MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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245 results found
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10 mythic packs
I purchased a mythic rare 10 pack and and didn't get a gold pack with it and this isn't the first time either
2 votes -
Daily reward not counting the spells I've used so far, tried a new one also not counting anything!
Daily rewards say I need to do 30 black/green spells. I justed played a game with a mono black deck and still the counter says no, it should say something like 8 or 9 by now. I took a new reward as the previous one (it was 20 green/red spells) also wasn't counting anything...
14 votes -
no pack from events standard
i miss my reward pack from my two win in standard event and the 75 gems, ty for your attention.
1 vote -
Lorwyn Eclipsed Mastery Pass bug
Mastery pass rewards bug - The three packs granted from the 4th level that was supposed to be Lorwyn Eclipsed came out as three Edge of Eternities packs instead.
9 votes -
Didn't Receive Rewards in Lorwyn Premier Draft
I finished a Lorwyn Premier Draft with 7 wins and one loss, playing a Merfolk deck, but I didn't receive the reward of 2200 gems and 6 booster packs. Evidence of this is that I still have 4720 gems. Could you please help me receive the rewards? This is very frustrating. My account is "Julio Gandra#13121". I'm in Brazil, and I finished the seventh victory about 9h35PM (Brazilian time).
1 vote -
Lorwyn Mastery pack containing wrong cards
Bought the Mastery pass for Lorwyn Eclipsed, received what looked like 3 Lorwyn Eclipsed packs (granted for level 4), but they contained cards from Edge of eternities instead???
23 votes -
Incorrect mastery pass rewards
Received wrong packs from mastery pass level 4, got 3 EoE pack instead of lorwyn ones.
8 votes -
It's not possible to get Escape Tunnel from TMNT packs
I've opened 100 TMNT packs and have zero copies of Escape Tunnel despite it being listed as a card in the set. It seems to me this card should either not be counted as part of the set completion, or it should be possible to draw.
1 vote -
Mastery Pass Rewards/Bug
I'm level 7 in the mastery pass, and I just bought it. The three packs granted from the 4th level that was supposed to be Lorwyn Eclipsed came out as three Edge of Eternities packs instead.
6 votes -
Entered sealed event with no packs and no ability to resign
Entered a sealed event and the game glitched. On multiple phones and my computer, when I enter the event, it's in a bad state. I'm in the event but was never given packs, and I can't resign to try joining again. It's totally Borked 😞
1 vote -
Lorwyn Mastery Pass with the worng rewards
The rewards form the Lorwyn Mastery Pass are wrong. I just received 3 booster packs from Edges of Eternities instead of 3 Lorwyn boosters from the Mastery Pass where shoud be Lorwyn. There is somo sort of bug going on.
12 votes -
Avatar selection appears after season reward details
I'm using steam to run MTGA on PC.
Steps to reproduce the bug :
1. Go to profile
2. Open the avatar selection
3. Come back to profile using the arrow
4. Click on the season reward details
5. Come back to the profile using the arrow
Expected result :
We are brought back to the profile page.
Experienced result :
We are brought back to the avartar selection page.1 vote -
wrong pack in mastery pass
I got 3 Edge of Eternity packs from the mastery pass, but the picture showed pictures of Lorwyn packs. Is there a way to get the packs swapped to Lorwyn instead?
2 votes -
Reward Track Bug
I received the bonus EXP from the winter event, but did not receive the Lv 46 pack I should have with it.
1 vote -
Cosmetics selection menu reappears after seasonal reward menu
I'm using Steam on my PC.
To reproduce the bug :
1.Go to profile page
2. Click on any of the cosmetics selection menu on the bottom rigth (Titles, Emotes, Card Sleeves, Compagnons, Avatars)
3. Go back to the profile page using the arrow
4. Check on the seasonal reward for constructed or for Limited or your set completion using the menus on the left
5. Go back to the profile page using the arrowExpected outcome : we are brougth back to the profile page
Experienced outcome : we are brought back to the last visited cosmetic menu1 vote -
Traditional Cube Draft rewards are displayed incorrectly in-client
I have won three matches in Traditional Cube Draft a number of times recently, and I realized that the in-game description of rewards lists three cube prize packs and two other packs. In reality, you get two cube prize packs and three other packs. I assume a cube prize pack is more valuable than a regular pack, so this error is misleading about the value of entering the draft.
Will you be providing the missing cube prize packs to each player for each 3-win draft they completed?
1 vote -
Lorwyn Eclipsed Mastery Pass Gave WRONG REWARDS
MASTERY PASS GIVES WRONG REWARDS.
In addition to level 4 giving 3 packs of EoE. When boosting 22 Levels to 26 it shows I was supposed to receive 4011 packs of Lorwyn Eclipsed and 603 packs of EoE along with 1200 gems. In my screenshots I DID NOT receive the correct amount of gems or packs as advertised. I only received 600 gems and the amount of the packs are completely messed up. I have messaged customer support for a WEEK with no resolution and this is unacceptable.
1 vote -
Pack opening error
I've just received 3 Lorwyn Eclipsed Alchemy packs in my mailbox (new set released today) and encountered an error while opening one : just got an empty error with no text and "OK" button.
When I check my inventory, I only got 2 rares and 4 uncos from this alchemy set (equivalent of 2 packs) and no pack left to open. One of the packs just disappeared!1 vote -
MTGA Lorwyn Sealed Seeded Packs incorrectly seeded
I received Trystan Clallous cultivator in my Kithkin seeded sealed pack as a Kithkin card. You can see in the attached image that it is labeled as GW when the card is not only an Elf, but also GB. There are additional cards labeled as kithkin that are not kithkin, but only in similar colors.
3 votes -
During the Jump-In event, packs that I have not selected are not appearing.
ECL発売時のジャンプインイベントにおいて、私が選んだことがないパックは出現しません。そして、何度も選択したことがある限られた種類のパックのみ出現します。
私は、以前、同様の報告をして、そのとき、お詫びのゴールドをいただきました。
ECL hatsubai-ji no janpuin'ibento ni oite, watashi ga eranda koto ga nai pakku wa shutsugen shimasen. Soshite, nando mo sentaku shita koto ga aru kagira reta shurui no pakku nomi shutsugen shimasu. Watashi wa, izen, dōyō no hōkoku o shite, sono toki, owabi no gōrudo o itadakimashita. Watashi wa kore ijō gōrudo o hitsuyō to shimasen'node, jōki no fuguai ga kaizen sa reru koto o negaimasu.
157
During the Jump-In event at the time of the ECL release, packs that I have never selected do not appear. Only a limited number of packs that I have selected multiple…1 vote
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