MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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947 results found
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Not getting mastery pass reward - twice!-FF
I should get a reward of a card after level 50. I just completed a level and got no reward. This happened to me once before. I just let it go. Now it happened again. So I wanted to report it. Completing a level is hard and a promised reward should be given.
1 vote -
archievement not working
I just rerolled a 500 gold daily quest into a 750 gold one but didn't get the archievement
1 vote -
Unable To Edit Deck In All-Access Brawl Metagame challenge
I entered and paid gold to access the new all-access brawl metagame; however, mid deck building process I had the misfortune of needing to get off my phone to do something else. When I returned to complete finishing my deck, there was no option for me to continue editing my deck, meaning that I am now stuck with a deck that can not play, and to add insult to injury, am now at a loss of 10k gold. I am able to hit “play” and load up into a queue; however, I am get stuck onto a screen that says…
1 vote -
Bought Pack, but Golden Pack meter did not advance
I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
Can you take a look and maybe fix it. Thanks17 votes -
demonic pact
Demonic Pact does not indicate which modes have already been chosen.
This is intentional behavior – the player is expected to remember which effects they've already used.
The card's mechanic relies on manual tracking, not automatic highlighting of selected options.
It's part of the challenge and risk of playing Demonic Pact.10 votes -
Sideboard incorrect in Pioneer Metagame Challenge
Submitted a deck that says Azorious bo3, that is a pioneer deck with a companion and 15 sideboard cards. I only see 6 sideboard cards.
2 votes -
Set Completionist II
Set Completionist II not giving me credit for completing the Final Fantasy set. Please fix this, I spent so many Rares and Mythics on this. My only thought is FF of the Ages is also required, and if so, then its very misleading... Yes, I have 4x of every card in the Final Fantasy set, but not FF Of the Ages.
21 votes -
Starter Deck Dual and Formats- Bug
I have completed all the deck challenges in the MTG ARENA Starter Deck Duel, but after the recent update this tutorial is stuck in the "resume" status on my home screen. There is nothing to resume, because the whole challenge is completed (already have all 10 decks), and therefore this flag will not clear.
In addition, I am not being able to access the others events and/or formats to play, like historic, draft, etc.
Sincerely7 votes -
Full Screen Issue
When changing the screen setting to full screen after completing any game mode the screen will come out of full screen mode and has to be selected again.
6 votes -
Did not receive experience for mastery
My experience points is stuck at 775, even after I won my daily. I was keeping an eye on it as i noticed it was stuck at 775
13 votes -
Complete 3 quick draft matches quest
I have the quest to complete 3 quick draft matches, I bought gems to complete it. I played the Quick Draft Aetherdrift event and played 5 matches before losing 3 times. I spent the rest of the gems on packs before I realized the quest was uncompleted.
62 votes -
Mastery Pass Dailies Not Working
I’m not receiving credit for completing the Mastery Pass dailies. This started yesterday and is continuing into today. I’ve tried playing in both Ranked and the bot without success. I’ve also tried different decks without success. I’m using an iPad Pro to play. I haven’t found any “work around” to be successful.
1 vote -
draft loss after victory
finished game with a victory in draft, immediately exited to find the victory did not register on the wins progression at the bottom of the screen, and I had instead been given my third loss.
14 votes -
Server issues
Prioritize server-related issues. Fix refresh issues when temporarily losing connection to the server (higher than stated planeswalker loyalty, lands remaining untapped, dead creatures remaining on the field, spell stuck in stack display, etc. ). Buy new, more efficient servers, and recruit developers. Feasible given this year's record profits.
16 votes -
cant cast instants
When opponent controls and cast your spells you are not given an opportunity to react and cast your own instances to counter. If you have instant in hand you are able to cast the game should always pause to give you the opportunity to cast it.
14 votes -
March 31 BLB pack deal did not progress golden pack
I bought a BLB pack in the Daily Deals store for 10% off (900 gold) and it did not advance my golden pack progress. I was at 6/10 packs prior, and am still at 6/10 packs, even after reloading Arena.
15 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
74 votes -
Speed Magic mode
The amount of time given to AFK/troll players is too long. In this mode you would have 10 seconds to complete your turn before auto passing to opponent.
5 votes -
MTGA.exe is not responding
The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:
MTGA.exe is not responding
I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
I've also updated my drivers and tried the solutions mentioned in the known issues.21 votes -
tutorial bugs not placing cards
As I go to place down cards in the tutorials, mainly the third and fourth, the cards just stay enlarged as they are just before they shrink to be played. This has happened on both my windows laptop as well as the mobile version, and this bug stops me from completing the tutorials by stopping some card effects from resolving forcing me to be locked in limbo mid game.
12 votes
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