MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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606 results found
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Rank not changing
Rank has not been changing since EoE release. Using both Android and PC.
1 vote -
Rank won’t update
My ranking won’t update and in game my rank is unranked for an unknown reason
1 vote -
Ranked bug
I gain no ranked progress, its stuck at unranked. Ive played a lot of ranked games none of which i gained progress for.
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Screenshot_2023-04-12-01-10-49-77_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 1072 KB -
Screenshot_2023-04-12-01-10-42-64_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 1290 KB -
rthhtrtrhtrhtrhrtyhrth.JPG 405 KB -
image_2022-07-30_005511493.png 275 KB -
image_2021-09-22_010829.png 583 KB -
image_2021-09-22_010829.png 583 KB -
Log20210919_140345.log 110 KB
68 votes -
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life gain
I play hope in brawl estheim, hope has a life tracker when on the battlefield but recently the traker is stuck at one no matter how much life is gained, it is also at 1 if no life is gained during that turn. The effect still works and mills the correct amount cards.
- play hope on first with no life that turn or check the card in the commander spot, all will show 1 if no life has been gained
- playing on pc
- just a visual indicator of how much life was gain always shows 1
- the…
3 votes -
Unable to rank up this season
At the beginning of this season, I checked my ranking but just saw last season’s end ranking with an exclamation mark over it. I don’t gain ranks in ranked matches now. (Username and User number removed for privacy)
1 vote -
Wrong rank up reward
After latest update my rank up reward changed from the current booster (final fantasy set) to an outdated one (foundations)
1 vote -
Standard BO3 wins do not increase rank
Won multiple Standard BO3 but did not rank up at all.
1 vote -
Wick with Lifelink doesn't gain life with activated ability
Giving Wick, the Whorled Mind lifelink (via a lifelink counter by Nezumi Prowler) and then activating his ability to fling a snail and draw cards, I did not gain life when Wick dealt the damage. The result I expected is that you would deal damage, draw cards, and gain life equal to the rat's power because it says that he deals the damage himself.
3 votes -
Limited rank stuck at bronze tier zero
I have won a lot of games in limited draft events but my rank is still bronze tier zero, it never changes
1 vote -
Mythic Rank Not Changing after Several Games
Playing via Steam client on Linux.
I am currently 5-0 in an ATLA premier draft.
After my first game my rank was #1512. After each game, up and including the one I just completed, it's still displayed as #1512.2 votes -
Game says I can't lose my rank badge until the end of the season, but each time I lose too many matches, I do lose rank badge.
The game gives hints and notes before a match, and one was that I cannot lose a rank badge after obtaining it, until season ends. But I keep losing rank every time I lose a match.
2 votes -
Bug: Ranking up not working
I am playing on PC and after winning three battles in "standard ranked" my rank wont go up.
Loading screen appears after battle "waiting for server" and rank progression does not load up.
I closed and started the client again, but did not solve the problem.
Log attached.
72 votes -
Not leveling up
Did not gain any rank after winning in Powered Cube Draft best of 1. It took away one tick as if I lost, but I had won the game. Playing on mobile iPhone.
1 vote -
Lost rank on a win
Lost rank on a win in EoE Premium Draft.
I noticed the pip disappear after my last win, but I think it happened on my previous win as well. I started the draft Plat IV with 2 pips, and I'm 3-0 currently in the draft, but somehow dropped to one Plat IV one pip.
How is this even possible??
1 vote -
Gain Life / Token Deck causes "Draw" issues
I have a Ocelot Cat and Ajani and a few other double token + gain life cards when a creature enters. If i get too many of these in play, the auto-resolver eventually time-outs and says I have to do another action, but I can't b/c the gain life and add counters isn't resolved. If I get this message 2x, the game ends in a draw.
While i know it is overkill to have 50 25/25 creatures, etc, when I get this combo, I shouldn't automatically lose.
1 vote -
Cant use Vivi's ability once you gain control if him
Step 1. Oponent's turn, opponent has Vivi Ornitier, with some counters on it. Lets say 3.
Step 2. Opponent uses Vivi's ability, casts some spells
Step 3. My Turn, I cast Zidane, Tantalus Thief, take control of Vivi
Step 4. I cannot activate vivi's ability to gain manaExpected Behavior: that I can activate ability to gain mana.
1 vote -
Ennemy gain life instead of loose it
last match on quick draft EOE, ennemy has 2 life remainning, wrap from graveyard timeline culler for 1 black mana and 2 life. Ennemy gain 2 life.
Also draw half of my mana from my deck (half blue, half black) only black mana came out.
1 vote -
Separate Rank ladders/ Rewards
All formats should have separate ranked ladders for players to climb. Each format takes its own skills and knowledge. Where your game knowledge is in one, is not necessarily where you are in another and it gives players something else to do when they hit their peak rank. You don't give us enough to do anyways; we complete our weekly wins in a single day. At the very least let us choose which card styles we want as a reward like a "card style" wild card Instead of giving us something random that we may never ever use.…
1 vote -
BUG IN THE RANK PROGRESSION THAT BECOMES REGRESSION
After i WIN in the Draft Event, the system shows REGRESSION of the Rank instead of Progression. It happened multiple times already, more than once, i went from DIA 3 with 4 stacks to DIA 3 with 3 stacks after a win and so on
1 vote -
not diminishingseason rank is unfun for multiple reasons
season rank is a main criterion for selecting my opponent.
When it does not diminish for a loss i am paired with opponents that are not at my capability. This is not proper swiss pairing.
I might have changed to a new unfamiliar deck.
My opponent is incentiviced to concede before the first turn, because the oppening hand is not up to standards and the season rank is not dimished for this avoidable loss.
This results in time spend waiting for another game as this game ended before it started. This can take more than a minute.
Playing with non-optimal…1 vote
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