MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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428 results found
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Spark Ranked missing from main menu
Spark ranked is missing from the main menu.
All I have now are Jump and starter deck duel.1 vote -
mythic reward card mastery pass missing
Hello, I just bought the mastery pass for this season and I should of had 2 mythic card from buying the mastery pass( im currently level 15) and i didnt receive the mythic card reward for level 8 and level 11.
Please help
36 votes -
Missing Mastery Path Mythic Card Rewards
I do not receive any of the promised Mythic Card rewards when I complete the Mastery pass levels. This happened for level 29, 39, 49, and 56 (my current level). Please fix and provide the cards to my account.
31 votes -
Missing Renewal egg
I could see my renewal egg before when accessing my inbox. But now I don’t see it anymore.
I tried restarting the game and it dis not help.
I am playing on an Iphone with the latest Ios.
8 votes -
Katara the Fearless missing alternate skin
Katara the Fearless missing alternate skin shown on game's title screen. This one: steam://openurl/https://steamcommunity.com/sharedfiles/filedetails/?id=3609151367
1 vote -
Fleem Cosmetics still missing after over a month
It’s been over a month since other people received their Fleem cosmetics and I still haven’t received mine. I was told to wait because they were still sending them out but this is insane. I open packs and did drafts before the deadline; why do I still not have my Fleem?
1 vote -
Renewal egg missing
I don't have a renewal egg in my account even though I logged in before the renewal and checked all messages in my inbox.
7 votes -
Fleem Cosmetics
I purchased the mastery pass, did a draft and opened over 10 packs but did not recieve my fleem cosmetics. Seems that on reddit people are talking about how no one has
24 votes -
Fleem cosmetics
I preordered the Mastery Pass, which should have qualified me to receive the Fleem cosmetics, but I have not received them.
23 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
10 votes -
Open pack and a card is missing
I opened a pack and pulled Blessing of the Oracle went to my deck and the card is missing
1 vote -
Missing cards in card pool during draft
During the pick phase of a premium draft same cards are not added to the card pool, nothing critical, just some commons, but building a deck with a reduced card pool is not ideal
Specifically on android, and 2 of the 4 cards missing are cryoshatter, maybe a bug?
2 votes -
Missing third daily quest
Hi, I play on android and for a couple of days I only get two daily quests and a weekly one. The third daily quest slot is always waiting for a new quest, even though the timer is at 00:00 see screenshot attached.
Please also note that the game crashes really often on android i.e. every 2nd/3d game.
Best,
Udo11 votes -
Avatar Limited draft redeemed now event missing after deck drafted and 30 mins of queuing wasted.
Just spent 10k currency and built the limited draft deck, spent 30 mins queuing and now the event is missing along with the drafted deck.
4 votes -
Missing Packs from Bundle
I purchased the Pre-release Pack Bundle, and when I attempted to open the packs, I had about 7 packs (including a gold pack) give me an "okay" in black banner across the screen. The app would stop to load, and then packs would be gone, but no cards were received. I experienced this on 7/29/2025 on the Android App. Please return the missing packs to my account.
1 vote -
mastery reward
Missing Mastery Pass Rewards
Missing Level 103 and 104 Mastery Pass Rewards.
130 votes -
Profile shows missing colorless uncommon from Tarkir, but when i filter for it in collection, nothing shows up
I am missing exactly 1 card from the set according to profile, but when I go to collection and check Tarkir and not collected, nothing shows up. As a completionist, it's driving me a little batty! What card am I missing?
3 votes -
Sideboard Missing in new Powered Cube
I opened up Arena to edit my deck fo my first ever game of the new Powered Cube, but my sideboard is missing. There should be like 10-15 more cards I drafted that just aren’t there. I still need to tweak my deck before playing my first game.
7 votes -
Fleem Cosmetics
I bought Mastery Pass and more than 10 packs for OM1 but didn't receive Fleem cosmetics. I only have the screenshot of one of these 10packs I opened in September. I received 20 gem from the pack in which I don't have a full Rare set (I still don't have). Please also check this.
16 votes -
Missing Edge of Eternities packs
Edge of Eternities packs disappeared while opening other packs. I opened my packs one at a time and halfway through they just all disappeared including my unopened mythic pack. Resetting the game doesn’t help and there are no new cards in my inventory suggesting they disappeared entirely.
7 votes
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