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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1865 results found

  1. unable to make purchases mac OS

    Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.

    The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.

    33 votes

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    1 comment  ·  Store  ·  Admin →
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  2. unable to connect

    I was trying to launch MTG Arena after the patch released for the Avatar set, but I am unable to connect with my account.
    I repeadtly get the Error code: -1

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  3. Ertai, resurrected not able to target Esika's chariot

    I was playing Arena Powered Cube

    My side of the board was :
    - Lands (not relevant)
    - Pyrogoyf (3/4 at the time)

    Opponent's side was :
    - Lands (not relevant)
    - Esika's Chariot
    - A pair of 2/2 cat tokens created by Chariot

    On his 1st main phase, my opponent crewed Esika's Chariot with both cats, turning it into a creature
    At the beginning of combat, I flashed in Ertai, Resurrected. I chose his seconde ability : "Destroy another creature or planeswalker. Its controller draws a card." and was unable to target Esika's Chariot (bug). After trying, I had…

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  4. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    122 votes

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    33 comments  ·  User Interface  ·  Admin →
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  5. Unable to interact

    Unable to interact or submit a move when resuming the app or reconnecting.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Unable to start a match

    Since the update to v 2025.49.20.3076.1156372 on Mac, I am unable to start a match. The system goes through normal "Searching for Opponent" then when it goes to "Start Match", it flickers black then goes back to the Home screen

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. "Unable to complete draft pick" bug in premier draft

    During a premier draft today I experienced a bug. After a pick (some time in the middle of the second pack IIRC) the new selection of cards briefly disappeared and then reappeared. After picking again, I got an error message along the lines of "Unable to complete draft pick" and then the screen went black. I had to restart the MTGA client to continue with the draft and missed a pick or two. I have attached a log file if it's any use.

    76 votes

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    13 comments  ·  Events  ·  Admin →
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  8. unable to cast instants leading to game losses

    Unable to cast instant cards at several moments during games. This has now happened multiple times and has led to several losses.

    7 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. unable to get collection

    Unable to login to Arena with different error occurring.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Unable to get collection on login

    It's been a couple of days now, almost all people in Italy with TIM as a provider have huge problems logging in, getting the classic "unable to get collection" when trying to log in. We are not talking some secondary ISP here, TIM is the MAIN ISP in Italy, so a huge portion of people has not been able to play since yestarday. Streamers had to susped torunaments or streams, people on Easter holiday that could play MTG for once couldn't.
    I've been putting some significant money in the game lately and I wanted to play a lot during…

    9 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  11. Unable to start game on Android after latest update

    After the update on July 8th, 2025, I am unable to reach the main menu after the load screen.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Control target creature incorrect triggered effects/interactions

    Playing on Arena, I have a Sauron deck and I have been notcing a couple incorrect rules interaction when it come to taking control of target opponents creature. For example, I played Hijack (gain control of target creature until end of turn, it gains haste) on an opponents creature that had attached Ultima Weapon. Upon attacking with said creature, the trigger for Ultima weapon went to my opponent, and they destroyed the creature I was attacking with, instead of me destroying their creature. These kinds of missed/incorrect triggers and interactions are becoming more noticable as I play this deck

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  13. I am unable to purchase gems. I just get an infinite circling loading server.

    Unable to purchase gems. It just stays stuck on "waiting for the server"

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Unable to activate Floodpits Drowner ability

    I am unable to activate the activated ability of Floodpits Drowner. I have had the problem in every single one of the games I have used this card. This effectively renders the card useless.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Unable to reach edit deck screen

    Unable to go to edit deck screen for a few days now. Once I tap the blue edit button it stays on a waiting for server screen and I have to hard close the app.

    3 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  16. Unable to take game action

    Opponent passed turn, I was unable to take any game actions or cast spells. Turn tracker in bottom right was missing, my timer started ticking down. Restarted the app but by the time I got back in it had skipped my turn, lost game because of it

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Unable to declare attacks

    Unable to select an attacker during attack step. Error occurred during a game of TLA premier draft on PC.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Network error - Unable to Redeem Wildcard

    Unable to redeem rare wildcards only. The other three, common, uncommon and mythic seem to work. Haven't been able to craft a rare wildcard in days. This was after opening about 20 packs from purchasing the two intro bundles, $5 and $15, then spending the gems on the Aetherdrift mastery pass.

    4 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Unable to purchase wildcards

    I'm unable to purchase wildcards. I keep getting a duplicate transaction message trying to purchase 4 rate wildcards.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. Spider Food can target Freya Crescent on opponent’s turn (no flying)

    Spider Food can target Freya Crescent on opponent’s turn (no flying)

    I ran into what looks like a rules bug involving Spider Food and Freya Crescent in MTG Arena.

    According to the card texts:
    • Freya Crescent: “Jump — During your turn, Freya Crescent has flying.”
    • Spider Food: “Destroy up to one target artifact, enchantment, or creature with flying. Create a Food token.”

    Freya should only have flying during my turn. On my opponent’s turn, she should not have flying, so she shouldn’t be a legal target for Spider Food.

    However, in my game Arena allowed the following:
    •…

    1 vote

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    2 comments  ·  Gameplay  ·  Admin →
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1 2 3 5 7 … 93 94
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues