MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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6170 results found
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Brawl matchmaking
Request fix to the Brawl matchmaking system or a notice to the player-base that you have no intention of ever fixing it.
The last update from the addition of aetherdrift to MTG Arena, has drastically altered the previous matchmaking balance and has still not been fixed. Prior to the patch, the matchmaking was still not great but was tolerable enough with hopes that it might be actually be tuned better in the future. Its been almost a month since this became an issue and its still in a practically unplayable state with matches being one sided.
The silence on…
9 votes -
App is crashing a lot since last update
Hey MTGA development team. Since your last update, the game is crashing a lot. It already happened in different parts, homepage, deck editor and mainly during battles. The game just close out of nothing. I have and updated android version on a Samsung Galaxy S10.
20 votes -
Shuffler
Please fix your shuffler. I've tried and tried again to tell you this but i should not be beating statistical odds every single day. I shouldn't be seeing over half my mana base in the top 20 cards of my deck when I only run 20-21 lands. On such a consistent basis. And my opponents see a 3- full playset of their liliana of the veil in their top 12. It just doesn't seem like the shuffler is programed to randomize your deck at all. But either forces your win or loss.
14 votes -
Got Kicked from a game
II was just playing a game in a draft league when i randomly got kicked from the game. Just minding my own business and suddenly got the waiting for server screen and then was back in the lobby. It was very odd
12 votes -
A permanent opt-out feature for the in-game "did you have fun" survey
Hello MTGA players and devs,
The in-game "did you have fun" question shows up a lot more recently, typically once every three to five games. There's a skip button for those of us that don't want to answer, but then a few games later it just asks us again.
Would it be possible to get a more permanent skipping feature? Some kind of checkmark in the game settings where we can opt out of being asked?
Kind regards,
Daniel
37 votes -
Got 20 gems instead of a rare
I opened a Kal pack and I received 20 gems instead of a rare. I don’t have the entire Kal rare collection.
14 votes -
Draft stuck on "Waiting for other players to pass a draft pack..."
Have been stuck on Pack 1 Pick 8 for 20 minutes, still on "Waiting on other players to pass the draft pack..."
Presumably the draft is happening without me as the packs are moving their way around the group, but I haven't been able to pick a card for 20 minutes. I imagine soon it'll be done with the draft and I'll have a random collection of cards that were picked for me (and the 8 I did pick). Annoying as I was happy about how the draft was going so far...
Could I at least please have my draft…
61 votes -
Provide a Alchemy free Historic Brawl option
Either create another queue for Historic Brawl that is free from Alchemy cards, or allow a filter on the screen to only match with opponents that don't run alchemy cards.
It's fine to have digital only cards, but put respect that some of your players would prefer not to run into them.
18 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
11 votes -
Sportsmanship and leaving a losing game by timing out
Once it is apparent that a game is hopeless for one player, most players are civil and either concede, or quickly play through their turns to bring the game to an end.
But, I've experienced enough players that just walk away from their computer and let the game finish by timing out, that I've taken the time to write this note.
It is an awful game play experience watching the opponent's timer count down for 3+ minutes. Particularly when it is obvious they are not looking at how they could win (checking card text, looking the graveyards, etc.) and are…
34 votes -
Match resulted in a Draw despite winning
Game is calling draw just before final blows and match ends
I have reported this before with no results or feed back.
68 votes -
Loss registered without a match played
During arena decathlon event 3 I hit cancel to stop queueing and the event registered a loss. As a result I did not get to play the full number of matches allotted to me. I would like a refund of the 2k gold entry fee.
17 votes -
Game suddenly ended with "GreError" and a forced draw
In the middle of a game, after some series of normal-seeming actions, the game suddenly stopped with a server error reading "GreError" (I assume meaning a game rules engine error?) and a forced draw from the server. (The pop-up itself said "Result: Draw", implying that the server had handed out that result after the GRE error.)
The client continued operating normally as if the match had been drawn (i.e., it showed the "Draw" result, allowed me to inspect the battlefield, returned to the home screen normally, etc.), but the match was obviously immediately stopped by this. (Thankfully a random unranked…14 votes -
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
26 votes -
Screen resolution change when entering or leaving a match
Hi folks,
since the release of the new edtion, my game leaves the full screen mode everytime i left or enter the main screen before or after a match. The full screen setting remains if i go to the store or the deck builder, but with every match it goes to the basic size (i have a wide screen monitor). It uncheck the setting.
Attached is a log file but i don´t see anything that have to do with screen resolutions.
14 votes -
Add a mode "quick game" with VERY low timers
Add a mode "quick game" with VERY low timers
13 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
14 votes -
game froze a moment then kicked me out of a game and gave me a loss
playing best of 1 game froze a moment then booted me to home screen and gave me a loss in ranked best of 1
6 votes -
Will wizards ever address the rigged gameplay?
Seems to me like the blatantly rigged system is making them just enough money to where they don't actually give a **** about their player base. The greed of wizards ever since hasbro took over their company has been obvious and shamefully sad. A company that once cared what its entire player base thought and would try as hard as they could to make the game playable and enjoyable is long gone, a true shame that this company has fallen so far into the dumpster fire that is todays gaming industry.
3 votes -
Spark bot talking every time i end a match
Spark bot keeps repeating the same thing every time I log in or complete a match and there's no way to to shut it off. Needs to be removed.
12 votes
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