MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1866 results found
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matchmaking
Matchmaking in Ranked mode constantly pairs you several tiers above where you are currently playing; I'm playing on Platinum tier 4 yet I am constantly paired up against Diamond tier players. Like I get it if I've ranked up that far consistently but I have literally made it to diamond one time... I'm an okay player but this just makes getting a couple wins to get rewards take hours and ultimately not rewarding or fun.
19 votes -
Card freezing on screen
Cards are freezing on screen and im unable to play and also anothee problem card now showing the text
8 votes -
frozen draft
Client frozen during ranked draft.
Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.
13 votes -
Arena stuck on Initializing localization database
Reproduction steps:
1. Open Epic Games Launcher
2. Open Arena
3. Log InPlatform: Mac M1, macOS Monterey 12.3.1
Results: The app is stuck on "Initializing localization database". The three dots are animated. After several minutes (10-15), the "Reconnect" popup shows up. Whenever the app is reopened, the same results occur, causing the user to be unable to enter the app.
33 votes -
Not giving priority
Game not giving priority.
My opponent target a creature of mine with the triggered ability of 2 tokens permanents ETB. Me having a spell in hand to repond to that target, the game did not give me prioriy.
5 votes -
Unable to cast Overlord of the Balemurk that was exiled with Season of the Bold
I cast Season of the Bold exiling Overlord of the Balemurk. Next turn with sufficient mana up I tried casting the Overlord but I got stuck because Arena prompted me to select normal cast or impending but did not show me the two options.
9 votes -
Unable to play on the android app.
The app crashes every time I try to play a match. The only way around this is to select recently played to play a match. Still can't select a deck, I have to use the last one before the bug
2 votes -
An error occurred. Please restart or exit the application
I am unable to log in. I get this error when starting the client.
An error occurred. Please restart or exit the application9 votes -
9 lives familiar. Stays on my opponents battlefield when using a card to give them control of target creature until end of turn.
Nine lives familiar. Stays under Opponents control when using a card to give them control of target creature until end of turn.
Essentially, while nine lives familiar was under their control. They sacrificed it using the ability of an artefact, so. It ended up back in my graveyard, however, when Nine Lives familiar ability triggered. It returned to their control instead of mine. I was able to use urborg repossession as a workaround When it went to my graveyard again. That was definitely a little confusing, kind of funny and a little bit annoying. please fix when you can I…
1 vote -
Faerie Fencing Not Targeting Creature
I recently played a game where my Faerie Fencing couldn’t target an Angel creature. I couldn’t find a single card on the field that would prohibit this. This resulted in loss of board control and concession.
1 vote -
Report afk players
I would like to be able to report players who go afk when they lose. It happens way too often that when it’s very clear I’m going to win, opponents say Good Game and don’t concede but go afk. I have to wait out multiple time fusers, it’s just bm.
16 votes -
Songcrafter Mage Harmonize Bug
Songcrafter Mage is bugged when giving Harmonize to a card with bargain, you are unable to cast the card if you have something on the board that can be bargained, it doesn't let you submit 0 for the may trigger.
16 votes -
Unable to purchase items in the store
About 99% of the time, I have to reboot Arena to purchase anything from the store. However, today even rebooting Arena and rebooting my Mac computer doesn't work. I would like to get the Avatar Pass Bundle before the offer ends, but I get a "Waiting for Server" error whenever I try to buy it. Thank you.
2 votes -
Fabled Passage Crashes Game on Android
On Android OS, if either player plays Fabled Passage, the game crashes until Fabled Passage is no longer in the battlefield.
6 votes -
More players/multiplayer
Add the 2v2 mode or 1v1v1v1 like it was in Duels of the planeswalkers. In 2013 or 2014. It was fun and I would like to play with my friend vs other two players.
Please listen to community give them what they want its not that hard......14 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
22 votes -
Renewal egg
Renewal egg was empty when I opened it :'(
Please shoot another one into my account if possible as I was excited for the ****** contents inside of that egg!
I didn't think to take a screenshot as I thought maybe a newer player gets nothing...?
11 votes -
Unable to use all cards available to me in certain circumstances.
Unable to access all my cards when I’ve reached a certain amount.
On my iOS phone, once you reach a certain number of cards in your hand, or you’re able cast spells from exile/your graveyard etc. then you can’t select all of your cards as they become off- screen and unelectable.
This is obviously an issue as you can’t cast all spells you’re allowed to. A recent issue I’ve just experienced from playing Emet as well however is that I’d flipped him and could play spells from my grave and had too many cards I could play so my actual…1 vote -
Provide an eternal format for MTGA
I am not opposed to Alchemy or Historic being a unique digital only format, but an eternal format where cards are unchanged needs to be implemented on Arena. Pioneer and/or Modern being the most logical. It could even be another unique format (Pioneer plus fetch lands because shuffling isn’t an issue in digital) like Historic was prior to the digital only cards. But consistency with paper cards and allowing cards to live on post-standard rotation is something that a significant portion of the player base wants, and I believe is necessary for the long-term health of MTGA.
48 votes -
songcrafter mage and torch the tower
My board state is Lands and a Ancient Cornucopia. I cast Songcrafter Mag(cornucopia trigger gain 3), it enters I target my torch the tower. From there on I do not have any options or prompts to cast the spell with out bargin, it forces me to cast with bargin sacrificing my cornucopia.
10 votes
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