MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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10203 results found
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22 votes
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connection
Game froze in the middle. Now it says, "Connection Lost." No matter what I do, it puts me in an endless cycle of "Connection Lost." screens. How can I reconnect?
17 votes -
Android Black Screen
Since yesterday's update I am unable to launch Arena on my Android phone. It worked fine Tuesday and no longer works. On launching the app I am stuck at a black screen. I tried fully uninstalling/reinstalling the app. After reinstalling, I was able to log in, but then it just got stuck on the black screen again.
19 votes -
"Maybe add a disclaimer that MTG Arena is.." total garbage. Rigged and not even remotely close to paper magic?
and fire the developers while at it.
12 votes -
Couldn't cast "Reject" instant spell
I wasn't able to cast instant spell "Reject" twice during my opponent's turn, although I had mana for it.
The card wasn't even highlighted, very strange.
30 votes -
draft freeze
Draft freeze during pack selection, miss 5/6 picks, had to restart the client. Manage to get some good cards but was not cool, I was drafting like a god!
No connectivity issues. Please verify. Draft are expensive for this to happen. Thanks!12 votes -
Unable to join premier draft
I keep getting locked into "Network Error: Unable to join event" for Premier draft. Now, I can't play anymore.
Then, I tried to submit this bug and got a 404 error.
14 votes -
Card Selection Bug in Premier Draft
In a draft I was indecisive in picking a card. As time ran out I attempted to drag a card into my deck. The originally selected card was placed and maybe the other card, I don't remember what I was picking between. Afterwards I was unable to see any of the cards in the other packs. Closing and reopening the game allowed me to see the cards, however there was a Moon-Circuit Hacker in my deck that I definitely didn't pick myself.
17 votes -
Always a cube draft
Cube drafting shouldn’t be something that’s a “treat”. There should always be at least one cube draft format available to play. Currently my friends and I basically don’t touch Arena unless there is a cube draft going, which we really enjoy but it’s stupid to have a game you like that you can’t play for months at a time.
15 votes -
Multi-Player Historic Brawl
Please add 4 player Historic Brawl option for MtGA. We, as the player base know, that “Historic Brawl” is essentially EDH, a format that was designed to be multi-player. For this reason, I’m suggesting the addition of multi-player historic brawl so the format can be enjoyed as intended, with multiple people.
This would also,I believe, increase the player base in the long term, and encourage people to play online with their friends. It would make a killer addition to MtGA14 votes -
Tutorial don't block android
I can't go pass the blocking in the tutorial because it don't let me block
77 votes -
Network Error Premier Draft
Premier draft will not begin after taking my gems. "Network Error"
15 votes -
unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.20 votes -
Loss suffered during matchmaking
I was in Quick Draft waiting for a game to match. The "cancel" button disappeared as if I had matched. I waited for about a minute, then the "cancel" button reappeared. I cancelled the matchmaker only to find out that a loss had been accrued to that Quick Draft. Can I get my gold/gems back for this?
24 votes -
Seal Product Codes Should Not Expire
I bought a new old stock Jace Planeswalker Deck. It came with a digital code to play on Magic Arena but I can't use it apparently because it expired! How does it expire?! Digital is the only way to play right now with the pandemic and I can't use this deck all because Wizards of the Coast has codes expire... makes no sense. They should reactivate all codes that have expired from sealed products.
97 votes -
matchmaking
Matchmaking in Ranked mode constantly pairs you several tiers above where you are currently playing; I'm playing on Platinum tier 4 yet I am constantly paired up against Diamond tier players. Like I get it if I've ranked up that far consistently but I have literally made it to diamond one time... I'm an okay player but this just makes getting a couple wins to get rewards take hours and ultimately not rewarding or fun.
19 votes -
Overhaul Matchmaking
So i understand you get a lot of complaints about matchmaking and I have a Suggestion that can fix this.
Matchmaking should create a pool of potential players using the following categories and then narrow the search in this order.
Play Time
Total Cards in Collection
Win Loss Percentile
MMR
Each category should give about a 5% up/down leeway similar to Dark Souls 1 matchmaking. This way players match with other more close to their level. If you don't find a match it increases the Leeway by an additional 5% every minute that passes41 votes -
Draft
During the pick phase of a Crimson vow premium draft the game freeze and was impossible to continue the draft phase. Must play the draft with random cards...
21 votes -
Your game is full of hackers and modders
I’ve said it before I’ll say it again. This game is minimizable and crossplatform meaning people who are playing on pc or phones are using third party apps. No one can prove it and only you can I’m not putting a single cent into this game until it’s fixed. In reality which this is no one is allowed to cheat. So why am I being dealt this problem on a daily basis? In tournaments they would be banned for life for committing to those actions, mind you in reality people do cheat but that is the circumstances they’d be dealt with. You cant say there isn’t cheaters because I’ve been dealt with many different problems that do reoccur. Duplicated cards at hand as soon as the timer fuse runs down even a mm. Cards that could have been played earlier on in the game “but they decided not to” like cmon man. That’s not even the beginning. There are players destroying cards without using destroy card abilities or exile abilities. There are players making me skip my turns without even using time warp cards. There are players cheating you can’t say that doesn’t sound fishy. Because when in reality I could play the same decks as them and I’d never get those kind of hands maybe .0004% of the time I would but it’s not every game like most of these so called “lucky” players get. **** I’ve even come across a couple people using the same deck as me LURRUS companion and using cards that are waaaaaaaaaaay over 2 cmc and bringing them back to the field like cmon if that isn’t enough proof for you to check into the servers and fix the root of everyone’s problem then I’m gonna quit. Well wouldnt that be a waste of 200$ I put into the game just he move an inch up the ladder. Like I know there are a lot of good players out but I could pick and see who the real players are to these cheaters who claim to be “competitive” like the players who actually put a pretty penny into the game. I love this game I’ve played it since I was a kid don’t let these players ruin it for others because I’ve had 4 friends who quit already because of it. And people claim it’s algorithm when clearly it’s not. Those are the very people that claim people aren’t cheating in the game and they say “git gud” like I’m 2-3 weeks into the game I’m new as **** to this app but I put money down to get the cards I need to win the games legitimately. Makes me wonder if half these players who do cheat put anything into the contribution of Mtga growth. I don’t wanna have to deal with this every game. The reason I put this into bugs is because this bugs the **** out of me when I do everything to get to where I am in the games ranking for historic. Oh and for your information lurrus can only be used if people have non land permanent cards that are 2cmc or lower. This alone proves that players are cheating to gain ranks. Please don’t get rid of lurrus either I just spent nearly 200$ to create my lurrus deck.
I’ve said it before I’ll say it again. This game is minimizable and crossplatform meaning people who are playing on pc or phones are using third party apps. No one can prove it and only you can I’m not putting a single cent into this game until it’s fixed. In reality which this is no one is allowed to cheat. So why am I being dealt this problem on a daily basis? In tournaments they would be banned for life for committing to those actions, mind you in reality people do cheat but that is the circumstances they’d be dealt…
40 votes -
Cards not showing up after purchase
I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..
10 votes
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