MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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9614 results found
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New Way Forward
New Way Forward didn't trigger ward, couldn't be countered with hexproof from snakeskin veil (I was not given the opportunity).
1 vote -
Ragost doesn't lose abilities
Ragost doesn't lose all of its abilities when enchanted with Unable to Scream. It still turns artifacts into Foods. The same bug happens with Ygra. Please fix this bug! It's been around for many months and has been reported multiple times.
1 vote -
Game Unplayable after June 3rd update
After being forced to update earlier today, the game is unplayable and seems to be missing images. I'm playing on Android and had no issues before today's update
6 votes -
Sanctum of Calm Waters froze game
Sanctum of Calm Waters bugged out and froze the game.
1 vote -
Timer countdown when I can’t do anything
I am not completely sure how, but I was holding down on cards to read them during a phase change, and my own timer started counting down. Annoyingly, though, I was unable to trigger any effects or pass/resolve. I was just stuck sitting there with my counter counting down when I should have been able to resolve an opponent’s effects or resolve the phase. Because of this, I received a loss in the event when it was still a close match.Platform: IOS
1 vote -
Gameplay stall/crash
Playing on iOS When I start a game at any given point between passing priority it freezes. Restarting the app will cause it to start the game again but with a broken background or may not allow me back in the game at all I am not having network issues and I have already performed a clean install. This happens in every game I start
1 vote -
No Fleem cosmetic
I am writing regarding a missing cosmetic item (“Fleem”) on my MTG Arena account.
I preordered the Mastery Package well before the preorder deadline and opened 10 packs. However, after logging into MTG Arena, the Fleem cosmetic was not added to my account and does not appear in my collection or cosmetics inventory.
I have already checked my Inbox, Collection (including “Not Collected” filters), restarted the client, and logged out/in, but the item is still missing.
Could you please verify my account entitlement for the Mastery Package preorder and grant the Fleem cosmetic if it was not correctly applied?
Thank you for your assistance.
Best regards,
I am writing regarding a missing cosmetic item (“Fleem”) on my MTG Arena account.
I preordered the Mastery Package well before the preorder deadline and opened 10 packs. However, after logging into MTG Arena, the Fleem cosmetic was not added to my account and does not appear in my collection or cosmetics inventory.
I have already checked my Inbox, Collection (including “Not Collected” filters), restarted the client, and logged out/in, but the item is still missing.
Could you please verify my account entitlement for the Mastery Package preorder and grant the Fleem cosmetic if it was not correctly applied?
Thank…
1 vote -
Reusable Wildcard Slots (and how they would increase profit)
The proposal: Offer a single reusable wildcard slot per deck that can stand in for any card without consuming a regular wildcard.
Why it's good for the game:
- Players can experiment with one card freely, increasing deck variety.
- The wildcard slot will allow players to deviate from metadecks without a fear of wasting wildcards, increasing game variety by reducing the amount of exactly identical decks.Why it's good for profit:
- When sold as a one-time-purchase account upgrade it will reach a large group of players who would otherwise be reluctant to spend money on temporary or consumable content.
- Allowing players to try out cards before they craft them will make it easier for player to spend their wildcards rather than hoarding them, which should eventually increase wildcard sales.Possible implementations:
- Sell it as a one-time-purchase account upgrade, possibly as part of a bundle. As mentioned before, this would appeal to a lot of players why are currently not spending any money on the game.
- Add it as a temporary upgrade to the mastery pass. This will incentivize players to buy the mastery pass early, instead of waiting (and potentially not buying) until they fully unlocked it.
- Give it to everyone for free (One can hope 🙂)I'm not a marketing expert, and I'm probably shouting into a void here, but I just wanted to vent this idea.
The proposal: Offer a single reusable wildcard slot per deck that can stand in for any card without consuming a regular wildcard.
Why it's good for the game:
- Players can experiment with one card freely, increasing deck variety.
- The wildcard slot will allow players to deviate from metadecks without a fear of wasting wildcards, increasing game variety by reducing the amount of exactly identical decks.Why it's good for profit:
- When sold as a one-time-purchase account upgrade it will reach a large group of players who would otherwise be reluctant to spend money on temporary or consumable…1 vote -
Save deckbuilding piles
When deckbuilding, it often makes sense to organize your deck into piles that aren’t based on mana value. While the current UI allows this, the pile arrangement always resets to mana value when you leave the deck editor, making this feature mostly useless. It would be extremely useful if the chosen pile ordering were saved with the deck.
1 vote -
Card style purchase
I purchased the basic land card styles available on 26 Dec but they do not appear in my collection. I tried restarting and repairing game files. Thank you!
1 vote -
Unable to purchase 20,000 Gem Pack
I am getting a “duplicate” error message whenever I try to purchase the 20,000 Gem or 40,000 Gem pack. This only happens for these specific packs. Is there a limit of how many times this pack is purchasable?
This is on Android OS, tried using 2 different devices (Samsung Tab S7 and Moto Razer Ultra.
1 vote -
Non ranked
Even non ranked is rigged…this game is insufferable. Why am I still constantly getting paired up vs spot removal and control?! Arena has gotten Way worse and the people who suffer the most are the avg players.
1 vote -
T60pro tablet mtg arena crash
OS
Android 15Screen size
13.4 in
Data storage
256 GBResolution
1080pRam memory
8 GBProc. speed
2.2 GHzProcessor
T7280
Proc. brand
UnisocNative resolution
1200x1920Graphic card
Mali -G57 1core(850MHz GPU)
Ram memory type
DDR4I attempted install and it installs, but will not fully open. It immediately crashes before displaying anything. I can select icon and it begins to zoom into app like a transition to fullscreen, but crashes before any images.
1 vote -
It stopped adding ***** counters to my opponent when im useing toxrill and he had nothing to counter them
My opponent was using a phyrexian preitor deck and he had me strapped down, and my only salvation was getting the last few ***** counters on a couple of his creatures but the ***** counters just stopped adding after a certain point and there was nothing on the board to prevent it. I feel like I got robbed because I could've done better if he lost his creatures that I needed him to loose but instead he just kept bringing more creatures out and I kept going down hill
2 votes -
My previous data will not be resumed, and I will start from the tutorial.
This is a bug on the PC version.
When I log in again, I have to start over from the beginning.
My previous data will not be resumed, and I will start from the tutorial.2 votes -
Please ensure event grace periods do not overlap with maintenance.
Thank you for always providing such enjoyable experiences.
I participated in the DRT Quick Draft right at the deadline, only for maintenance to start immediately afterward, preventing me from playing the game.
When event transitions coincide with maintenance, I request consideration such as advancing the Quick Draft end time accordingly.
3 votes -
vivi
When using Agatha's Soul Cauldron to apply Vivi's ability to another card it reads: Add X mana in any combination of {U} and/or {R}, where X is Vivi Ornitier’s power. Activate only during your turn and only once each turn.
However, this ability applies even if Vivi is not on the field despite specifically stating that it is VIVI's power not THIS CREATURES POWER.
Additionally, abilities granted by Agatha's soul cauldron should cap at 1 copy not per exiled card. These two abilities are often used together for game breaking effect.3 votes -
Store purchase freezes
Purchase of Pack Bundle or EoE after initial scene freezes on "waiting for server" on Mac
4 votes -
purchase problem
Could you please just fix the store?
It's been months since I've been able to buy something via Paypal and the problem is still not resolved.4 votes -
ウェルカムパックの購入のバグ
ウェルカムパックを購入したが決済完了してるのに反映されない
三回試したが同じ結果だった2 votes
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