MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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Fleem
Same as everyone else, completed Omenpath Traditional Draft event, as well as purchased the Mastery Pass, and did not receive any of the Fleem Rewards
33 votes -
Cards removed from sealed pool
Just entered the sealed arena direct challenge for EoE. It showed me the rares/mythics that i opened (2 archenemy charm, frigate, mightform harmonizer, the mythic white angel, and i believe the boros shock land) but when i got to deck building 4/6 rares were removed.
There is no way I only opened 2 rares in y packs of sealed. This will likely ruin my sealed run, which is horrible especially for a premium event like Arena Direct. Im ****** i payed $70 to buy in just to get screwed by a rigged client. I dont think ill ever play arena…
7 votes -
Golden pack progression
On November 24th at around 11:20 PM, I purchased 10 regular packs of “Avatar: The Last Airbender” using gold in MTG Arena and then opened a Golden Pack. However, from the Golden Pack, I received only one card from the current latest Standard set, “Avatar: The Last Airbender.”
To confirm, I made the same purchase again and opened a second Golden Pack, but once again I received only one card from “Avatar: The Last Airbender.”
Normally, a Golden Pack should always contain at least two cards from the current latest Standard set, “Avatar: The Last Airbender.” However, in both of…1 vote -
Midweek Magic Individual Card Rewards Not Legal in Alchemy
The Midweek Magic win ICRs should be alchemy-legal, but we are receiving cards that rotated out of alchemy when EOE released.
10 votes -
Missing card text and numbers
PC bug- after updating, uninstalling, and reinstalling, card names are missing, along with card types, creature power and toughness, and amount of gold rewarded for completing quests.
41 votes -
Two bugs - rewards tracking error followed by incorrect rules interaction
Playing on PC (Steam launcher)
First game, playing my mono green deck, my win was not recorded toward my daily wins and the green spells I cast were not counted toward the relevant quest.
Second game, I cast Innkeeper's Talent, and opponent cast Long River's Pull in response. Innkeeper's talent is an enchantment, and Long River's Pull says "counter creature spell". Obviously, that shouldn't work, but my spell was countered anyway. But at least my win and green spells I had cast counted toward reward progress that time.
Attempted to attach log, but there was a nondescript error when I…
1 vote -
Single Player Rewards
Single Player Rewards
I am having a great time playing Magic Arena, especially in a busy life when it's harder to spend the time attending/playing Magic the Gathering in person.
I prefer playing single-player and against the computer (making it possible to put the game on pause because life is busy, etc.) so I would prefer that rewards (Daily Rewards, Battle Pass etc.) also could be earned in single-player mode against bots too.
Thank you for listening.2 votes -
Avatar Jump In Decks
Jump in deck loaded the lands for my second pack, not cards. I used 2 jump-in tokens, and both of them spit out decks similar to the picture below.
29 votes -
No Fleem...
Hello! Thank you for a fun event!
I am also missing Fleem cosmetics after pre-ordering the mastery pass and opening much more than 10 Through the Omenpaths packs before the deadline.
Thank you in advance!1 vote -
Complaint
Hello, id like to complain about your daily deals in the store. I'd recommend removing or specifying more clearly you buy all for one single bar towards a gold pack. I assumed by the wording it was one per so you buy useless commons not actual packs and save 100 gold, I assumed thats how it worked by the wording and am now 8.1k gold short and will no longer use your predatory shop.
2 votes -
Fleem
Have not received my Fleem cosmetic after opening preordered OM1 packs.
0 votes -
Bug with the Collection Tracker
4 Rare and 2 Mythics are not possible to find in the Packs and figure as not part of the Expansion in the Profile. As you can see it figure like i've the complete collection still if i've not collected theese 6 cards in 4x, i confirm that the 1x of theese cards are made with crafting and not found in the packs. Maybe is becouse in the collection we can see that the goal is 240 Rare and 80 Mythics ( 60 1x and 20 1x) but Bloomburrow have 64 Rare ( so 256 4x) and 22 Mythics…
3 votes -
victory but didnt count for the 0/15 standard wins
hi i got a victory when a standard player conceded, but when i went back to the home page it still shows 0/15 standard wins for the reward (250 coins and 25 xp)
1 vote -
Did not recieve a new packet in Jump In
I entered a jump in event, hoping to earn some new cards from aether drift, however, in my first selection of packs, all of the packets are ones I've already selected. This is a bug and not intended behavior.
5 votes -
EOE Mastery Orbs Wrong Texture
I own the Premium Mastery pass at level 51. Upon completing my game, the rewards screen showed, showing the card style I gained, and a mastery orb. This orb did not look like the black hole, as I assume it should, but instead was a baby blue color.
Steps to reproduce: Be at level 50 or 51, (the bug was observed both times) and gain XP until you level up. Then observe the rewards screen.
Platform: Steam, Windows 11
Actual results: Reward is not showing EOE mastery orb, rather a blue one
Expected results: Reward shows the EOE…
1 vote -
Kicked out of draft, didn't get rewards
I entered an EoE draft. Made the draft, played first two games. When I was tried to keep going, the event disappeared and I never got the rewards, nor any sort of reimbursement for the draft itself. I would like to either get put back in the same state of the event or get my draft token back. TIA!
4 votes -
Lost out on rewards due to bug not recording game Win and “you don’t give out rewards” is garbage.
When a customer loses out on a reward, item, etc. due to a failing on the part of your game and not of their own, your policy should be to compensate the player for that problem with your game and not be “we don’t give out gold, wild cards…”
As a player, my time can be sporadic at times and it is rather troublesome to 1) not receive a quick turnaround (such as with limited duration events) and 2) be punished for failings on your game’s side that cause results to not be recorded.
In this instance, my opponent…
1 vote -
Sparky's Challange disappeared after 2 wins
I'm a new player, after winning the second battle of Sparky's challenge, I didn't get the reward for that battle, and the Sparky's challange event completely disappeared, both from the main screen and the Events tab (Play->Events), and Sparky commented that now I'm ready for the Starter Deck Duel. I'm really disappointed, because I wanted to try out all 3 event decks and get all the event rewards.
4 votes -
Kicked from event
Kicked from historic event, only had 1 loss and if gave me my reward for only for wins when I didn’t lose out of event. I’d like to have my gems refunded for that event
1 vote -
Card Style not showing up in game
I received the Foundations Ajani's Pridemate Card Style as a reward from a recent Midweek Magic Event. However, after applying the card style to my deck, it is not showing up in game. This problem does not happen with other card styles I own for Ajani's Pridemate, only for the Foundations Card Style version. See attached screenshots and capture log. Please advise.
2 votes
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