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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1945 results found

  1. MTGA Stalls out when loading a new match and when the timer runs out completely.

    Just got back on to finish wins for the day. Joined the Starter Deck league with WG (which worked earlier today).

    When loading into a new game it doesn't show any 'my/opponent's turn' UI, it just stalls out until timer starts then runs out and then stalls there too. Exited the first try, entered a second, where "Waiting for Opponent" started almost immediately when it usually only starts when I'm matched up with someone. ~10 secs later I'm matched up, but the same thing happens. Currently still there with stalled timer (pic 4).

    Pics supplied, 3 of the first and…

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. When playing in a challenge, the deck image is displayed

    auto transration
    The UI specifications for direct matches have changed, but when you play in a challenge, your deck image will be displayed.
    This is fine if it's just casual play, but it's problematic to have it displayed in competitive events as well.
    This is because it shows your key cards and the cards you've put in, giving your opponent some room to guess your deck.
    In real card games, the only information your opponent knows is the sleeves and the number of cards in your deck (excluding generals and companions).
    Furthermore, the deck image used on the Arena screen…

    10 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. Goose sound

    The creature card "Golden Goose" makes a bird of prey sound when it enters the battlefield. It should sound like a goose. I would love it honked like a goose.

    Attached is a photo of a goose eating a bucket of mayonnaise.

    147 votes

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    Done  ·  14 comments  ·  Gameplay  ·  Admin →
  4. Specialize Brawl Issues

    When picking a Brawl commander in MTG Arena with the 'Specialize' keyword, it no longer gives you the prompt to pick the secondary color (instead just defaulting to the mono-color of the base card). Brawl decks that already exist with dual-color specialize commanders still seem to work, but new decks can no longer be created.

    3 votes

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  5. Matches are starting in a stuck state.

    PvP matches are not starting correctly.
    Game loads battlefield but does not proceed to mulligan or turn priority.
    This happens on PC and mobile.
    Matches vs bot work normally.
    Opponent timer runs out and nothing happens.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Game will not allow neither opponent or myself to choose a hand and start the game

    In the initial phase of choosing our hands, neither opponent or myself seem to be able to move past the "choose hand" or "mulligan" phase, and the enemy timer for them to make their decision gets stuck at the final countdown phase, and I am not able to start any of my games.

    16 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Companions Missing

    All my companions are missing when I try to make a new deck.

    160 votes

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  8. “Unable to Login Authentication failed Timeout”

    Have gone down every troubleshooting rabbit hole I have control over - this is happening from different networks, different devices, but from the same account - friend's account is fine

    Looking at the logs, I'm not sure if I'm seeing a cached reattempt at connecting to the same front door? Either way, there are multiple posts on Reddit and here that are having similar account-bound issues.

    277 votes

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  9. Game freezing after playing card

    Game freezes after playing a card. Sits like it is waiting for me to hit thr resolve button that doesn't exist. Then times out and I lose due to timeout.

    94 votes

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    29 comments  ·  Gameplay  ·  Admin →
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  10. Sparky wont go away

    Sparky came back about a 2 updates ago and it wont go away and there is no option to turn it off. I completed the tutorials years ago, there is no reason for this feature to turn itself back on.

    122 votes

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  11. sparky wont go away

    Same problem as some others, Sparky is stuck on the same part where she tells me good job im on my way to becoming a great planeswalker, and that I have a quest.

    45 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Triggers/Interactions that cause a card to display on the right side of the screen cause Denial of Service

    Prior to the rollout of the TMNT set/scenery, this was not an issue.
    What happens:
    A card will cause the opposing player to interact with the board/game somehow. For example, a card will cause the opposing player to mill two cards. The card will display on the right side of the screen, which is correct behavior: it's showing me what the player is supposed to do. The problem is this state of the game does not progress. I cannot tell if it's something that is actively being exploited by the opposing player or if it's a lag/race condition of some…

    8 votes

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  13. Spark Tutorial announcment repetition.

    How to report a bug
    1. Give us the steps to reproduce the bug.
    Open the game on main menu

    1.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC

    2.   Enter the actual results you’re experiencing
      

      Every time I return to the main menu wisp keeps telling me im well on my way to becoming a great planeswalker. It's rather annoying. I've completed the tutorial and the skip tut button has gone from my account menu.

    3.   Enter the expected results of the feature
      

      Not to have the spark tut wisp creature repeat itself after I've already completed the…

    59 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  14. Bloom Tender is a mythic but needs an rare wildcard to craft :/

    To craft an Bloom Tender u need a Rare Wildcard even tough it´s a Mythic - this cant be right :P

    cheers and ty

    5 votes

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  15. A large number of Badgermole cubs forces a draw when casting a spell

    1.   Give us the steps to reproduce the bug
      

      a. Have 4 Badgermole cubs, 3 earthbent lands (swamp, forest, island), and one normal land.
      b. Cast Doppelgang for X=4, targeting 2 cubs and 2 lands (at least 1 of them a swamp).
      c. Resolve the 8 Badgermole cubs onto 8 of the newly copied lands, leaving 1 swamp not Earthbent.
      d. Cast a Valgavoth from your hand.

    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      Steam

    3.   Enter the actual results you’re experiencing
      

      The game will flash "WARNING: Please take a different action or the game will end in…

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. "What an adventure!" Bug

    that weird light thing keeps popping up every time I hit home, it tells me “What an adventure!” You're well on your way to being a great plainswalker" “You've got a quest! If you complete it, you'll get a reward.” “click here to play a game.”

    if you click on it then it opens up the web client and direct you to https://www.boxlunch.com/pop-culture/shop-by-license/avatar-the-last-airbender/?cm_mmc=WEB-_-EXT-_-PRS-_-MAGIC

    Is this a scam and why is it showing up after every single time I arrive at the menu? ie: every time after a game

    32 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  17. game freezes randomly, was on token sacrafice but now its a plethora of game actions that freeze

    use to freeze on token sac, now its just any random sac. I've literally made a mono green deck with no token generation to try and play a game and its still persisting.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  18. game is frozen inside Omniscience draft and also froze inside a ranked historic B3 match

    game is frozen inside Omniscience draft and also froze inside a ranked historic B3 match right before

    6 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  19. Game freezes when opponent plays a map token

    Every time an opponent casts a map token the game state freezes. I have to start the app over. This has been an issue since the last update.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Game crashes on Android before dies trigger

    During a game, whenever a creature dying causes a trigger, the game freezes on Android and I can not keep playing. Issue is reproducible.

    23 votes

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MTG Arena Bugs & Product Suggestions

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