MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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823 results found
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PayPal challenge isn't working
There is a bug with the confirm you are human screen in PayPal, it doesn't matter wich challenge I try, if I reload or if I submit feedback, it won't advance from that screen.
I'm in the store trying to buy the 3.400 gems pack2 votes -
Network Error
Network Error while going to the final stage on Color Challenge. Cannot finish any challenge.
13 votes -
Unable to Sideboard
During best of three constructed in Standard, I'm completely unable to sideboard on either PC or iOS. Closing and restarting the client does nothing. When trying to add cards, they flicker, but are not added to the deck. using the +/- to add/remove additional copies doesn't work either and triggers and error when trying to submit.
21 votes -
Unable to reconnect
I am unable to log in to game just shows me the connection lost screen and I click reconnect but, will not connect.
8 votes -
Can't sideboard in standard metagame challenge
I was 4-0 in the metagame challenge, and would easily won my last match, but I lost because there is a bug that don't allow me to sideboard. I was with a RW tokens needing to put my hasters to win a game against a mill deck, and I couldn't get out my sunfalls. really, I lost at least 4 hours playing this tournament to lose like that.
23 votes -
Network Error Unable to join event
Getting "Network Error Unable to join event. Please try again later." for every match I try to play. I have uninstalled once already and there is no change.
39 votes -
Unable to Login -> Timeout
Since today, I am unable to Login. Neither on my phone nor on my PC.
The error message just says Timeout. After a while, "Waiting for the Server" starts spinning...
And yes, internet connection is available for both!
The PC version is actually on GeforceNow. The Phone version is on my Android Device.
24 votes -
Unable To Edit Deck In All-Access Brawl Metagame challenge
I entered and paid gold to access the new all-access brawl metagame; however, mid deck building process I had the misfortune of needing to get off my phone to do something else. When I returned to complete finishing my deck, there was no option for me to continue editing my deck, meaning that I am now stuck with a deck that can not play, and to add insult to injury, am now at a loss of 10k gold. I am able to hit “play” and load up into a queue; however, I am get stuck onto a screen that says…
1 vote -
Unable to join event
Joined premier draft. Upon trying to join queue, i get "network error: unable to join event. please try again later." Persists after restart and reinstall
11 votes -
Unable to join Premier Draft
Put 1500 gems on premier draft and when trying to join queue i get "network error: unable to join event".
Please fix or refund or fix and refund!
14 votes -
Unable to play Instants on my opponents turn
I'm unable to cast instants or flashed spells during my opponents turns.
22 votes -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
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mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
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Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
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Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB
533 votes -
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Sparky's Challenge & Starter deck duel won't end
Sparky's challenge and starter deck duel still say "in progress" even though I have won 3 times
7 votes -
unable to get collection
When I start the client, after 1 minute of loading, I get the error: "Network Error: Unable to get collection." I get the same error on both Windows and Android.
9 votes -
Unable to join premier draft
I keep getting locked into "Network Error: Unable to join event" for Premier draft. Now, I can't play anymore.
Then, I tried to submit this bug and got a 404 error.
14 votes -
Background is the same color as the collected color in the deck screen
You can't see how many copies of a card you have, because it's the same color as the background.
The background in the deck building screen needs to change to a different color theme. I suggest blue, gray, or black.
See the attached image. How many copies of this card do I have, can you tell at a glance?
11 votes -
Can't progress in "Sparky's Challenge"
New player here. Every time I beat Sparky in "Sparky's Challenge", I don't make any progress in this quest - I don't get any rewards and I'm still stuck on "0/1 Win". I've used two different decks and beaten her four times now. If this is user error on my part, please tell me how to progress in this quest - thanks!
5 votes -
Direct Friend Challenge Forced Draw programming NEEDS TO GO AWAY!!!!
Direct Friend Challenge Forced Draw programming NEEDS TO GO AWAY!!!!
Add settings option to disable excessive animations.
Stack all identical ability triggers and activate simultaneously instead of one at a time.I'm FED THE F*** UP with your garbage programming robbing me of a match victory.
8 votes -
Quick draft challenge reward not working
- How to reproduce (most likely this is the cause): I have started a Quick draft for Aetherdrift about a month ago using the quick draft token you get for starting but I just played one match and then didnt open arena for a week or so. That means the event ended with me having only 0:1. There was also no rewards collection message, no nothing. After that I played two Final Fantasy drafts, one 4:3, the other 7:1. But the challenge for "playing 3 quick draft matches" is still at 1/3. So just start a quick draft with this challenge…
2 votes -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
20 votes
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