MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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Bug with sealed draft gems/packs
I’m having issues with receiving gems/packs after wins for sealed avatar event. I’ve gotten 3 wins so I should have won multiple packs and gems but haven’t. This is for IOS
3 votes -
Didn't get Fleem cosmetics after purchasing 10 OM1 packs and Mastery Pass
Didn't get Fleem cosmetics after purchasing 10 OM1 packs and Mastery Pass
6 votes -
Bug Report: Clicking store, packs, decks, and other things cause program to freeze or crash.
Using PC/Windows 10. When selecting store, packs, or decks, or attempting to play certain games, game either freezes with "waiting for the server" and frozen ring or blank screen, or game crashes.
30 votes -
Mastery Pass Reward (2 Mythic cards) not received
Mastery Pass Reward for level 9 (2 Mythic cards) not received
4 votes -
TLA cards don’t appear from Golden Packs.
After opening eleven Golden Packs, no TLA cards appeared; all selections were drawn from past boosters instead.
Since I already own all rares from the past boosters, they were converted into Gems.
Because this differs from the previous description and does not match the expected benefit, I request that TLA be included in the Golden Pack selection and that the eleven Golden Packs be refunded.I don’t mind if the Gems and cards I received from the eleven Golden Packs are removed upon the refund.
2 votes -
Mastery pass reward level 49
Mastery pass level 49 did not give me mythic card reward. I received a common card :/. Please advise
2 votes -
Foundation packs and duplicate processing
I am writing to express my concern regarding the pack opening feature in the Foundation set.
I opened a large number of packs, hoping to get some of the rare cards I was missing. However, most of the rare cards I received were converted into Gems.
Upon contacting your support team, I was told that the issue was due to the following reasons:
Some reprinted cards from previous sets are not available in the Foundation packs.
If all cards other than these unavailable reprints are already in my collection, the game will automatically convert them into Gems.
Unfortunately,…
2 votes -
missing packs and foundaation dupplicate protection bugs
I did buy 9 foundation packs and when I opened the 6th one I get a 20gem with message "I have all rares of foundation" but I am missing +100 rares
I did exit arena and post it on reddit
when I reconnect arena my last 3 foundation packs are missing/losthttps://www.reddit.com/r/MagicArena/comments/1pwujjp/foundation_packs_not_duplicate_protected/
2 votes -
Wrong rank up reward
After latest update my rank up reward changed from the current booster (final fantasy set) to an outdated one (foundations)
1 vote -
Didn't receive Fleem rewards
I didn't receive the Fleem avatar and the other rewards, despite me having fulfilled the requirements (i.e. mastery packs, packs, etc.)
12 votes -
Empty Packs
When i was choosing cards suddenly the packs passed to me were empty and i couldnt choose anything and when time ran out cards were aautomatically chosen for me that i didn't want
3 votes -
Mythic Rare Wildcard from Mastery Pass Reward not being added to user account
- Reach level 65 of Crimson Vow Mastery
- PC
- Not getting a Mythic Rare Wildcard
- Getting a Mythic Rare Wildcard
This happened not only once.
It seems rather suspicious, that somehow out of all the Mastery Pass Rewards, only the Mythic Rare Wildcards don't drop as a reward in the Crimson Vow Mastery Pass.
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208 votes -
Receive 4 converted cards into gems in 2 golden packs
I opened 2 golden packs to received 12 cards, but for my surprise I received 8 cards and 4 converted into gems.
But, the rules and the objective of the golden pack is complete the sets.
Wizards I need 4 cards of some set, I can't open more packs until this error is corrected.3 votes -
Not getting mastery pass reward - twice!-FF
I should get a reward of a card after level 50. I just completed a level and got no reward. This happened to me once before. I just let it go. Now it happened again. So I wanted to report it. Completing a level is hard and a promised reward should be given.
1 vote -
Vault progress from opening TLA Packs
Vault Progress from opening TLA packs is not incrementing correctly.
I crafted full playsets of all the Commons and Uncommons from TLA (The Last Airbender), and I have noticed from opening the past 30 TLA packs, that my Vault progress is always not incrementing enough. It is always somewhere between 0.1% - 0.2% less than it should be. I know it's not much, but it is a bug. It happens nearly every TLA pack I open. I can only say that it is a bug for TLA, because those are the only packs that I have opened of late,…
1 vote -
Did not receive packs after draft event
I just completed an Edge of Eternities Premier draft. Went 4-3. Hit the 'claim' button after completing my last match saw the pop-up about gold and packs but no packs were added to my account. I think I got the gold added, but I'm not certain.
1 vote -
Daily Rewards
Daily reward is stuck. My daily reward was 20 blue/white spells. My first match I hit 18/20. Since that match, I have cast significantly more than 2 white/blue spells, but the counter won't move and reward won't distribute.
100 votes -
Packs did not open but were removed from collection
I attempted to open gold packs from my collection - I got a blank alert message (no text, just the 'ok' button) and then my connection timed out. Upon reopening the client, the packs are gone and none of the cards appear to be in my collection (nothing is showing as "new")
2 votes -
Golden Pack Progress
I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress
16 votes -
Store Packs Selection Scrolling backwards
When on the Store page for Packs, the scrollable list for sets is inversely controlled from all other instances of scrolling when using a mouse (up goes right). When using a trackpad it's correct (down goes right).
I can replicate this on two different PCs. The PC with the trackpad also behaves the same when a mouse is used (correct with the trackpad, incorrect with the mouse).
PC
Mice scroll up to go right on the Store page Packs set list.
I would expect the behavior to match all other scrolling in the game, down goes right.
1 vote
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