During Match – Ability Loop
Hello,
I would like to report a potential issue that occurred during a ranked match on MTG Arena.
During the game, my opponent had over 20,000 life, and we entered what appeared to be a deterministic loop involving two of my cards: Bloodthirsty Conqueror (Conquistador Sanguinário) and Starscape Cleric (Clériga do Firmamento).
The interaction created a continuous life-drain loop. There was no available response from my opponent, no triggered abilities pending on their side, and no replacement or prevention effects in play. The board state was stable, and the loop would inevitably reduce my opponent’s life total to zero.
At…
2 votes -
Sealed League
MTG Arena should add a sealed league. The participants would use gems/gold to enter like any sealed event. They'd be given six sealed packs to construct their deck. They would play the best of 3 rounds. Their record and deck would persist to next week, at which time, they will receive three additional packs to add to their sealed pool. They will play the best of three once again. Their record and pool of cards will persist to the next week. A league could be four weeks long and at the end prizes are rewarded based on your total win/lose…
1 vote -
Winter Achievements bugged
I built a deck containing over 20 elves while having the festive fighter title equipped and neither "Elfame Holiday" or "Decorated Duelist" counted progress off my first game.
It was a ranked pioneer game in which I won. Neither achievement specifies a mode beyond "Games against sparky nor direct challenge count"
I remember a similiar issue during the yargle event, but there were post about it being a known issue and I dont see any such post this time
0 votes -
Timeout AI caused my commander (Urza) to be exiled
On PC, due to my board state being rather large with multiple additional trigger cards, my timeouts got used up even though i was playing. When this happened, the AI took over to finish out my turn for me as quickly as possible. While digging via Urza's ability to find a counterspell to counter opponent's Farewell, timeout AI again took over, Farewell resolved, and the game did not give me an option to recall Urza to my command zone. It instead left it unsaveable in exile. While i understand that the game can't let me continue playing forever like i…
1 vote -
Neriv, Crackling Vanguard is not functioning correctly
I am playing arena on steam, on PC.
Neriv, Crackling Vanguard reads that you may play any cards exiled by their ability “during any turn you attacked with a commander.” I have a brawl deck with them as the commander, but I consistently find that if Neriv dies during that attack, those cards are not playable.
As far as I am aware, that clause regarding the cards’ playability should be in effect even if Neriv is dead, as long as Neriv attacked that turn—similar to other permanents that impulse draw and define when those cards may be played, which remains…
2 votes -
Mystic Reflection Killed my Commander?
My opponent's commander, Sub-Suna, was on the battlefield. They also had this equipment, Tarrian's Soul-Cleaver.
We both had non-legendary hydras on the board. I had arcane signet and As Foretold. They didn't have other enchantments and burned a few counterspells at that point before the turn where Mystic Reflection was used.It happened very quickly in terms of game speed. The opponent Cast Mystic Reflection in response to me trying to cast Atraxa. I didn't get any copy of any creatures and Atraxa was "killed" and I was given the choice to put her in the graveyard or in the…
1 vote -
Earthbending Completely bypasses Barrow-Blade
The card isn't interacting correctly with this ability.
1 vote
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