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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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3202 results found

  1. CANNOT CONNECT TO SERVER

    When I load the game it goes through the beginning garbage with the blue screen. Then it goes to a black screen with a circle that says connecting to the server and it never connects to the server. It just sits there. I've uninstalled the game and reinstalled everything. Cleared the cache, etc, etc, etc. I shouldn't have to jump through hoops to play your game man. Never had these issues until Friday. Cleared the game Dad in cash downloaded 4 gigs of data got into the game and here we are again the next day doing the same thing…

    3 votes

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  2. Turn ended early after playing Earth Crystal

    I had played an Earth Crystal, which lowers the casting cost of all green spells by one colorless. I still had one untapped dual red/green land remaining, and I had a spell which was reduced from one green+one colorless to one green. I should have been able to play that card before my turn ended, but I was not able to.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Ride The Shoopuf bug

    When the person just added one land to the battlefield, the ride the shoopuf suddenly took all the land on the battlefield and added that many +1/+1 counters on a target creature. the target creature gained to be +18 in just 2 turns. the enchantment didn't come earlier.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  4. Match starts but client remains on Starting Match screen

    MTG Arena freezes during matchmaking and fails to display an already-started match

    Platform: Windows 11
    CPU: Intel Core i7-10750H
    RAM: 16 GB
    GPU: NVIDIA GeForce GTX 1650 Ti

    I am experiencing severe performance and client freezing issues in MTG Arena.

    Symptoms

    • MTG Arena frequently becomes temporarily unresponsive and Windows displays “Not Responding.”
    • This happens even when most other applications are closed.
    • CPU, memory, and disk usage on the PC do not appear to be saturated when the freezes occur.
    • When starting a match, MTGA generates unusually high network traffic.

      • Around 15 Mbps after selecting “Play.”
      • Around 20–21 Mbps after selecting…
    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Rules don't apply

    In my last game, I had an instant in my hand and was waiting to play it in response to a removal spell. When the time came, for no apparent reason, I was unable to cast it. This is a violation of the game’s rules.

    I hold you responsible for this issue and I want to be compensated with a Ranked point and in-game rewards as if I had won the game. I am attaching a screenshot as proof.

    My opponent had nothing that should have prevented me from casting the instant. I believe the game itself prevented me from…

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. error after crashing during sideboarding

    crashed during side boarding, after reloading can get a weird screen, talking about resting my cosmetics but it didn't lead anywhere. tried poking around to see if I could get to the SB screen but couldn't do anything. eventually it let me in to the match from timing out in sideboard.

    on a lighter note is there anyway to spend 5 gold on something having your gold total off permanently is a bit annoying lol. (example 10005g instead of 10000g)

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Unable to use force of negation to counter a counterspell? (another force of negation)

    For whatever reason, there is a glitch in the game where you are unable to use counterspells in certain situations. This has happened to me TWICE now in ranked matches. The first time, was against a mono green deck when my opponent tried to cast a one cost creature that taps for mana on turn two. The second time, just happened when I tried to play taferi, towards the end of the game, and I was unable to play it for it's 0 cost ability, even though my opponent didn't have anything to prevent counterspells, and was immediatly able to…

    1 vote

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    3 comments  ·  Gameplay  ·  Admin →
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  8. Unable to select cards in sideboard during sideboarding

    While trying to sideboard, clicking on cards in my sideboard did nothing. Sometimes if I clicked in the right spot instead it would set stops on my opponent's turn. I could click on some cards in my sideboard but not others. Fiddling with the card filters eventually allowed me to select certain sideboard cards but then the client disconnected and reconnected and it was showing me my MD but no cards in my sideboard. Clicking on anything, including the done button, did nothing. See attached screenshot.

    After game 2 the same issues appeared during sideboarding, though I was able to…

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Alchemy pack didn't count towards gold pack

    I bought older Alchemy packs, if I remember right Murder at Karlov Manor and Dominaria United but unfortunately they did not count for the golden pack reward. A few weeks ago older packs e.g. Duskmorn counted.
    3 Final Fantasy Packs (Standard Pack) counted as well. Is this a bug? Can I not buy older Alchemy packs for the Golden Pack progression?

    Thank you for your help in advance.

    Many thanks!

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Whenever I claim coins won, it does not add them to my total. Over 3,000 tokens already lost due to this issue.

    Whenever I claim coins won, it does not add them to my total. Over 3,000 tokens already lost due to this issue.

    3 votes

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  11. An opponent attacked with a creature that had both Deathtouch and Trample. I declared an Indestructible creature as a blocker. The system al

    An opponent attacked with a creature that had both Deathtouch and Trample. I declared an Indestructible creature as a blocker. The system allowed the attacker to assign only 1 damage to my blocker (treating it as lethal damage due to Deathtouch) and trampled the remaining damage to my life total, despite my blocker being Indestructible.

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  12. Glorybringer Would not exert

    In the power cube, evoked a fury targeting a manifested card and an abhorrent oculus. Assigned 2 dmg to each killing the manifested card and marking 2 dmg onto oculus, then cast a glorybringer and attack. There was no option to exert the glorybringer as it attacked to deal 4 to the oculus and kill it. My gloybringer could not trade up with the oculus for the rest of the game causing me to lose.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Critical French Translation Error on "Old Fat Spider Can't See Me"

    In step 2 in english text: "prevent all damage that would be dealt by up to one target creature..." become in french "prévenez toutes les blessures qui devraient être infligées à..." Consequences, The French text states the opposite of the official rule.

    3 votes

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  14. Unable to Take Action During Turn

    While playing I was unable to select an action. Auto-pay, all attack were unresponsive. My card to cast was frozen and did not resolve.

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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  15. Aven Interrupter Not Plotting Correctly

    When a card is plotted it has to be played at sorcery speed on a future turn. It always worked until the Reality Fracture update, now plotting is functioning like airbending which makes Aven Interrupter MUCH worse.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Bringer of last gift Bug

    Bringer of last gift copied with superior Spider-Man. It was not cast, it entered as a copy but still had its effect resolve as if it was cast. I also did not get my creatures back from the second effect.

    2 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  17. Unable to block

    Client prevented me from selecting creatures to block in Hobbit limited. No abilities were activated or spells cast that would prevent blocking. Incident caused a timeout and eventual loss of game. Attempted to restart client while issue occurred but could not select blockers.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. troop of ponies bug

    Playing Arena direct, tried to defend a 2/2 Amass with Troop of Ponies, then use 2 of 3 available mana to sacrifice it for lands. Lost a paid game because of it.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. Welcome Deck Duels Event not Showing Rewards

    The cards intended as rewards for victories are not being awarded at the end of the duel... No reward is being given.

    If that is the case and they are added to the collection, there is a display bug because the cards are not appearing on the screen.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  20. 1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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