MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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frozen draft
Client frozen during ranked draft.
Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.
13 votes -
Unable to play on the android app.
The app crashes every time I try to play a match. The only way around this is to select recently played to play a match. Still can't select a deck, I have to use the last one before the bug
2 votes -
An error occurred. Please restart or exit the application
I am unable to log in. I get this error when starting the client.
An error occurred. Please restart or exit the application9 votes -
Unable to cast Shoot the Sheriff on non-outlaw creature (could only target tokens)
Standard quick play Bo1 - tried casting shoot the sheriff on my darkstar augar to not die. would not allow me to select any targets other than tokens even though no creatures were outlaws.
6 votes -
Songcrafter Mage Harmonize Bug
Songcrafter Mage is bugged when giving Harmonize to a card with bargain, you are unable to cast the card if you have something on the board that can be bargained, it doesn't let you submit 0 for the may trigger.
16 votes -
Unable to purchase items in the store
About 99% of the time, I have to reboot Arena to purchase anything from the store. However, today even rebooting Arena and rebooting my Mac computer doesn't work. I would like to get the Avatar Pass Bundle before the offer ends, but I get a "Waiting for Server" error whenever I try to buy it. Thank you.
2 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
22 votes -
Unable to use all cards available to me in certain circumstances.
Unable to access all my cards when I’ve reached a certain amount.
On my iOS phone, once you reach a certain number of cards in your hand, or you’re able cast spells from exile/your graveyard etc. then you can’t select all of your cards as they become off- screen and unelectable.
This is obviously an issue as you can’t cast all spells you’re allowed to. A recent issue I’ve just experienced from playing Emet as well however is that I’d flipped him and could play spells from my grave and had too many cards I could play so my actual…1 vote -
LET ME SHUFFLE THE ELECTRONIC CARDS
HACKS INCLUDE:
Cutting off one color of land on the field while filling players hands with same color they don't have (JUST ONE LAND)
LET US SHUFFLE THE CARDS!4 votes -
Unable to install/path bug
I have E and C drives on my computer. When I launch the installer, it asks for the installation language, but there are no other options. After selecting it, it immediately displays the error "invalid drive D" and closes.
1 vote -
Crash and unable to return
During a Cube Draft match, the game crashed less than 5 seconds before I was about to win. When I tried to return, I got stuck on an update screen for a long time and couldn’t rejoin the match until it had already been counted as a loss.
Could you please review the match and help restore the win or refund the entry?
The evidences are attached.
1 vote -
Unable to view certain Cards
Several cards that I’m trying to add to my deck are not showing up even after triple checking my filters. Some of these are cards like Nightscape Familiar and Veyran, Voice of duality. I’ve asked around and people say that theses are on mtg arena, but I can’t find them even for a timeless deck.
1 vote -
Unable to cast Strategic Betrayal
I had the mana to cast strategic betrayal in a match, the application wouln't let me cast the sorcery even though it was the proper phase and I had the mana. I would have won the match, but because I coudn't use my removal spell I lost. This lasted for multiple rounds.
3 votes -
Unable to take Game Action
at around 10:45 today during a premier draft, arena stopped allowing me to take game actions, though i could see my opponents highlights so the game wasn’t frozen, i checked my internet connection and it was strong. arena made me skip my turn, which resulted in me losing the game, which resulted in my draft event ending and wasting my gems, thank you for your help resolving the issue!
1 vote -
Client Crashed during draft match
Client crashed during a Quick Draft, rendering me unable to play my turn, and resulting in a match loss. Is there a way to reverse the loss so I can play the full Draft? Thanks!
10 votes -
Bug: Can't equip more than 9 phrase emotes.
The bug that causes stock phrases to count against number of phrase emotes you can equip is apparently back. Can only equip 9 phrases. Please fix. I didn't spend time and resources to be unable to use what I gathered.
16 votes -
Impossible to get collection
Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.
Tried all possible solutions listed in the troubleshooting section and nothing worked.
10 votes -
Android Black Screen
Since yesterday's update I am unable to launch Arena on my Android phone. It worked fine Tuesday and no longer works. On launching the app I am stuck at a black screen. I tried fully uninstalling/reinstalling the app. After reinstalling, I was able to log in, but then it just got stuck on the black screen again.
19 votes -
Lightwheel enhancements
i was unable to cast lightwheel enhancements from my graveyard. due to this i lost multiple games in my draft. please refund me what i paid for the draft
9 votes -
Unable to Take Game Action
at around 10:45am yesterday during a premier draft, arena stopped allowing me to take game actions, though i could see my opponents highlights so the game wasn’t frozen, i checked my internet connection and it was strong. arena made me skip my turn, which resulted in me losing the game, which resulted in my draft event ending and wasting my gems, thank you for your help resolving the issue!
1 vote
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